Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 35%88+30.8Reliability 15%85+12.8Craft & service 20%71+14.2Value 10%53+5.3Momentum 8%74+5.9Track record 7%85+6Accountability 5%74+3.7Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCOREReliance Heating & Air Conditioning
Phoenix, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #20Position by Experts Score among all companies we track in this category. of 103 HVAC contractors · 5.0★ from 1,026 Google reviews
Report card
Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: satisfaction and reliability; weakest: value.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Reliance Heating & Air Conditioning is better than 88% of HVAC contractors.A
88
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Reliance Heating & Air Conditioning is better than 85% of HVAC contractors.A
85
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Reliance Heating & Air Conditioning is better than 71% of HVAC contractors.B
71
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Reliance Heating & Air Conditioning is better than 53% of HVAC contractors.C
53
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Reliance Heating & Air Conditioning is better than 74% of HVAC contractors.B
74
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Reliance Heating & Air Conditioning is better than 85% of HVAC contractors.A
85
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Reliance Heating & Air Conditioning is better than 74% of HVAC contractors.B
74
Reviews for your job
Customers hired Reliance Heating & Air Conditioning for 8 kinds of job.
Reliance Heating & Air Conditioning for dryer vent cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.0
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).—
Usually paidThe price range customers picked most often for this job.—
No written reviews mention this job yet.
No written reviews about this job yet.
Price
$278-14% vs typical HVAC contractors
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 30%Reasonable 66%Overpriced 0%Not sure 4%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 287 | $37–$295 |
| A/C system maintenance | 104 | $39–$393 |
| HVAC system repair | 96 | $205–$933 |
| A/C system repair | 70 | $209–$786 |
| Install AC | 51 | $1.4k–$3.2k |
| Installation | 47 | $1.1k–$2.8k |
| Heating system maintenance | 41 | $39–$251 |
| Install thermostat | 35 | $35–$329 |
