Pest control service · Pleasant Grove, UT · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 60 ant exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 61%
5.0★★★★★531 Google reviews · 6 photos
97%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
92%reviews answered by the owner
$93typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Reynolds Pest Control in Pleasant Grove, UT, holds a 5/5 rating from 531 reviews, with the owner responding to 92% of feedback. Customers consistently praise the company for punctual appointments, professional technicians, and effective treatments for pests like wasps, ants, and rodents. Reviewers highlight clear communication, reasonable pricing, and quick responses to concerns. However, a minority of lower-rated reviews criticize specific visits for being brief, failing to inspect requested areas like crawl spaces, or charging high fees for minimal service.
Google rating: 5.0 out of 5 from 531 reviews (97% five-star).
Reviews on this page: 531 Google reviews (442 with written comments, 1 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 21, 2026.
Service: Ant Exterminator serving Pleasant Grove, Utah.
Data from Google, last updated October 26, 2026.
Score profile vs other ant exterminators
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Reynolds Pest ControlAnt Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reynolds Pest Control: 95/100 on this factor. Category median: 95.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Reynolds Pest Control: 97/100 on this factor. Category median: 94.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Reynolds Pest Control: 96/100 on this factor. Category median: 97.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Reynolds Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Reynolds Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Reynolds Pest Control: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
531 Google reviews we collected
5.0of 5
5 stars51397%
4 stars143%
3 stars20%
2 stars10%
1 star10%
Praise vs complaints
Phrases our text analysis found in 442 written reviews
99%praise
Praise78099%
Complaints81%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price3938%
Reasonable5655%
Overpriced44%
Not sure33%
$93-3% vs typical ant exterminators
Middle half of what 72 customers paid ($80–$119) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude20526%
Quality & results16221%
Speed & response15319%
Would recommend9512%
Communication8711%
Price & value537%
Honesty & trust334%
What customers talk about
We read 442 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He provided excellent service, very kind and helpful.”
“Reynolds’s Pest Control always does an awesome job.”
“…hicles; we haven't had a single issue with any of our vehicles being damaged due to the products used, which is very important to us.…”
“You show up on time and our bug problem is pretty much gone!”
“I would recommend them 100% all their employees are amazing & great to work with.”
“They are excellent with communication and make it easy for me to let them know where I need treatment.”
“Their pricing is affordable and their employees are so kind.”
“I think the one-time treatment option was slightly overpriced, but the deal on the recurring treatment plan (which we went with) was too good to pass up!”
“Reynolds Pest Control has demonstrated reliable, thoughtful service so far.”
People customers mention
Matt10 reviews
Dallas4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Reynolds Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Vianey2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Reynolds pest control are the best. The first time I called I was freaking out & the person I spoke to over the phone already had all his employees out in other homes. Matt decided he would come to our home himself solve the problem & I was so grateful for that. He provided excellent service, very kind and helpful.…
Paid $200+Great priceRodent extermination
LeahLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The staff and technicians were all just wonderful. We feel so well taken care of.
Levi9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Great at communicating when service will be completed. Helpful and friendly. Quickly responds to any concerns. We canceled for a while because they did so good but quickly regretted it. Tech immediately came out and solved the spider problem. Strongly recommend!!!
Paid $80–100Great priceHornet & wasp exterminationRodent exterminationSpider extermination
Steve7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Excellent service with the attendant being very knowledgeable about wasps as they’ve been an issue here.
Paid $80–100Reasonable priceHome inspectionHornet & wasp extermination
julie10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
We love these guys, any problem we have they come right out. The customer service is amazing. They answer phone calls right away. They answer text messages right away. I would recommend them to anybody, we are very pleased with their service. We been using them for a couple years now. Since they’ve been coming, we…
Matthew7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Grant was a fantastic technician, very polite, answered all my questions, and took care of all my concerns.
Paid $100–120Reasonable priceHornet & wasp exterminationGeneral pest inspectionBug & insect extermination
Reynolds pest control are the best. The first time I called I was freaking out & the person I spoke to over the phone already had all his employees out in other homes. Matt decided he would come to our home himself solve the problem & I was so grateful for that. He provided excellent service, very kind and helpful. He even got us into a low monthly payment plan. On the second visit to our home it was a different employee & I found out that day that Matt who came out to our home the 1st time was actually the owner of the business. I was so impressed & more appreciative of this small business. I would recommend them 100% all their employees are amazing & great to work with. The owner went above & beyond to make us happy & resolve our rodent problem.
Thank you Reynolds Pest Control
Price assessment: Great price
Price: $200+
Services: Rodent extermination
Pest type: Rodents
Ruth Ann Daines15 reviewsiTotal number of Google reviews Ruth has written across all businesses on Google Maps, not just this one.
This is a great company. They are excellent with communication and make it easy for me to let them know where I need treatment. Very professional. Love working with them.
Grant Tippets7 reviewsiTotal number of Google reviews Grant has written across all businesses on Google Maps, not just this one.
Great place to get pest control. The owners take the time to listen and they are dedicated to taking care of problems in a way that not a lot of companies do.
If you are looking for a pest service that cares, Go Reynolds.
Response from the owner · a week ago
Thank you, Grant! We appreciate your kind words and are glad to hear that our dedication and service made a positive impact. Your recommendation means a lot to us!
Leah WardLocal Guide · 12 reviewsiTotal number of Google reviews Leah has written across all businesses on Google Maps, not just this one.
These guys are great. The team knows what they’re doing and explains the whole process really well. Highly recommend
Price assessment: Great price
Services: Spider extermination, Ant extermination
Pest type: Ants, Spiders
Response from the owner · 2 weeks ago
Thank you, Kenneth! We're glad to hear you had a great experience and that our team provided clear explanations. Your recommendation means a lot to us!
Vickie Kuhni2 reviewsiTotal number of Google reviews Vickie has written across all businesses on Google Maps, not just this one.
I just had my house sprayed and I have used Reynolds for years but then my husband wanted to try to do it himself but ended up deciding to leave it to the experts which is Reynolds pest control. Thanks
Price assessment: Great price
Services: General pest inspection
Response from the owner · 2 months ago
Thank you, Marie! We're glad to hear you trusted us to handle your pest control needs. It's great that your husband recognized the value of letting the experts take care of it. We appreciate your loyalty over the years!
Ron Tressler4 reviewsiTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
