Is Reliance Heating & Air Conditioning any good?
Our verdict: a strong choice — #17 of 67 HVAC contractors, better than 75%. Customers single out its track record and momentum; value is where it trails.
Track record — better than 86% of peers
Momentum — better than 74% of peers
No weak spots against peers.
Reliance Heating & Air Conditioning for HVAC system repair
Clear ✕104 customers reviewed a HVAC system repair job here and rated it 4.96★. Most paid $1,000+ (category typical: $192–$955). For this job it ranks #9 of 60 HVAC contractors we track.
All 104 Google reviews tagged “HVAC system repair” · showing 40
Reliance Refrigeration has always been very responsive and reliable for our HVAC units.
First of all I have never used Reliance before but I am dam glad I found them. From my first contact with there front office to Dalean the Tech who was extremely helpful and professional. Everyone was honest and experienced in what they do and straight up from the very beginning. I will be a Reliance AC and Heating…
Great service! Technician was very nice and knew exactly what needed to be done. Finished the job quickly and efficiently. I would highly recommend this company.
I really like this company after having some bad experiences last year with 2 others. They were fair and honest in their assessment and repairs. No upselling - just the facts. Raul has been out twice for 2 separate issues now and is reliable, dependable and speaks in terms the customer can clearly understand. They are my new go to HVAC company!
Excellent thorough and courteous service. A true gentleman and representative for your company.
They had a tech work on my AC system on a Saturday. I was impressed that someone answered the phone at 7:00 AM. The tech explained the problem and had our AC running in under 2 hours. He was professional, polite, and cleaned up the little mess he made. We have used Reliance for routine maintenance and repairs for over a year and I fully recommend Reliance!
I called them on a Saturday morning when my A/C unit stopped working. They had a technician, Raul, at my home within a few hours. He was able to diagnose and repair my issue very quickly. He explained three options for the repair along with the pros and cons of each. I highly recommend.
Great technicians, wonderful customer service and communications throughout. Always friendly and responsive.
Great service nice people
Zane went above and beyond to help us when our AC broke!
Raul was so nice and interested in our air conditioning problem. He was very professional, explained the issue, and proceeded to repair and replace all that needed to be fixed. We appreciate how prompt and considerate he was, and we appreciate how quickly the Reliance staff scheduled our problem, followed up with us…
Raul was wonderful! He explained everything in detail, provided clear evidence of the concerns, and fixed what needed immediate attention. He also helped me prioritize upcoming issues, itemizing everything and discussing the facts so I could make the best decision for my situation. There was no high-pressure sales…
Raul was pleasant, on time, diligent - completely trusted his review of our ac system.
Azel showed up on the same day we called. He was courteous and very professional. Fixed our problem and at a reasonable price. Would 💯 recommend Reliance Heating and AC.
Great service from Azel! Highly recommend
Very kind, respectful, and knowledgeable technician did a thorough job of inspecting the installation of my AC intake.
Outstanding service, quick, and professional. I will continue to use them for all my AC service.
Tech was courteous and very professional. Very reliable and honest company.
Raul went above and beyond helping us get our air conditioning restored back to full service today! He was extremely professional and helped us understand some additional options that would be helpful to add to our system. Our experience with him was a cut above! Thank you!
We just had Reliance Heating and Air over to repair a malfunctioning unit. I have never been so impressed as I was today at the professionalism, kindness and genuine concern for our challenge. The young man was incredibly courteous, explained everything he was doing and the plusses and minuses of repair vs.…
Reliance takes the time to find the real problem and get it fixed right. Easy to work with. High integrity. Reasonable pricing. Problems solved.
Azel and Jonathan were both very professional, nice, and polite! They explained everything they were doing and the outcomes. Rachel, the dispatcher, was also very nice and was able to get the technicians out the same day, which was greatly appreciated as it was an A/C issue. Highly recommend Reliance Heating & Air Conditioning.
They showed up promptly and the tech Brayden was professional and efficient! My problem was fixed quick!
Reliable company. Great people
We returned to Phoenix in June, from a road trip to Idaho, and discovered our AC unit had given up. Walked in the door at 7pm on a Wednesday night, and it was 94 inside. We had called on Reliance before for maintenance on our old AC unit. They have always been up-front, honest, and super helpful at the same time.…
Dylan was professional, timely and focused on ensuring he solved our complicated issue. I appreciate he was truly focused on solving the issue and staying a good amount of time to ensure all was well.
Excellent communication with all options and cost! We have used them for years!
My service technician was very knowledgeable and fixed the problem. I am confident he added another year at least to my AC unit. I was very happy with the outcome. I will use this company from now on!
Today Dylan performed our semi annual maintenance service and we couldn’t be more pleased he was very professional, friendly and easy to work with.
Dylan did an outstanding job servicing my AC. He was extremely professional, knowledgeable, and friendly throughout the entire visit. He took the time to explain everything clearly, answered all of my questions, and made sure the system was running perfectly before leaving. It’s clear he takes pride in his work and…
We’ve been using Reliance for over 25 years. They are honest and reliable. We got ripped off by another AC company in the past and reliance has been honest and hasn’t ever fixed something that didn’t need to be fixed. Very honest. Update: 5/2026 Again, BEST ac company in the Phoenix area!!! Honest, integrity,…
Perfect service call, had a small issue with my AC that was fixed quickly and all information was transparent. I couldn’t ask for anything more!
Reliance provides us with excellent service and maintenance. Dylan was informative, thorough and professional in every way.
I just spoke with Cheyna at Reliance Heating and Air and what a breath of fresh air she is. Knowledgeable, professional, and caring. I'm so glad I found her and this company and I'm very excited that they are going to be the ones servicing my HVAC system's. There are so many different HVAC companies in the Phoenix…
Excellent customer service. The maintenance/repair person arrived on time. They were efficient and left no trace behind of any mess or debris. They were friendly, trustworthy, clean, reliable, and knowledgable. I highly recommend them.
Dylan was very professional, very clear in explaining the issues and service that was required. Would highly recommend him to others.
I have used Reliance for about 7 years and they are always professional, thorough, and courteous. Raul is very nice, neat and explains everything exceptionally well. I recently (April 2026) had Reliance install a completely new HVAC system. Kevin and Eliseo worked incredibly hard for eight hours installing…
They have been great doing the regular maintenance and helping set up a better ductwork system. Thanks for the great work!
Very thorough on checking out our ac and heater. Did a great job of walking me through his inspection results.
I absolutely love this company! They are amazing, honest and reliable. My renters AC went out in the heat of the summer, Reliance was over the same day and got my AC back running. Thank you so much for being the team we can count on! Once again, Reliance and their team did an amazing job. Thank you Dylan for…
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about Reliance Heating & Air Conditioning
Is Reliance Heating & Air Conditioning good?
Yes by most measures: 5.0★ from 1,026 Google reviews and an Experts Score of 64/100 (grade B), #17 of 67 HVAC contractors we track. 0.6% of reviews in the last two years were 1–2★ (category average 2%).
How much does Reliance Heating & Air Conditioning charge?
Customers reported a typical bill of $278 (middle half $124–$593), 14% below the HVAC contractors median of $322.
What do customers hire Reliance Heating & Air Conditioning for?
Mostly HVAC system maintenance (287), a/c system maintenance (104), HVAC system repair (96), a/c system repair (70).
Does the owner respond to complaints?
The owner replied to 88% of 1–3★ reviews (category: 63%).
