Resilience Massage and Movement

Massage therapist · Mesa, AZ · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%47+3.3Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#114 of 178 massage therapistsPosition by Experts Score among all companies we track in this category. · better than 36%
4.9 ★★★★★ 425 Google reviews · 8 photos
96%five-star reviews
4.90★last 12 monthsAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
36%reviews answered by the owner
Nov 2026latest review

Resilience Massage and Movement at a glance

Google reviewers rate Resilience Massage and Movement 4.9 out of 5 based on 425 reviews. Customers frequently praise the facility's clean, professional environment, punctual scheduling, and effective deep tissue or Graston therapies that relieve chronic tension. While many describe the staff as knowledgeable and communicative, a minority of low-star reviews criticize specific sessions for lacking sufficient pressure or feeling uncomfortable, noting that the pricing may not align with the perceived value of those particular experiences.

  • Google rating: 4.9 out of 5 from 425 reviews (96% five-star).
  • Reviews on this page: 425 Google reviews (363 with written comments, 1 with photos).
  • Owner responses: the business replied to 36% of reviews.
  • Most recent review: November 1, 2026.
  • Service: Massage Therapist serving Mesa, Arizona.

Data from Google, last updated November 2, 2026.

Score profile vs other massage therapists

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

Satisfaction91Reliability89Craft & service100Value100Momentum100Replies to reviews47Satisfaction: 91 (median 94)Reliability: 89 (median 94)Craft & service: 100 (median 100)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 47 (median 74)
This companyMassage Therapists median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Resilience Massage and Movement: 91/100 on this factor. Category median: 94.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Resilience Massage and Movement: 89/100 on this factor. Category median: 94.A
89
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Resilience Massage and Movement: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Resilience Massage and Movement: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Resilience Massage and Movement: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Resilience Massage and Movement: 47/100 on this factor. Category median: 74.C
47

Bar = this company · dark tick = category median.

Star ratings

425 Google reviews we collected

  • 5 stars41096%
  • 4 stars72%
  • 3 stars31%
  • 2 stars20%
  • 1 star31%

Praise vs complaints

Phrases our text analysis found in 363 written reviews

  • Praise31696%
  • Complaints124%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price2547%
  • Reasonable2751%
  • Overpriced12%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude11635%
  • Quality & results7122%
  • Would recommend7122%
  • Communication227%
  • Price & value206%
  • Speed & response175%
  • Honesty & trust113%

What customers talk about

We read 363 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Wendy is is very professional, knowledgeable, and caring.”
  • “Had a great experience, and would absolutely book her again!”
    “I’ve had many massages and this is the worst massage I have ever had!”
  • “If you are looking for talented therapists who genuinely care about helping you feel your best, I highly recommend them.”
  • “They take the time to understand what is bothering you, explain what they recommend, and personalize each treatment instead of giving everyone the sam…”
  • “The prices are extremely reasonable and they often have weekly deals.”
    “I left feeling very disappointed… way too expensive for what it was.”
  • “They have created such a welcoming and professional environment where you immediately feel cared for from the moment you walk through the door.”
    “I was slowly seeing results but it wasn’t giving me what I needed.”
  • “Their team of therapists is knowledgeable, attentive, and genuinely committed to helping each client feel better and improve their overall well-being.”

People customers mention

  • Cassandra 21 reviews
  • Casey 18 reviews
  • Holli 13 reviews
  • Wellness 13 reviews
  • Wendy 10 reviews
  • Athena 10 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

EmilyLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Wassan was truly amazing! Had a great experience, and would absolutely book her again!

Great price
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

Wassan goes above and beyond! And she is extraordinarily kind. Couldn't be happier.

PeeweeLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Wendy is excellent at deep tissue massage. She's one of my favorites to book with often!

Reasonable price
KayleLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

So great! Samantha is the best. She knows exactly how to work the body to relieve tension and tight muscles. Going to her once a month is now part of my routine!

Josefina12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

First time at Resilience and everything was AMAZING! Wendy is is very professional, knowledgeable, and caring.

Makayla4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Amazing!! Sam was so nice and did a great job! I had a lot of problem areas and she worked hard and help educate me throughout the process. I will definitely become a regular!

Reasonable price

Photos

Customer reviews

4.9 ★★★★★ 425 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Emily GleesonLocal Guide · 22 reviewsTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wassan was truly amazing! Had a great experience, and would absolutely book her again!

  • Price assessment: Great price
David Baumiller2 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wassan goes above and beyond! And she is extraordinarily kind. Couldn't be happier.

Response from the owner · a year ago

Thank you David!

Peewee PlayhouseLocal Guide · 27 reviewsTotal number of Google reviews Peewee has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wendy is excellent at deep tissue massage. She's one of my favorites to book with often!

  • Price assessment: Reasonable price
Kayle KvingeLocal Guide · 18 reviewsTotal number of Google reviews Kayle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

So great! Samantha is the best. She knows exactly how to work the body to relieve tension and tight muscles. Going to her once a month is now part of my routine!

Josefina Smith12 reviewsTotal number of Google reviews Josefina has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

First time at Resilience and everything was AMAZING! Wendy is is very professional, knowledgeable, and caring.

Makayla Slade4 reviewsTotal number of Google reviews Makayla has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing!! Sam was so nice and did a great job! I had a lot of problem areas and she worked hard and help educate me throughout the process. I will definitely become a regular!

  • Price assessment: Reasonable price
S DLocal Guide · 67 reviewsTotal number of Google reviews S has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I came here for Graston therapy to help with recovery after surgery. It has been a game changer. I have now branched out to use many of their other services. Therapist are amazing and the facility is well run.

  • Price assessment: Great price
Sarah WrightLocal Guide · 15 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I can’t say enough good things about Casey and Cassandra and their incredible team of therapists at Resilience Massage and Movement! ⭐⭐⭐⭐⭐ They have created such a welcoming and professional environment where you immediately feel cared for from the moment you walk through the door. Their team of therapists is knowledgeable, attentive, and genuinely committed to helping each client feel better and improve their overall well-being. What I appreciate most is how they truly listen. They take the time to understand what is bothering you, explain what they recommend, and personalize each treatment instead of giving everyone the same experience. You can tell Casey and Cassandra have built a team that truly cares about people and takes pride in providing exceptional service. Every therapist I have worked with has been kind, professional, and focused on helping me get the best results possible. You never feel rushed or like you are just another appointment on the schedule. They make you feel valued and cared for every single visit. Casey and Cassandra's team have created something really special at Resilience Massage and Movement. If you are looking for talented therapists who genuinely care about helping you feel your best, I highly recommend them. They continue to exceed my expectations every time!

  • Price assessment: Great price
Response from the owner · a year ago

Thank you for all of your support Sarah! We love hearing that our work keeps people moving ❤️

Ryan SischoLocal Guide · 14 reviewsTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Cassandra is an expert at her craft.

  • Price assessment: Great price
Tim Painton7 reviewsTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Clean, professional environment. Wendy does a great job with problem areas and is always attentive to your needs.

  • Price assessment: Reasonable price

Resilience Massage and Movement on Google Maps →

Business details

  • Service area: Mesa, AZ