Analyzing 9,975,04210M ReviewsFor 28,14428.1K Experts

Experts Reviews · Company report
Reliance Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Reliance Heating & Air Conditioning

Phoenix, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 131 HVAC contractors · 5.0★ from 1,026 Google reviews

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Report card

Percentile vs other HVAC contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliance Heating & Air Conditioning is better than 96% of HVAC contractors.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Reliance Heating & Air Conditioning is better than 96% of HVAC contractors.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Reliance Heating & Air Conditioning is better than 96% of HVAC contractors.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Reliance Heating & Air Conditioning is better than 100% of HVAC contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Reliance Heating & Air Conditioning is better than 100% of HVAC contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Reliance Heating & Air Conditioning is better than 100% of HVAC contractors.A
100

Reviews for your job

Customers hired Reliance Heating & Air Conditioning for 8 kinds of job.

Reliance Heating & Air Conditioning for thermostat installation

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Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$148–$788
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Thermostat installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#18 / 64
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Thermostat installation”

mwtoZP2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Workers were very kind and patient. Answered any questions I had, and thoroughly showed me how to work the AC and what to do in case of certain problems. They didn’t mind either that I had dogs and cats in the house, not even when they barked. Didn’t leave a mess or anything. Excellent service. Would definitely recommend!

Paid $2,000+Reasonable priceInstallationInstall thermostatInstall AC
Kishore5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The whole Reliance team was great to work with from start to finish. Daniel the estimator was knowledgeable, informed us about the various options and gave us a good deal on a heat pump. He was responsive and involved from start to finish and followed up after the install. Mercedes in the office was professional,…

A/C system dismantlementInstallationInstall AC
TinaLocal Guide · 68 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I can't say enough great things about Dylan and Brayden. They both handled themselves so professionally. I was so stressed and worried about the cost, I was afraid they would just tell me my ac unit was unfixable. They worked together as a perfect team and fixed the unit. I have no doubt it was fixed correctly. I…

Great priceA/C system maintenanceCleaningA/C system dismantlement
Becky3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had a great experience using Reliance to fix and service our AC units as well as update our thermostats. Anders and Tristen were both friendly, knowledgable, honest and on time. One of our AC units was not working at all and they were able to diagnose the problem and have it running again quickly which was such a…

Great priceA/C system maintenanceA/C system repairA/C preventive maintenance
Tony5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have been with Reliance for over 14 years. The service from the owner, and all the employees has be great. In addition, all the employees seem to really like the workplace and it shows in their work.

A/C system maintenanceInstall ACInstallation
Kristen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had two full systems replaced. The sales rep Daniel explained the system options, pricing differences, and financing options. Jose and Enrique completed the installations - they were on time, professional, efficient and super knowledgeable about both the systems and the thermostats that were installed (answered…

A/C system dismantlementInstall ACHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
Bill1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This was our second very positive experience with having purchased and had installed a complete new A/C system from Reliance. A year ago at our rental property and now at our residence. Both times we dealt with sales agent Daniel and installation was accomplished by Roberto and Jose. Since both installations were in…

A/C system dismantlementInstall ACThermostat installation+ Responsiveness+ Punctuality+ Quality
Thomas1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Paid $2,000+Great priceHeating system installationInstall ACThermostat installation

Price

$278-15% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 30%Reasonable 66%Overpriced 0%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance287$37–$295
A/C system maintenance104$51–$415
HVAC system repair96$192–$918
A/C system repair70$209–$786
Install AC51$1.5k–$3.2k
Installation47$1.2k–$2.8k
Heating system maintenance41$37–$239
Install thermostat35$57–$590

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