Auto repair shop · Sugar City, ID · reviewed since 2011
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%61+33.3Reliability 24%34+8.2Value 14%100+14.1Replies to reviews 7%16+1.1Craft & service penalty72−2.8Experts Score= 54Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.54SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#71 of 73 auto body shopsiPosition by Experts Score among all companies we track in this category. · better than 3%
4.6★★★★★109 Google reviews · 2 photos
89%five-star reviews
4.67★last 12 monthsiAverage stars on reviews from the last 12 months only.
15%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite fair pricing, quick turnaround times, and honest communication as key benefits of the shop, noting that staff often provide clear updates on repairs. However, several low-star reviews describe rude interactions, unexpected billing discrepancies, and a lack of prior authorization before work begins.
Google rating: 4.6 out of 5 from 109 reviews (89% five-star).
Reviews on this page: 109 Google reviews (89 with written comments).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 6, 2026.
Service: Auto Body Shop serving Sugar City, Idaho.
Data from Google, last updated October 25, 2026.
Score profile vs other auto body shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Rexburg Auto RepairAuto Body Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rexburg Auto Repair: 61/100 on this factor. Category median: 89.B
61
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rexburg Auto Repair: 34/100 on this factor. Category median: 86.D
34
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Rexburg Auto Repair: 72/100 on this factor. Category median: 99.B
72
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rexburg Auto Repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rexburg Auto Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rexburg Auto Repair: 16/100 on this factor. Category median: 65.F
16
Bar = this company · dark tick = category median.
Star ratings
109 Google reviews we collected
4.6of 5
5 stars9789%
4 stars11%
3 stars11%
2 stars33%
1 star76%
Praise vs complaints
Phrases our text analysis found in 89 written reviews
93%praise
Praise17793%
Complaints137%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price583%
Reasonable00%
Overpriced00%
Not sure117%
Topic share
How often each topic comes up in the written reviews
7topics
Price & value4926%
Quality & results3116%
Speed & response3016%
Honesty & trust2815%
Staff & attitude2413%
Would recommend1910%
Communication95%
What customers talk about
We read 89 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The cost was affordable and a lot of other places would have charged more.”
“They're very expensive and anytime I try to get answers to a question they were trying to get even more money out of”
“Did a great job repairing our car, appreciate the communication and service.”
“He greeted me by slaping my vehicle on the damaged part and was angre with me for parking in the only customer parking spot on thenpoperty.”
“Ray was able to work on my vehicle very quickly and efficiently, communicating any hiccups as soon as he ran into them and would call me with any upda…”
“I definitely would recommend this shop for its turnaround time, honest pricing, and good communication to their clients.”
“This guy's is shady he's a liar and he most likely would have ripped me off for a $100 because that doesn't even cover the cost of replacement parts for brakes.”
“I would go here instead of other places in town that aren't very friendly”
“…least being able to talk to someone about it and they were extremely rude.…”
“All the work he did looks amazing I would highly recommend!”
“Really clear straight communication without asking for a ton of personal data.”
People customers mention
Ray13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Rexburg Auto Repair for 5 kinds of job. Pick one to see what they paid and said.
Emmaline4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Ray was able to work on my vehicle very quickly and efficiently, communicating any hiccups as soon as he ran into them and would call me with any updates regarding issues that would take longer than expected or add to the overall cost of the service.
Ray also topped off my oil and coolant since he noticed they were…
Great priceAuto maintenance
Anthony5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★
We asked him to call or text us before doing any work on the vehicle and he did not, he just went ahead and did it before we knew what the problem was. He also seemed very unorganized and just was not super helpful. Didn't close the hood all the way so it started rattling on the freeway and we had to pull over and shut it tight.
Mary2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Fantastic customer service! Really clear straight communication without asking for a ton of personal data. Timing was fantastic, and ended up being able to take care of me for even less than he quoted. Of all the places in town I trust Recently Auto Repair the most.
Great priceGeneral repairs & maintenance
Sadie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Had to get my whole front end replaced , every other place in rexburg quoted me atleast 3500-4000 starting price for an older pickup. This was by far the best price and amazing work. It only took about 2 and a half days to have it completely redone. He was super flexible about dropping it off and picking it up. All…
Great priceSteering & suspension repairGeneral repairs & maintenanceAuto maintenance
Danny14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Ray is a good guy. Did a great job repairing our car, appreciate the communication and service.
Spencer4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★
The guy I a charge is very rude and a liar. He greeted me by slaping my vehicle on the damaged part and was angre with me for parking in the only customer parking spot on thenpoperty. Asked him to fix my vehicle after a minor accident and he said he doesn't do that work. When I asked if he new anyone in town that…
Ray was able to work on my vehicle very quickly and efficiently, communicating any hiccups as soon as he ran into them and would call me with any updates regarding issues that would take longer than expected or add to the overall cost of the service.
Ray also topped off my oil and coolant since he noticed they were both low, despite them being unrelated to my car's issue. I definitely would recommend this shop for its turnaround time, honest pricing, and good communication to their clients.
Price assessment: Great price
Services: Auto maintenance
Anthony Mccleve5 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
We asked him to call or text us before doing any work on the vehicle and he did not, he just went ahead and did it before we knew what the problem was. He also seemed very unorganized and just was not super helpful. Didn't close the hood all the way so it started rattling on the freeway and we had to pull over and shut it tight.
Mary Baumgartner2 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Fantastic customer service! Really clear straight communication without asking for a ton of personal data. Timing was fantastic, and ended up being able to take care of me for even less than he quoted. Of all the places in town I trust Recently Auto Repair the most.
Price assessment: Great price
Services: General repairs & maintenance
Sadie Salter1 reviewiTotal number of Google reviews Sadie has written across all businesses on Google Maps, not just this one.
Had to get my whole front end replaced , every other place in rexburg quoted me atleast 3500-4000 starting price for an older pickup. This was by far the best price and amazing work. It only took about 2 and a half days to have it completely redone. He was super flexible about dropping it off and picking it up. All the work he did looks amazing I would highly recommend!
Price assessment: Great price
Services: Steering & suspension repair, General repairs & maintenance, Auto maintenance
Danny Harlow14 reviewsiTotal number of Google reviews Danny has written across all businesses on Google Maps, not just this one.
The guy I a charge is very rude and a liar. He greeted me by slaping my vehicle on the damaged part and was angre with me for parking in the only customer parking spot on thenpoperty. Asked him to fix my vehicle after a minor accident and he said he doesn't do that work. When I asked if he new anyone in town that did he send to to the soda shop next door. I wouldn't trust him if I were you.
Price assessment: Not sure
Jared Turpin3 reviewsiTotal number of Google reviews Jared has written across all businesses on Google Maps, not just this one.
We were headed to Rexberg when my vehicle broke down. The owner of Rexberg Auto Repair was able to diagnose the problem quickly ( bad alternator ) and he had it replaced the next day for us. Great customer service and very fair price ! I highly recommend this shop fir auto repairs.
Price assessment: Great price
Services: Auto engine diagnostic, Service not listed
Pine EdwardsLocal Guide · 40 reviewsiTotal number of Google reviews Pine has written across all businesses on Google Maps, not just this one.
This place deserves way more than 5 stars. They got my car fixed incredibly fast and extremely well done. The price was SO good! Definitely go to these guys for any car problems if you're in Rexburg.
Price assessment: Great price
Sari BeardLocal Guide · 74 reviewsiTotal number of Google reviews Sari has written across all businesses on Google Maps, not just this one.
More like 20 stars! My AC stopped working & it would get so hot, even with the windows down. Had gone in to get an appointment set just to diagnose the issue where charging it didn't do anything & the fuses were good. Ray was phenomenal & got me squeezed in the same day where it was supposed to be 90+ degrees the following day. Not only did he get me in the same day but he fixed it same day too. The cost was affordable and a lot of other places would have charged more.
The AC working has been absolutely wonderful and I can run errands during the day without feeling like I'm about to have heat stroke. I've had some bad experiences with other places but Ray is hands down the best there is. He's a great guy who knows his stuff and will take care of you. Thank you so much Ray for going above and beyond for us!
Krista3 reviewsiTotal number of Google reviews Krista has written across all businesses on Google Maps, not just this one.
From Mary J: Ray has been my mechanic of choice for the last 10+ years. He consistently does good work and at a reasonable cost. I sometimes wonder if he charges enough, but he’s still in business!
He’s a man of few words, but he knows his business and gets the job done.
Thanks, Ray, and I’ll keep coming as long as I have a car and you keep doing repairs!
