Tattoo removal service · Hawthorne, CA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%91+22.1Value 14%95+13.4Replies to reviews 7%66+4.7Craft & service penalty96−0.4Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 25 tattoo removal servicesiPosition by Experts Score among all companies we track in this category. · better than 50%
4.9★★★★★574 Google reviews · 23 photos
97%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the service 4.9 out of 5 based on 574 reviews, with the owner responding to 82 percent of feedback. Customers frequently praise the friendly staff, professional demeanor, and efficient appointment scheduling for tattoo removal and fading treatments. Common criticisms include high per-session costs for small areas, strict lateness policies, and complaints regarding laser effectiveness or communication delays.
Google rating: 4.9 out of 5 from 574 reviews (97% five-star).
Reviews on this page: 574 Google reviews (439 with written comments, 12 with photos).
Owner responses: the business replied to 82% of reviews.
Most recent review: October 23, 2026.
Service: Tattoo Removal Service serving Hawthorne, California.
Data from Google, last updated October 28, 2026.
Score profile vs other tattoo removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
This companyTattoo Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Removery Tattoo Removal & Fading: 94/100 on this factor. Category median: 95.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Removery Tattoo Removal & Fading: 91/100 on this factor. Category median: 92.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Removery Tattoo Removal & Fading: 96/100 on this factor. Category median: 100.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Removery Tattoo Removal & Fading: 95/100 on this factor. Category median: 100.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Removery Tattoo Removal & Fading: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Removery Tattoo Removal & Fading: 66/100 on this factor. Category median: 70.B
66
Bar = this company · dark tick = category median.
Star ratings
574 Google reviews we collected
4.9of 5
5 stars55997%
4 stars61%
3 stars10%
2 stars10%
1 star71%
Praise vs complaints
Phrases our text analysis found in 439 written reviews
98%praise
Praise71198%
Complaints142%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude27137%
Would recommend12617%
Speed & response10514%
Quality & results10114%
Communication456%
Price & value416%
Honesty & trust365%
What customers talk about
We read 439 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The beautiful ladies were very professional and friendly.”
“Highly recommend Removery to everyone and my clients !”
“Jessica is a great technician—kind, efficient, and informative throughout the process.”
“Very disappointing experience, especially considering how little time I was late.”
“Lili at the front desk is friendly and does a great job accommodating my schedule.”
“Horrible service from front desk”
“Very friendly staff and everything was explained to.”
“The prices were very reasonable, and the service was great from start to finish.”
“It's too expensive per session for small faded tattoo.”
“You can genuinely tell that they care about their clients and want them to have the best possible experience and results.”
“SCAM COMPANY!”
People customers mention
Camille36 reviews
Lili30 reviews
Jessica27 reviews
Beach25 reviews
Hermosa16 reviews
Audrey9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Removery Tattoo Removal & Fading for 2 kinds of job. Pick one to see what they paid and said.
Yamilexi7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
I came for my first session to get my neck tattoo removed for LAPD processing. Pain was 5/10 and it was very fast! The beautiful ladies were very professional and friendly. I can’t wait to come in for my second session in January 💪🏽
Andrea3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
The friendliest staff and best results ! Highly recommend Removery to everyone and my clients !!
drivebypayload1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Very friendly and professional staff, the suite is clean and well kept, I highly recommend Removery at Hermosa Beach 👌🏽
Sarah10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Lili at the front desk is friendly and does a great job accommodating my schedule. Jessica is a great technician—kind, efficient, and informative throughout the process. The experience so far has been smooth and professional. Recommend!
oscar5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
The whole experience was great. Very friendly staff and everything was explained to. Everyone was really nice!!! Would recommend 10/10
Angela2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Friendly, accommodating, and overall great experience, I enjoyed the atmosphere and the treatment was spectacular.
I came for my first session to get my neck tattoo removed for LAPD processing. Pain was 5/10 and it was very fast! The beautiful ladies were very professional and friendly. I can’t wait to come in for my second session in January 💪🏽
Response from the owner · 4 days ago
Hi, Yamilexi. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
Andrea Revenant3 reviewsiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Lili at the front desk is friendly and does a great job accommodating my schedule. Jessica is a great technician—kind, efficient, and informative throughout the process. The experience so far has been smooth and professional. Recommend!
Response from the owner · Edited a week ago
Hi, Sarah. We must have done something right to get such a good rating from you. We really appreciate you taking the time!
saray brown4 reviewsiTotal number of Google reviews saray has written across all businesses on Google Maps, not just this one.
