How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCOREReliance Heating & Air Conditioning
Phoenix, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 5.0★ from 1,026 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Reviews for your job
Customers hired Reliance Heating & Air Conditioning for 8 kinds of job.
Reliance Heating & Air Conditioning for a/c system repair
Clear ✕All 70 Google reviews tagged “A/C system repair”
I called them on a Saturday morning when my A/C unit stopped working. They had a technician, Raul, at my home within a few hours. He was able to diagnose and repair my issue very quickly. He explained three options for the repair along with the pros and cons of each. I highly recommend.
Zane went above and beyond to help us when our AC broke!
Reliance always schedules us pretty quickly when we have an issue with our air conditioner. Azel our technician is always so informative and friendly. He is very professional and get the job done.
We highly recommend Reliance with a glowing, 5-star review. Reliance was recommended by neighbors and family, and we have been so pleased with our service experience. While temps were forecast to reach 111 today, we woke up to no AC. Azel, our technician, showed up on time after a courteous text to say he was on…
Azel did a great job!!! Explained what was going on and took care of everything efficiently! Even making the call the gal in the office was so helpful and pleasant.
Reliance takes the time to find the real problem and get it fixed right. Easy to work with. High integrity. Reasonable pricing. Problems solved.
My tech Dylan was very upbeat and showed me the capacitor he was replacing and explained its function. As I am most of the time a fix it type person it was helpful. If all techs were like Dylan service would be more a pleasure than a financial hit.
Our AC went out last night and by the time it was 9:30am it was already 94 degrees in our apartment. I booked an appointment online and the technician arrived today. He was here for a little over an hour and in that time was able to diagnose and resolve the problem to get it working again. He did not try to upsell…
We’ve been using Reliance for over 25 years. They are honest and reliable. We got ripped off by another AC company in the past and reliance has been honest and hasn’t ever fixed something that didn’t need to be fixed. Very honest. Update: 5/2026 Again, BEST ac company in the Phoenix area!!! Honest, integrity,…
Reliance provides us with excellent service and maintenance. Dylan was informative, thorough and professional in every way.
Dylan is very personable and professional.
Dylan, our technician was friendly and polite. He made recommendations and explained everything clearly. Scheduling is easy, office staff is always professional. We use Reliance for our home and small business! Definitely recommend them.
Excellent customer service. The maintenance/repair person arrived on time. They were efficient and left no trace behind of any mess or debris. They were friendly, trustworthy, clean, reliable, and knowledgable. I highly recommend them.
I can't say enough great things about Dylan and Brayden. They both handled themselves so professionally. I was so stressed and worried about the cost, I was afraid they would just tell me my ac unit was unfixable. They worked together as a perfect team and fixed the unit. I have no doubt it was fixed correctly. I…
Great job on short notice. Got our A/C back up and running as 100 degree weather hit Phoenix. Very professional and thorough!
Professional service technicians. Great customer service. Very responsive.
I have been using Reliance for my heat pump needs for several years now and they are always professional and courteous. This was 4 years after installation and Tristan does excellent work, and is knowledgeable and pleasant. I am glad to use Reliance and recommend them to all my friends!
Quick response and good information of the problem. AC was back up and running in a short time.
We had a great experience using Reliance to fix and service our AC units as well as update our thermostats. Anders and Tristen were both friendly, knowledgable, honest and on time. One of our AC units was not working at all and they were able to diagnose the problem and have it running again quickly which was such a…
I had my AC unit, purchased through Reliance, serviced today. Raul was great, took the time to explain what he saw, what my options were, ordered the parts and provided great customer service. My family has been a customer for over 30 years; dating back when the father owned the company, through Dalen coming out…
Raul did an excellent job for this Spring season service. He was able to stop an annoying rattle and whining in one of our units. He was the first person to make the sounds disappear! He also replaced a warranty capacitor in quick time. We always enjoy the team from Reliance, but Raul is a really special member who give 110%. Thanks Raul!
Azel was our technician. He was courteous and professional, and did a fantastic job diagnosing our problem. At first, the first time Azel came out, we were unable to have the problem, repeat itself. He was able to get us up and running with a minimal charge for coming out then after a couple of days, the problem…
Excellent service as usual!
They were very professional and performed the repairs promptly.
Cannot say enough positive things about our recent experience. Our main AC unit went out on Thursday and we got a service tech out to our home the following morning. Tech Brayden was professional, knowledgeable and extremely helpful in diagnosing a blower motor failure and trying to get us a replacement, under…
We would highly recommend Reliance Heating and Ac!😊 We LOVE everything about them…excellent service and employees!!! The best!!!😊
I needed a new Trane Dealer to repair my AC units. I was referred to Reliance by Trane. Reliance was prompt with getting me scheduled the same day. I really liked the fact I was sent a text with the picture of the technician who coming to service my units. I was given a brief bio on who he is as an individual as…
My downstairs AC was not working if course on a day that that will be 107. I called and they were at my home and repair done within 2 hours! Professional and reasonably priced. A million thank you’s.
Absolutely the best customer service around. This was the second time Azel was out to work on our AC unit and both times he was wonderful. He was quick and was able to diagnose it within minutes. I called the office in a panic that our AC was not blowing cold air and within 3 hours later it was back up and running.…
Azel is Very positive and helpful.
Raul explained everything in detail and he worked with my grandson over the phone to ensure us of what was being taken care of.
Excellent service by Azel and Reliance! He throughly diagnosed all the issues with my 17 year old AC unit and honestly talked me through all my options. Being that old I didn’t want to sink too much money into repairs if it’s not going to last much longer. He got it running for as little money as possible to last me…
Techniction was so nice and respectful of all my questions I would recommend them to all
I felt the price was to high, however I am happy with the service. They fixed the problem but we ended up paying nearly $325 an hour. I asked for a quote for a new system and they never responded. The tech was knowledgeable.
They are very professional and they explain everything to you. I will only use this company.
Two professional young men arrived, I had received confirmation and picture of the men who were to service my account. Brayden was the technician who informed me of the issues of my AC. He definitely knew his stuff. He answered all my questions and showed me pictures of the unit with recommended service. My…
We had our A/C go out in the middle of August, which is less than ideal in Phoenix, AZ. The first thing I did was search for the best A/C repair company near me and Reliance popped up immediately. I’ve been in the Valley for more than 30 years and I’ve known about Reliance for as long as I can remember. Family,…
Reliance has installed 2 different a/c units in 2 different homes of mine. I’m loyal to the company but that is purely because they deserve the loyalty. They routinely go above and beyond. This time around we had Braden come to the house for maintenance. He was on time, thorough in his process and personable. We had…
Braydon was our service man for this call. He was outstanding with his service and knowledge. He was on the job earlier than planned and finished it in record time. Truly an outstanding tech. and employee. This company is hands down one of the very best in Scottsdale, AZ. Thank you once again. Joe K.
Heating unit failed, but Reliance swiftly and cheerfully repaired under warranty. Fast and efficient, all Covid protocols were followed.
Another excellent experience with Reliance! We could not be happier with the service and assistance!
I was impressed by their quick response to my email and follow up phone call the next morning. That was just the beginning. The technician was courteous, knowledgeable and highly competent. He diagnosed the problem quickly and did the repair. They are affordable and offer a maintenance program that offers a great…
Azel did an awesome job repairing our Air Con system. He was on-time, friendly and professional. Congratulations to the person who is responsible for hiring technicians at your company. Yes, of course I will not hesitate to recommend Reliance AC to my family and friends.
We have used Reliance Heating & Air for at least 10 years. They are professional, competative and thorough. We recently had our A/C go out during the hottest part of this summer (2021) and they quickly helped to replace our A/C and get us back up and running. The process was explained clearly, they showed up when…
For anyone that might believe customer service is a dying art, this company will prove it is very much alive and well! The owner, Dalin, and his family and team could not be more responsive or professional in everything they do. We met them years ago when we had a dying air conditioner and rather than try and sell…
Our Tecnician was Brayden and he is awesome. It was a record breaking 115 degrees today and our a/c stopped blowing cold around dinner time. Oh no! External fan motor bearing bad shape and it overheated shutting the system down. Brayden made the afterhours service call with 30 minutes, accurately diagnosed the…
Wow! I was so impressed with this company today. Prior to the tech coming out, they sent a text with his picture and a little bio about him. This was something I hadn't seen before and it made me more comfortable. The tech was detail oriented and clearly explained the problem. I called this company because they…
My AC went out in the middle of the night. I called first thing and they quickly rearranged the schedule so someone could get here mid-morning. Brayden arrived as soon as he could. He was very knowledgeable and professional. He fixed the issue after some diagnostic and I could not be happier. Absolutely recommend.
AMAZING CUSTOMER SERVICE!! Came out the same day I called after our AC went out leaving us without AC in 110 degree AZ weather..... Stellar professionalism and most importantly, thorough and expert diagnosis and repair of our issue.. They have a client for life....
Courteous, responsive, honest. Reliance continues to be my first call whenever I need service.
Dalen and his staff are great. Today, Brayden serviced our units. He was professional and courteous, but most importantly knowledgeable about the things that matter. Thanks for a job well done.
First class -excellent job
Braydon did a great job and was excellent and honest’
Geoffrey was great!
Fast, friendly, polite service!
Very satisfied with the part replacement and the professionalism of the technician. My AC unit was repaired the same day, which is great. He showed up within the time window given, was extremely courteous, and took the time to explain all of his recommendations and my options. The text message that is sent ahead of…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 287 | $37–$295 |
| A/C system maintenance | 104 | $39–$393 |
| HVAC system repair | 96 | $205–$933 |
| A/C system repair | 70 | $209–$786 |
| Install AC | 51 | $1.4k–$3.2k |
| Installation | 47 | $1.1k–$2.8k |
| Heating system maintenance | 41 | $39–$251 |
| Install thermostat | 35 | $35–$329 |
