Renewal by Andersen of Greater Los Angeles - Laguna Hills
Window installation service · Laguna Beach, CA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%69+37.6Reliability 24%64+15.5Value 14%63+8.9Replies to reviews 7%100+7.1Craft & service penalty82−1.8Momentum penalty28−7.2Experts Score= 60Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.60SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 37 window contractorsiPosition by Experts Score among all companies we track in this category. · better than 8%
4.8★★★★★1,993 Google reviews · 24 photos
93%five-star reviews
4.44★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Renewal by Andersen of Greater Los Angeles - Laguna Hills at a glance
Customers frequently praise the installation crews for their professionalism, punctuality, and attention to detail during window and door replacements. Positive reviews highlight efficient work, thorough cleanup, and helpful communication throughout the process. However, recurring criticisms focus on aggressive door-to-door sales tactics, excessive pricing estimates, and unresponsive customer service regarding cancellations or appointment scheduling issues.
Google rating: 4.8 out of 5 from 1,993 reviews (93% five-star).
Reviews on this page: 1,993 Google reviews (1,645 with written comments, 77 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: October 21, 2026.
Service: Window Contractor serving Laguna Beach, California.
Data from Google, last updated October 26, 2026.
Score profile vs other window contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: momentum.
This companyWindow Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Renewal by Andersen of Greater Los Angeles - Laguna Hills: 69/100 on this factor. Category median: 97.B
69
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Renewal by Andersen of Greater Los Angeles - Laguna Hills: 64/100 on this factor. Category median: 95.B
64
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Renewal by Andersen of Greater Los Angeles - Laguna Hills: 82/100 on this factor. Category median: 99.A
82
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Renewal by Andersen of Greater Los Angeles - Laguna Hills: 63/100 on this factor. Category median: 100.B
63
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Renewal by Andersen of Greater Los Angeles - Laguna Hills: 28/100 on this factor. Category median: 100.D
28
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Renewal by Andersen of Greater Los Angeles - Laguna Hills: 100/100 on this factor. Category median: 51.A
100
Bar = this company · dark tick = category median.
Star ratings
1,993 Google reviews we collected
4.8of 5
5 stars1,85393%
4 stars492%
3 stars161%
2 stars80%
1 star673%
Praise vs complaints
Phrases our text analysis found in 1,645 written reviews
96%praise
Praise2,75996%
Complaints1054%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
81%fair
Great price158%
Reasonable11162%
Overpriced2916%
Not sure2413%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude98434%
Quality & results64923%
Speed & response62722%
Would recommend2378%
Communication2288%
Price & value1024%
Honesty & trust371%
What customers talk about
We read 1,645 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Josh Cabrera's crew were top notch 👌 professional and detail oriented.”
“The receptionist by the name of Shelin was very puchy and rude.”
“David and Jacob were on time, very professional and did an awesome job installing my doors.”
“Horrible experience with them and now they keep spamming me with mail.”
“…ic between each other, allowing for efficiency and productivity in a timely, safe and focused manner.…”
“Delays were constant, communication was inconsistent, and I often had to follow up multiple times just to receive basic updates.”
“Five stars for the installer staff, Jonathan and Junior!”
“I highly do NOT recommend Renewal by Andersen from personal experience and unfortunate experiences during this contractual agreement.”
“They walked me through the whole process & were available for any questions.”
“I was out of view, quite busy, and in no mood to answer the door so I ignored them ringing and knocking initially.”
“This product is at a reasonable price for the quality, so it is more expensive than basic replacement windows.”
“The product is extremely overpriced And we did not get the professionalism that we were promised.”
“From involved and genuine wonderful sales associate.”
“I warn you all as consumers- find a better company to do business with that wont use dishonest practices and tactics to get your business.”
People customers mention
Anderson232 reviews
Dan66 reviews
Windows58 reviews
Oscar34 reviews
French33 reviews
County29 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Renewal by Andersen of Greater Los Angeles - Laguna Hills for 8 kinds of job. Pick one to see what they paid and said.
Brian8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★
The door to door sales people employed by this company literally harass you. I was out of view, quite busy, and in no mood to answer the door so I ignored them ringing and knocking initially. A minute later they do it again - I continued to ignore it. Then they begin simply pounding on my door and not stopping. This…
Karen6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Josh Cabrera's crew were top notch 👌 professional and detail oriented. Took pride in their work and it showed. I'm very satisfied!
Reasonable priceSliding glass door installation & replacementGeneral window replacement
Tyrone1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Extermely great workmanship. The three gentlemen were very professioal. Took care of all my questions and went out their way to do my last requests. Outstanding!!
Reasonable priceGeneral window replacement
CherylLocal Guide · 37 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
David and Jacob were on time, very professional and did an awesome job installing my doors. I love them. Thank you both for a great job. They even got along with my dogs.
Caden11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
Horrible experience with them and now they keep spamming me with mail. I would not recommend them to anyone.
Eddie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
There’s no more room for stars!! 🌟 🌟 🌟 🌟 🌟
The 5 gentlemen that came over the 2 day project exhibited professionalism and a stellar dynamic between each other, allowing for efficiency and productivity in a timely, safe and focused manner.
Josh, Mich, Giovanni, Adrian and Jose make a great team and should…
The door to door sales people employed by this company literally harass you. I was out of view, quite busy, and in no mood to answer the door so I ignored them ringing and knocking initially. A minute later they do it again - I continued to ignore it. Then they begin simply pounding on my door and not stopping. This company is a menace - and if the company reads this, Jaja Soriano and Mike are your two *star* sales folk.
Response from the owner · a week ago
Hi Brian, thank you for bringing this to our attention. We apologize for any inconvenience this has caused. We can look into this further for you. Please send us an email with your phone number and zip code to : [email protected]. Thank you.
Karen Jacoby6 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Josh Cabrera's crew were top notch 👌 professional and detail oriented. Took pride in their work and it showed. I'm very satisfied!
Price assessment: Reasonable price
Services: Sliding glass door installation & replacement, General window replacement
Response from the owner · 2 months ago
Thank you, Karen! We appreciate earning your five-star review, and we know Josh and the team will enjoy seeing this as well! We're here for you if you need anything else.
ChrisLocal Guide · 13 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
$76,600 Window Quote — Excessive Pricing, Disappointing Customer Service, and Relentless Junk Mail
In February 2025, we invited Renewal by Andersen to our home to obtain an estimate for replacement windows and a French door.
Their proposal came back at an astonishing $76,600 for 15 windows and one French door.
We subsequently obtained estimates from other reputable window companies in Orange County and ultimately selected another installer. Our chosen project included 12 windows and one French door for $16,668, including removal, installation, interior trim, and exterior stucco work.
While the quantities, product specifications, and project scopes were not identical, the pricing difference was substantial.
I followed up with Renewal by Andersen and specifically asked them to explain the significant cost disparity, including differences in materials, product quality, installation methods, and overall value.
Their representative acknowledged my questions and indicated he would respond, but I did not receive a substantive explanation in the correspondence I've reviewed.
I have no objection to paying more for superior products or services, but a premium of this magnitude should come with a clear explanation of the additional value being provided. As a prospective customer asking reasonable questions about a significant investment, I expected better follow-through and customer service.
Adding to my frustration is the continued stream of unsolicited advertising mailers from Renewal by Andersen. We have already evaluated your products, received your proposal, and chosen another company. We have no interest in doing business with Renewal by Andersen at this time.
I am formally requesting that Renewal by Andersen remove our household from its direct-mail marketing and solicitation lists and discontinue sending us promotional materials.
I strongly encourage other Orange County homeowners to obtain multiple estimates, compare actual product specifications and installation costs, and carefully evaluate the overall value before signing a contract.
The representatives were professional during our initial consultation, which I appreciated. However, the excessive pricing, disappointing customer service when I requested an explanation, and continued unwanted junk mail have left us dissatisfied with the overall experience.
Two stars for the professionalism during the initial consultation. Unfortunately, the pricing, customer service, and relentless junk mail ultimately overshadowed that positive first impression.
Price assessment: Overpriced
Response from the owner · 5 days ago
Thank you for reaching out, Chris. Please send us an email with your phone number and zip code to: [email protected] so we can look into this for you.
Georgianna Crutchfield5 reviewsiTotal number of Google reviews Georgianna has written across all businesses on Google Maps, not just this one.
Five stars for the installer staff, Jonathan and Junior!
Price assessment: Overpriced
Services: General window replacement, General door installation, Window installation
Response from the owner · 4 weeks ago
We're glad to hear that your experience with our team was so positive. Thanks for your review! If you have questions or if you need anything at all, give us a call.
Tyrone Selmyhr1 reviewiTotal number of Google reviews Tyrone has written across all businesses on Google Maps, not just this one.
Extermely great workmanship. The three gentlemen were very professioal. Took care of all my questions and went out their way to do my last requests. Outstanding!!
Price assessment: Reasonable price
Services: General window replacement
Response from the owner · a month ago
Thank you for taking the time to leave us a review, Tyrone! We are so glad to hear that you enjoyed your experience with us.
Cheryl TolejanoLocal Guide · 37 reviewsiTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
David and Jacob were on time, very professional and did an awesome job installing my doors. I love them. Thank you both for a great job. They even got along with my dogs.
Response from the owner · a month ago
We're happy you're happy with your experience with our team, Cheryl. Thank you for your review! If you need anything in the future, we're here for you! So please be sure to give us a call. Thanks again.
Caden Thompson11 reviewsiTotal number of Google reviews Caden has written across all businesses on Google Maps, not just this one.
Horrible experience with them and now they keep spamming me with mail. I would not recommend them to anyone.
Response from the owner · 4 weeks ago
Caden, we're sorry to hear this has been your experience. Please send us an email with your phone number and zip code to [email protected]. We'd like to look into this for you. Thank you.
Eddie Diaz5 reviewsiTotal number of Google reviews Eddie has written across all businesses on Google Maps, not just this one.
There’s no more room for stars!! 🌟 🌟 🌟 🌟 🌟
The 5 gentlemen that came over the 2 day project exhibited professionalism and a stellar dynamic between each other, allowing for efficiency and productivity in a timely, safe and focused manner.
Josh, Mich, Giovanni, Adrian and Jose make a great team and should probably train others.
My family will strongly recommend Renewal by Andersen and especially request this team in the near future.
Thank you guys!
Response from the owner · a month ago
We're so happy to hear you're happy, Eddie! Thanks for taking the time to share your experience with us.
Don Koch7 reviewsiTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
Renewal by Andersen installed 2 new patio doors and screens on September 16th. The crew of four were highly professional and knowledgeable. They completed the installation in one day. The attention to detail, the dust barriers placed to prevent dust entering the home and the final clean-up was amazing.
I would highly recommend them for patio door installation. Donald Koch
Price assessment: Reasonable price
Services: Sliding glass door installation & replacement
Response from the owner · a month ago
Hi Donald! We're happy to hear the team could help! Thank you for taking the time to share your experience with us!
Lupe Alcantara3 reviewsiTotal number of Google reviews Lupe has written across all businesses on Google Maps, not just this one.
It’s been a positive experience with Renewable by Andersen. Everyone from the sales representative to the installers that I interacted with was polite, professional, well informed about the product and the process.
