Pest control service · Pleasant Grove, UT · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%99+7Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 60 ant exterminatorsiPosition by Experts Score among all companies we track in this category. · better than 86%
5.0★★★★★206 Google reviews · 3 photos
97%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Reynolds Pest Control five stars based on 206 reviews, noting that the owner responds to 82 percent of feedback. Customers frequently cite punctuality, clear communication regarding arrival times, and thorough inspections of baiting stations as key service elements. The company handles a variety of pests, including wasps, mice, and voles, with technicians described as professional and accommodating. Recurring themes include flexible scheduling, proactive problem identification, and consistent results that keep homes pest-free over time. No common criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 206 reviews (97% five-star).
Reviews on this page: 206 Google reviews (158 with written comments, 2 with photos).
Owner responses: the business replied to 82% of reviews.
Most recent review: September 5, 2026.
Service: Ant Exterminator serving Pleasant Grove, Utah.
Data from Google, last updated October 26, 2026.
Score profile vs other ant exterminators
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.
Reynolds Pest ControlAnt Exterminators median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reynolds Pest Control: 97/100 on this factor. Category median: 95.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Reynolds Pest Control: 99/100 on this factor. Category median: 94.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Reynolds Pest Control: 100/100 on this factor. Category median: 97.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Reynolds Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Reynolds Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Reynolds Pest Control: 99/100 on this factor. Category median: 100.A
99
Bar = this company · dark tick = category median.
Star ratings
206 Google reviews we collected
5.0of 5
5 stars19997%
4 stars73%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 158 written reviews
99%praise
Praise27699%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8430%
Quality & results5520%
Speed & response5219%
Communication3814%
Would recommend2810%
Price & value166%
Honesty & trust52%
What customers talk about
We read 158 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great company to work with Dallas was very professional .”
“Reynolds guys are fantastic always on time and communication is great letting us know there on there way and do an outstanding job.”
“We have had such a quick response and a wonderful experience with their expertise in getting rid of all unwanted pests!”
“The representative was personable and listened unhurriedly to our concerns.”
“We haven’t had any issues since they’ve come and we recommend them to anyone.”
“Cant recommend them enough!”
“Their friendly service and affordable pricing really stood out to me.”
“Let's be real, I'm terrified of bugs and spiders and such and knowing I can trust them as industry experts helps keep my mind at ease.”
People customers mention
Dallas3 reviews
Matt3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Reynolds Pest Control for 8 kinds of job. Pick one to see what they paid and said.
StevenLocal Guide · 36 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Great company to work with Dallas was very professional . I was with another company before they also was a great company.
Reynolds pest control bought there business. I'm glad I found this company. Highly recommend!
.
Ant exterminationSpider extermination+ Professionalism
Matt9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Reynolds guys are fantastic always on time and communication is great letting us know there on there way and do an outstanding job.
Susan4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
We have used Reynolds Pest Control for the past few years. They have been exceptional to work with. All of their technicians have been very kind and professional and they have always been able to clear up any issues we’ve had!
Thank you for being amazing!
Jennie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
My service by Reynolds Pest Control is absolutely stellar. I appreciate their communication regarding expected arrival time, their customer service is excellent, and my home and yard are always pest free! Thank you for providing such consistent high quality service!
Ken8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★
Thorough service, Friendly personnel, never an issue to call for re-serve but never needed.
NateLocal Guide · 38 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Nice work getting rids of the wasps! And thanks for being easy to work with, and good communication
Great company to work with Dallas was very professional . I was with another company before they also was a great company.
Reynolds pest control bought there business. I'm glad I found this company. Highly recommend!
.
Positive: Professionalism
Services: Ant extermination, Spider extermination
Response from the owner · a year ago
Thank you, Steven! We're so glad to hear that you had a positive experience with Dallas and appreciate your recommendation. Welcome to the team!
Matt Lamb9 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Reynolds guys are fantastic always on time and communication is great letting us know there on there way and do an outstanding job.
Response from the owner · 2 months ago
Thank you, Matt! We appreciate your kind words and are glad to hear that you had a great experience with our team. Your feedback about our communication and service means a lot to us.
Margaret Olderog8 reviewsiTotal number of Google reviews Margaret has written across all businesses on Google Maps, not just this one.
We have used Reynolds Pest Control for the past few years. They have been exceptional to work with. All of their technicians have been very kind and professional and they have always been able to clear up any issues we’ve had!
Thank you for being amazing!
Response from the owner · 2 years ago
Thank you for your continued support, Susan! We truly appreciate your kind words and are delighted to have been able to assist you with your pest control needs.
Jennie Hare4 reviewsiTotal number of Google reviews Jennie has written across all businesses on Google Maps, not just this one.
My service by Reynolds Pest Control is absolutely stellar. I appreciate their communication regarding expected arrival time, their customer service is excellent, and my home and yard are always pest free! Thank you for providing such consistent high quality service!
Response from the owner · 4 months ago
Thank you, Jennie! We're so glad to hear that you had a stellar experience with Reynolds Pest Control and appreciated our communication and customer service. Your satisfaction means a lot to us!
Ken Hammond8 reviewsiTotal number of Google reviews Ken has written across all businesses on Google Maps, not just this one.
Reynolds are very thorough & take their time checking all baiting stations etc
They are clean & cover their shoes upon entering the house. Most importantly they helped us get rid of our voles which can be difficult to exterminate
Response from the owner · 7 months ago
Thank you, Scott! We appreciate your kind words about our thoroughness and attention to detail. It's great to hear that we were able to help with the voles. Your satisfaction means a lot to us!
Val Varella6 reviewsiTotal number of Google reviews Val has written across all businesses on Google Maps, not just this one.
