Floor refinishing service · Chicago, IL · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%98+25.6Value 15%90+13.7Craft & service penalty99−0.1Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 37 tile contractorsiPosition by Experts Score among all companies we track in this category. · better than 67%
5.0★★★★★66 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Revive Tile Stone & Grout 5/5 based on 66 reviews, with the owner replying to 98%. Customers frequently praise punctuality, clear communication, reasonable pricing, and thorough services like grout cleaning, sealing, regrouting, and stone refinishing. One lower-rated review criticized the longevity of regrouting work, noting it stripped within months, though it still acknowledged the technician's punctuality and communication skills.
Google rating: 5.0 out of 5 from 66 reviews (98% five-star).
Reviews on this page: 66 Google reviews (66 with written comments, 2 with photos).
Owner responses: the business replied to 98% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.
Revive Tile Stone & GroutTile Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Revive Tile Stone & Grout: 97/100 on this factor. Category median: 93.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Revive Tile Stone & Grout: 98/100 on this factor. Category median: 92.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Revive Tile Stone & Grout: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Revive Tile Stone & Grout: 90/100 on this factor. Category median: 100.A
90
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Revive Tile Stone & Grout: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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Bar = this company · dark tick = category median.
Star ratings
66 Google reviews we collected
5.0of 5
5 stars6598%
4 stars00%
3 stars12%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 66 written reviews
98%praise
Praise19298%
Complaints42%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results4121%
Would recommend3618%
Speed & response3317%
Staff & attitude3015%
Price & value2513%
Communication2211%
Honesty & trust95%
What customers talk about
We read 66 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Josh did a fantastic job on the grout in my shower and kitchen!”
“Did what he could to the best of his ability with a terrible situation!”
“Would definitely recommend and we'll definitely reach out when we need our tiles cleaned again.”
“He's extremely professional all around and we can't recommend him enough.”
“He was professional, communicated clearly, and arrived on time.”
“Josh was super kind, professional, and thoroughly answered all my questions.”
“Communication was great and the price was very reasonable.”
“Josh was great, easy to work with and very thorough.”
“He provided a comprehensive quote upfront with no surprise costs.”
People customers mention
Josh15 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
TTheresa5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We recently moved in and the bathrooms were kinda disgusting (some photos attached). We asked Revive for grout cleaning and resealing and recaulking. I'm astounded by the results! Our bathrooms look so much better! Communication was great and the price was very reasonable. Would definitely recommend and we'll…
KKimLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Josh did a fantastic job on the grout in my shower and kitchen! He was professional, communicated clearly, and arrived on time. My shower looks brand new, and I couldn’t be happier with the results. Highly recommend!
BBob3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Josh did a great job for us on what turned out to be a challenging project. He's extremely professional all around and we can't recommend him enough.
JJessica4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I highly recommend Revive Tile Stone & Grout. Josh was great, easy to work with and very thorough. He cleaned, sealed and recaukled two of our showers and our kitchen backsplash. All 3 places look brand new again, despite them needing some real work. He also gave us recommendations on how to keep them in good shape…
JJenna4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Our shower looks BRAND NEW!!! Revive did such an incredible job from start to finish. They explained exactly what they were going to do to fix our issue, came and did a wonderful job and then provided us with information on how to keep our shower looking great.
Highly recommend!
SShawnLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We hired Revive to restore the grout in our master bathroom. Josh was a pleasure to work with from the beginning. First, he was able to send an accurate quote over email using photos which I appreciated since I didn't have much time to facilitate an in-person quote. Then, once he was here he advised us to not go…
We recently moved in and the bathrooms were kinda disgusting (some photos attached). We asked Revive for grout cleaning and resealing and recaulking. I'm astounded by the results! Our bathrooms look so much better! Communication was great and the price was very reasonable. Would definitely recommend and we'll definitely reach out when we need our tiles cleaned again.
Response from the owner · a week ago
Thank you Theresa. Im glad I was able to help you with your new home and make your bathrooms look and feel great!
K
Kim TheobaldLocal Guide · 18 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Josh did a fantastic job on the grout in my shower and kitchen! He was professional, communicated clearly, and arrived on time. My shower looks brand new, and I couldn’t be happier with the results. Highly recommend!
Response from the owner · a week ago
Thanks Kim, it was a pleasure working with you!
B
Bob Kengott3 reviewsiTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
I highly recommend Revive Tile Stone & Grout. Josh was great, easy to work with and very thorough. He cleaned, sealed and recaukled two of our showers and our kitchen backsplash. All 3 places look brand new again, despite them needing some real work. He also gave us recommendations on how to keep them in good shape going forward. We will definitely use his company again.
Response from the owner · 2 months ago
Thank you Jessica! We are here for any of your future needs.
J
Jenna Cairo4 reviewsiTotal number of Google reviews Jenna has written across all businesses on Google Maps, not just this one.
Our shower looks BRAND NEW!!! Revive did such an incredible job from start to finish. They explained exactly what they were going to do to fix our issue, came and did a wonderful job and then provided us with information on how to keep our shower looking great.
Highly recommend!
Response from the owner · 2 months ago
Thanks Jenna! Your project turned out great. Glad we were able to assist you.
S
Shawn StegginkLocal Guide · 17 reviewsiTotal number of Google reviews Shawn has written across all businesses on Google Maps, not just this one.
We hired Revive to restore the grout in our master bathroom. Josh was a pleasure to work with from the beginning. First, he was able to send an accurate quote over email using photos which I appreciated since I didn't have much time to facilitate an in-person quote. Then, once he was here he advised us to not go with one of the services we thought we needed, which I also really appreciated since it showed he cared about doing the right services for the situation, not the maximum amount of services. And finally, the work he did was outstanding! Our shower looks brand new.
Highly recommend Revive!
Response from the owner · 2 months ago
Thank you Shawn, its great to hear you are happy with the outcome. Revive does its best to only do what is needed always keeping the customer in mind.
C
Chrysa CullatherLocal Guide · 16 reviewsiTotal number of Google reviews Chrysa has written across all businesses on Google Maps, not just this one.
Josh did a fantastic job of cleaning our very dirty porcelain tile kitchen floor. He then restored all the grout and sealed it, It looks better than new!
Response from the owner · 2 months ago
Thanks Chrysa! It was great working with you. Thanks for choosing Revive!
H
Hannah Bazur-LeidyLocal Guide · 17 reviewsiTotal number of Google reviews Hannah has written across all businesses on Google Maps, not just this one.
We had a great experience and would absolutely recommend. Josh was so easy to work with, so accommodating, and their services completely changed the look of our floors!
Response from the owner · 2 months ago
Thanks Hannah! We are both extremely satisfied with the results. Thanks for trusting us to restore your floor!
R
Richard Campbell11 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Josh was excellent. I was about to replace old tile in a bathroom but wanted to see if it could be cosmetically improved first. Wow! Night and day difference. It not only is improved, it looks new!
Response from the owner · 3 months ago
Thanks Richard! Your shower turned out looking great with the type of stone you have. Please do not hesitate to reach out for any future needs.
S
Samantha Cleveland10 reviewsiTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
Josh did an incredible job fixing some damaged areas of grout in our steam shower. He was incredibly thorough in his process and we couldn't be more happy with the results. He was prompt with responses and answered every question I had about process and materials he was using. I will be using Josh again to fix a few other areas in our home!
Response from the owner · 3 months ago
Thanks Samantha! It was wonderful working in your home! Always happy to help for any future projects.
