iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%93+6.6Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#55 of 158 massage therapistsiPosition by Experts Score among all companies we track in this category. · better than 66%
4.9★★★★★6,531 Google reviews · 24 photos
96%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Renew Day Spa receives high praise for its reasonable pricing, clean facilities, and effective deep-tissue massages that accommodate walk-ins and last-minute bookings. Customers frequently highlight the staff's punctuality and willingness to fit appointments into full schedules. However, a minority of reviews report significant issues with hygiene, including dirty environments and therapists neglecting handwashing, which led to infections. Other criticisms mention rushed sessions, aggressive tip solicitation, and excessive pressure causing bruising.
Google rating: 4.9 out of 5 from 6,531 reviews (96% five-star).
Reviews on this page: 6,531 Google reviews (6,051 with written comments, 497 with photos).
Owner responses: the business replied to 75% of reviews.
Most recent review: October 25, 2026.
Service: Massage Therapist serving New York, New York.
Data from Google, last updated October 26, 2026.
Score profile vs other massage therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Renew Day SpaMassage Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Renew Day Spa: 96/100 on this factor. Category median: 94.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Renew Day Spa: 95/100 on this factor. Category median: 94.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Renew Day Spa: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Renew Day Spa: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Renew Day Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Renew Day Spa: 93/100 on this factor. Category median: 73.A
93
Bar = this company · dark tick = category median.
Star ratings
6,531 Google reviews we collected
4.9of 5
5 stars6,30096%
4 stars1402%
3 stars300%
2 stars210%
1 star401%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
99%praise
Praise2,04299%
Complaints231%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price69080%
Reasonable17020%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results59029%
Would recommend49224%
Staff & attitude47823%
Price & value37018%
Speed & response754%
Communication301%
Honesty & trust301%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Skip the fancy places with bad massages and just head over here for a great experience.”
“But if they keep doing this, the worst scenario is reporting to the NYC Department of Consumer because it’s the same as stealing money from the customers.”
“This place is great, and you can book online which I recommend because they get really busy on the weekends.”
“Do not recommend.”
“They are friendly, easy to book appointments and always pleased :))”
“very relaxing atmosphere, very reasonable prices and great massage!”
“…from the normal amount and you would get this honest feedback if you ripped off time so be careful.…”
“I feel amazing and they were able to take us immediately!”
“They honored a last minute request and then I was late.”
“I loved my 60 min massage, it was soo nice and deep and the masseuse was very considerate and listened to my preferences”
“A genuinely relaxing experience from start to finish.”
People customers mention
Chinatown31 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Renew Day Spa for 6 kinds of job. Pick one to see what they paid and said.
Lael7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 21 hours ago★★★★★
Great experience. Was able to walk in and had a great 60 minute back massage. Staff was amazing. Will gladly come back.
Great price
LisaLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
This my go to massage spot! They have extended hours that make it so i can get a massage any time i want and their therapists are strong and know what they are doing. Always clean too. Highly recommend.
Libby8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
The LITERAL BEST! Every time I visit I have the most amazing therapist. They are friendly, easy to book appointments and always pleased :))
Talei1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
AK was absolutely AMAZING!! So thorough. The best massage I’ve actually ever had. I will be back!!
Ling3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
First time massage- 100% recommend! My cousin and I got the couples 60min and it was the best experience!! Everyone was super nice and intentional, super relaxing- plus a stamp card for return bonuses(: The masseuse knew just what to work on without me saying a thing, probably because my back is so stiff lol THANKS, RENEW!!!!
Great priceMassage therapyMassage
LaniyaLocal Guide · 131 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
This place is clean , the staff is kind and I’ve always had great massages here. I highly recommend Renew Spa! They even accommodated me today even though I called in last minute. Skip the fancy places with bad massages and just head over here for a great experience.
Thank you so much for your kind review, はたち!
We’re truly happy to know you had a positive experience with us. Providing attentive, professional care and helping our guests feel relaxed and refreshed is always our top priority.
💧 Stay hydrated – Drinking plenty of water supports muscle recovery and helps with detoxification.
😌 Rest – Taking some time to relax after your session will enhance the therapeutic effects.
🚶 Gentle movement – Light stretching or a casual walk can help maintain flexibility and prolong the feeling of relaxation.
💆 Mild soreness – If you experience any slight soreness after your massage, it’s normal, especially after deeper work, and should ease within a couple of days.
We look forward to welcoming you back whenever you’re ready for your next session. 😊
Lael Franco7 reviewsiTotal number of Google reviews Lael has written across all businesses on Google Maps, not just this one.
Great experience. Was able to walk in and had a great 60 minute back massage. Staff was amazing. Will gladly come back.
Price assessment: Great price
Response from the owner · 21 hours ago
Thank you so much for your kind review, Lael Franco!
We’re truly happy to know you had a positive experience with us. Providing attentive, professional care and helping our guests feel relaxed and refreshed is always our top priority.
💧 Stay hydrated – Drinking plenty of water supports muscle recovery and helps with detoxification.
😌 Rest – Taking some time to relax after your session will enhance the therapeutic effects.
🚶 Gentle movement – Light stretching or a casual walk can help maintain flexibility and prolong the feeling of relaxation.
💆 Mild soreness – If you experience any slight soreness after your massage, it’s normal, especially after deeper work, and should ease within a couple of days.
We look forward to welcoming you back whenever you’re ready for your next session. 😊
Emma Yin1 reviewiTotal number of Google reviews Emma has written across all businesses on Google Maps, not just this one.
Thank you so much for your kind review, Emma Yin!
We’re truly happy to know you had a positive experience with us. Providing attentive, professional care and helping our guests feel relaxed and refreshed is always our top priority.
💧 Stay hydrated – Drinking plenty of water supports muscle recovery and helps with detoxification.
😌 Rest – Taking some time to relax after your session will enhance the therapeutic effects.
🚶 Gentle movement – Light stretching or a casual walk can help maintain flexibility and prolong the feeling of relaxation.
💆 Mild soreness – If you experience any slight soreness after your massage, it’s normal, especially after deeper work, and should ease within a couple of days.
We look forward to welcoming you back whenever you’re ready for your next session. 😊
Michael MuncieLocal Guide · 379 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Thank you so much for your kind review, Michael Muncie!
We’re truly happy to know you had a positive experience with us. Providing attentive, professional care and helping our guests feel relaxed and refreshed is always our top priority.
💧 Stay hydrated – Drinking plenty of water supports muscle recovery and helps with detoxification.
😌 Rest – Taking some time to relax after your session will enhance the therapeutic effects.
🚶 Gentle movement – Light stretching or a casual walk can help maintain flexibility and prolong the feeling of relaxation.
💆 Mild soreness – If you experience any slight soreness after your massage, it’s normal, especially after deeper work, and should ease within a couple of days.
We look forward to welcoming you back whenever you’re ready for your next session. 😊
Lisa MontalvoLocal Guide · 12 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
This my go to massage spot! They have extended hours that make it so i can get a massage any time i want and their therapists are strong and know what they are doing. Always clean too. Highly recommend.
Jojo Weng1 reviewiTotal number of Google reviews Jojo has written across all businesses on Google Maps, not just this one.
Thank you so much for your kind review, Jojo Weng!
We’re truly happy to know you had a positive experience with us. Providing attentive, professional care and helping our guests feel relaxed and refreshed is always our top priority.
💧 Stay hydrated – Drinking plenty of water supports muscle recovery and helps with detoxification.
😌 Rest – Taking some time to relax after your session will enhance the therapeutic effects.
🚶 Gentle movement – Light stretching or a casual walk can help maintain flexibility and prolong the feeling of relaxation.
💆 Mild soreness – If you experience any slight soreness after your massage, it’s normal, especially after deeper work, and should ease within a couple of days.
We look forward to welcoming you back whenever you’re ready for your next session. 😊
Libby Dusek8 reviewsiTotal number of Google reviews Libby has written across all businesses on Google Maps, not just this one.
The LITERAL BEST! Every time I visit I have the most amazing therapist. They are friendly, easy to book appointments and always pleased :))
Response from the owner · 2 days ago
Thank you so much for your kind review, Libby Dusek!
We’re truly happy to know you had a positive experience with us. Providing attentive, professional care and helping our guests feel relaxed and refreshed is always our top priority.
💧 Stay hydrated – Drinking plenty of water supports muscle recovery and helps with detoxification.
😌 Rest – Taking some time to relax after your session will enhance the therapeutic effects.
🚶 Gentle movement – Light stretching or a casual walk can help maintain flexibility and prolong the feeling of relaxation.
💆 Mild soreness – If you experience any slight soreness after your massage, it’s normal, especially after deeper work, and should ease within a couple of days.
We look forward to welcoming you back whenever you’re ready for your next session. 😊
marie bertran de balanda4 reviewsiTotal number of Google reviews marie has written across all businesses on Google Maps, not just this one.
Thank you so much for your kind review, marie bertran de balanda!
We’re truly happy to know you had a positive experience with us. Providing attentive, professional care and helping our guests feel relaxed and refreshed is always our top priority.
💧 Stay hydrated – Drinking plenty of water supports muscle recovery and helps with detoxification.
😌 Rest – Taking some time to relax after your session will enhance the therapeutic effects.
🚶 Gentle movement – Light stretching or a casual walk can help maintain flexibility and prolong the feeling of relaxation.
💆 Mild soreness – If you experience any slight soreness after your massage, it’s normal, especially after deeper work, and should ease within a couple of days.
We look forward to welcoming you back whenever you’re ready for your next session. 😊
Talei Vuniwai1 reviewiTotal number of Google reviews Talei has written across all businesses on Google Maps, not just this one.
AK was absolutely AMAZING!! So thorough. The best massage I’ve actually ever had. I will be back!!
Response from the owner · 5 days ago
Thank you so much for your kind review, Talei Vuniwai!
We’re truly happy to know you had a positive experience with us. Providing attentive, professional care and helping our guests feel relaxed and refreshed is always our top priority.
💧 Stay hydrated – Drinking plenty of water supports muscle recovery and helps with detoxification.
😌 Rest – Taking some time to relax after your session will enhance the therapeutic effects.
🚶 Gentle movement – Light stretching or a casual walk can help maintain flexibility and prolong the feeling of relaxation.
💆 Mild soreness – If you experience any slight soreness after your massage, it’s normal, especially after deeper work, and should ease within a couple of days.
We look forward to welcoming you back whenever you’re ready for your next session. 😊
siobhan cinquegrana1 reviewiTotal number of Google reviews siobhan has written across all businesses on Google Maps, not just this one.
Thank you so much for your kind review, siobhan cinquegrana!
We’re truly happy to know you had a positive experience with us. Providing attentive, professional care and helping our guests feel relaxed and refreshed is always our top priority.
💧 Stay hydrated – Drinking plenty of water supports muscle recovery and helps with detoxification.
😌 Rest – Taking some time to relax after your session will enhance the therapeutic effects.
🚶 Gentle movement – Light stretching or a casual walk can help maintain flexibility and prolong the feeling of relaxation.
💆 Mild soreness – If you experience any slight soreness after your massage, it’s normal, especially after deeper work, and should ease within a couple of days.
We look forward to welcoming you back whenever you’re ready for your next session. 😊
