Analyzing 5,610,2705.6M ReviewsFor 15,36515.4K Experts

Experts Reviews · Company report
Reliance Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%65+22.8Reliability 15%63+9.5Craft & service 20%61+12.2Value 10%45+4.5Momentum 8%74+5.9Track record 7%86+6Accountability 5%69+3.5Experts Score= 64Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.64SCORE

Reliance Heating & Air Conditioning

Phoenix, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 67 HVAC contractors · 5.0★ from 1,026 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: track record and momentum; weakest: value.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Reliance Heating & Air Conditioning is better than 65% of HVAC contractors.B
65
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Reliance Heating & Air Conditioning is better than 63% of HVAC contractors.B
63
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Reliance Heating & Air Conditioning is better than 61% of HVAC contractors.B
61
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Reliance Heating & Air Conditioning is better than 45% of HVAC contractors.C
45
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Reliance Heating & Air Conditioning is better than 74% of HVAC contractors.B
74
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Reliance Heating & Air Conditioning is better than 86% of HVAC contractors.A
86
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Reliance Heating & Air Conditioning is better than 69% of HVAC contractors.B
69

Reviews for your job

Customers hired Reliance Heating & Air Conditioning for 8 kinds of job.

Reliance Heating & Air Conditioning for HVAC duct & vent cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,800–2,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$192–$939
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC duct & vent cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#19 / 31

All 4 Google reviews tagged “HVAC duct & vent cleaning”

Barb3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Reliance is a great company. They are friendly and helpful when I call to schedule an appointment and they can always get me in quickly. The technicians let me know when they are on their way and are courteous and knowledgeable. I would recommend them to anyone who is looking for an honest HVAC company!

Paid $1,800–2,000Reasonable priceThermostat repairA/C filter replacementHVAC duct & vent cleaning
JamesLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Like to have same service man every time

HVAC duct & vent cleaningHVAC system maintenance+ Professionalism
Sharon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The team at Reliance are all class acts. I am so thankful to have such a great company that I can depend on for all of my HVAC needs. I have used this company for 10 years. There are professional, courteous, honest and caring about their customers.

HVAC duct & vent cleaningCleaningHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

A/C system maintenanceHVAC duct & vent cleaningCleaning+ Responsiveness+ Punctuality+ Quality

Price

$278-14% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 66%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance287$37–$292
A/C system maintenance104$54–$441
HVAC system repair96$192–$955
A/C system repair70$209–$880
Install AC51$1.5k–$3.2k
Installation47$1.1k–$2.8k
Heating system maintenance41$54–$292
Install thermostat35—

Compare with

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