Jacq Gonz4 reviewsTotal number of Google reviews Jacq has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGive Matt a call at Restoration 1, he listens when people have questions.
Restoration 1 of Cary
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%73+5.2Craft & service penalty99−0.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 15 water damage restoration servicesPosition by Experts Score among all companies we track in this category. · better than 86%
5.0 ★★★★★ 352 Google reviews · 23 photos
99%five-star reviews
4.94★last 12 monthsAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
60%reviews answered by the owner
Oct 2026latest review
Restoration 1 of Cary at a glance
Google reviewers rate Restoration 1 of Cary five stars based on three hundred fifty-two reviews, with the owner responding to sixty percent of them. Customers frequently praise the company for punctual arrival, clear communication about the restoration process, and professional handling of water damage and duct cleaning services. Staff are noted for explaining steps simply and keeping clients updated throughout the job. One low-star review criticized a ceiling cleaning project for lacking professional equipment and adequate staffing despite initial assurances.
- Google rating: 5.0 out of 5 from 352 reviews (99% five-star).
- Reviews on this page: 352 Google reviews (282 with written comments, 6 with photos).
- Owner responses: the business replied to 60% of reviews.
- Most recent review: October 20, 2026.
- Service: Water Damage Restoration Company serving East Dundee, Illinois.
Data from Google, last updated October 26, 2026.
Score profile vs other water damage restoration services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Restoration 1 of Cary: 97/100 on this factor. Category median: 88.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Restoration 1 of Cary: 94/100 on this factor. Category median: 78.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Restoration 1 of Cary: 99/100 on this factor. Category median: 94.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Restoration 1 of Cary: 100/100 on this factor. Category median: 96.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Restoration 1 of Cary: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Restoration 1 of Cary: 73/100 on this factor. Category median: 100.B
73
Bar = this company · dark tick = category median.
Star ratings
352 Google reviews we collected
- 5 stars34999%
- 4 stars00%
- 3 stars00%
- 2 stars10%
- 1 star21%
Praise vs complaints
Phrases our text analysis found in 282 written reviews
- Praise63999%
- Complaints91%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price1442%
- Reasonable1648%
- Overpriced13%
- Not sure26%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude15324%
- Speed & response11618%
- Would recommend11418%
- Quality & results11117%
- Communication7411%
- Price & value406%
- Honesty & trust406%
What customers talk about
We read 282 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were professional, neat, communicated so well to let us know when they were coming (and on time).”
“Restoration 1 of Cary was on site within an hour after I called and did and amazing professional job.”
“He was genuinely nice to work with, and I would definitely recommend him to others based on my experience with him and the service he provided.”
“I appreciate the amazing work and the fact that you actually seemed to care about your clients.”
“He was great putting our clients at ease and making what seemed like the worst day into something that seemed manageable.”
“I commend the clear easy communication and guidance from the team throughout the process.”
“Excellent overall service at a fair cost—highly satisfied with the experience.”
“They were honestly with us in detail thru the whole process.”
People customers mention
- Joe 27 reviews
- Austin 19 reviews
- Carrie 17 reviews
- Brendan 16 reviews
- Terry 14 reviews
- One 12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Restoration 1 of Cary for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Nick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Rich from Restoration 1 was absolutely amazing. He went above and beyond from the minute he walked in my front door. He made himself available anytime I had questions, and was a pleasure to work with. I would recommend him to anyone. I appreciate the amazing work and the fact that you actually seemed to care about your clients. First class service.
Mold inspection
AnitaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
We had a great experience with these guys. They were professional, neat, communicated so well to let us know when they were coming (and on time). They disconnected and reconnected our washer and dryer once everything was dried out. They came everyday to check the moisture until it was totally dry. They asked if we…
RobynLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I cannot say enough good things about Restoration One of Cary. We had water damage happening over a weekend and had no idea what to do or who to call. Carrie went above and beyond to get us hooked up with a contractor to help come stop the damage. Her team of Rich, Austin & Frank have led the charge to ensure that…
Water damage-related cleanup & repair
KaylaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Matt is always a great help stopping in our office ! We love having him come by & will absolutely be send him out to our customers !
Anthony6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Matt helped an insured with their in-house financing to get their clean up and repairs done
Karuna14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Highly recommend this company. I worked with Rich, and he was absolutely amazing. Very thorough and help me navigate the process.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Water damage-related cleanup & repair | 56 | — |
| Mold inspection | 34 | — |
| Water damage-related mold removal | 18 | — |
| Sewage cleanup | 5 | — |
| Fire damage cleanup & repair | 5 | — |
| Flooring | 4 | — |
| Mold mitigation | 3 | — |
| Mold remediation | 3 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 352 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Johanna Beltran1 reviewTotal number of Google reviews Johanna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMatt was super helpful with my customer
D M4 reviewsTotal number of Google reviews D has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMack explained the process simple and easy
Nick Elkin2 reviewsTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRich from Restoration 1 was absolutely amazing. He went above and beyond from the minute he walked in my front door. He made himself available anytime I had questions, and was a pleasure to work with. I would recommend him to anyone. I appreciate the amazing work and the fact that you actually seemed to care about your clients. First class service.
- Services: Mold inspection
Anita ZekenLocal Guide · 20 reviewsTotal number of Google reviews Anita has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe had a great experience with these guys. They were professional, neat, communicated so well to let us know when they were coming (and on time). They disconnected and reconnected our washer and dryer once everything was dried out. They came everyday to check the moisture until it was totally dry. They asked if we wanted to keep the plastic tent barrier up til the dry walling was done. They were honestly with us in detail thru the whole process. Josh, Austin, Frank, Josh, Henroy and Rich were honestly amazing. Def recommend these guys!!!!
Robyn FrankoLocal Guide · 19 reviewsTotal number of Google reviews Robyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI cannot say enough good things about Restoration One of Cary. We had water damage happening over a weekend and had no idea what to do or who to call. Carrie went above and beyond to get us hooked up with a contractor to help come stop the damage. Her team of Rich, Austin & Frank have led the charge to ensure that our home is safe and mold free post event. I commend the clear easy communication and guidance from the team throughout the process. If you’re in a situation where you need remediation, absolutely call Restoration One of Cary.
- Services: Water damage-related cleanup & repair
- Response time: 0–1 hr
Kayla JurewiczLocal Guide · 12 reviewsTotal number of Google reviews Kayla has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMatt is always a great help stopping in our office ! We love having him come by & will absolutely be send him out to our customers !
Anthony Gattuso6 reviewsTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMatt helped an insured with their in-house financing to get their clean up and repairs done
Karuna Moyers14 reviewsTotal number of Google reviews Karuna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHighly recommend this company. I worked with Rich, and he was absolutely amazing. Very thorough and help me navigate the process.
- Response time: 0–1 hr
Patti Russow2 reviewsTotal number of Google reviews Patti has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a very positive experience working with Rich. He was extremely knowledgeable, informative, professional, and very pleasant to work with. He took the time to answer my questions and was always courteous and respectful. I especially appreciated how knowledgeable Rich was and how willing he was to help. He was genuinely nice to work with, and I would definitely recommend him to others based on my experience with him and the service he provided. Thank you, Rich, for your professionalism and for being so helpful throughout the process!
- Services: Mold inspection
- Response time: 0–1 hr
Business details
- Address: 903 Armstrong St, Algonquin, IL 60102
- Phone: (847) 999-7481
- Website: restoration1.com
- Service area: East Dundee, IL