Analyzing 9,975,04210M ReviewsFor 28,14428.1K Experts

Experts Reviews · Company report
Reliance Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Reliance Heating & Air Conditioning

Phoenix, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 131 HVAC contractors · 5.0★ from 1,026 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliance Heating & Air Conditioning is better than 96% of HVAC contractors.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Reliance Heating & Air Conditioning is better than 96% of HVAC contractors.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Reliance Heating & Air Conditioning is better than 96% of HVAC contractors.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Reliance Heating & Air Conditioning is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Reliance Heating & Air Conditioning is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Reliance Heating & Air Conditioning is better than 100% of HVAC contractors.A
100

Reviews for your job

Customers hired Reliance Heating & Air Conditioning for 8 kinds of job.

Reliance Heating & Air Conditioning for a/c preventive maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$104–$621
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C preventive maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 30
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “A/C preventive maintenance”

SteveLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

The technician Azel was again on time this morning. Together we discussed some minor issues. He and an assistant went to work and completed the job in good time. He explained in laymens terms what was done. I was very pleased.

Reasonable priceHVAC system maintenanceA/C system maintenanceCleaning
Bobby1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

This was a great efficient service.

Paid $1–200Reasonable priceHVAC system maintenanceA/C preventive maintenance
ELocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

We’ve been using Reliance for over 25 years. They are honest and reliable. We got ripped off by another AC company in the past and reliance has been honest and hasn’t ever fixed something that didn’t need to be fixed. Very honest. Update: 5/2026 Again, BEST ac company in the Phoenix area!!! Honest, integrity,…

HVAC system repairHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
Vern2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Dylan was pleasant courteous and knowledgeable.

Paid $1,000+Reasonable priceHVAC system maintenanceA/C preventive maintenanceA/C filter replacement
Andy12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great company. I switched to them after being with Scottsdale Air for many years but they (SA) went downhill after the company was sold to an equity firm.Highly recommended Reliance Air.

Reasonable priceA/C preventive maintenance
Drew13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Reliance Air did a great job for me yesterday.Dylan did a fantastic job - he resolved my issues quickly and did so in a cost efficient manner. I would recommend Dylan and Reliance for any a/c repair you may have !

Paid $100–200Reasonable priceHVAC system maintenanceA/C preventive maintenance
RogerLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Dylan arrived on time, greeted me, & explained what he was going to do & access needed. Very courteous & kept me updated on his progress.

Paid $200–300Reasonable priceHVAC system maintenanceA/C preventive maintenance
Becky3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had a great experience using Reliance to fix and service our AC units as well as update our thermostats. Anders and Tristen were both friendly, knowledgable, honest and on time. One of our AC units was not working at all and they were able to diagnose the problem and have it running again quickly which was such a…

Great priceA/C system maintenanceA/C system repairA/C preventive maintenance
Jackie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I had my AC unit, purchased through Reliance, serviced today. Raul was great, took the time to explain what he saw, what my options were, ordered the parts and provided great customer service. My family has been a customer for over 30 years; dating back when the father owned the company, through Dalen coming out…

A/C system maintenanceCleaningA/C system repair+ Responsiveness+ Quality+ Professionalism
Wendi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have been using Reliance Heating and Air Conditioning for a few years now. Extremely pleased, always have the same technician Brayden, which is reassuring and he is amazing!

HVAC system maintenanceA/C system maintenanceInstallation+ Responsiveness+ Punctuality+ Professionalism

Price

$278-15% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 66%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance287$37–$295
A/C system maintenance104$51–$415
HVAC system repair96$192–$918
A/C system repair70$209–$786
Install AC51$1.5k–$3.2k
Installation47$1.2k–$2.8k
Heating system maintenance41$37–$239
Install thermostat35$57–$590

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