Tax preparation service · Placentia, CA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%50+3.5Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#46 of 123 tax preparation servicesiPosition by Experts Score among all companies we track in this category. · better than 63%
5.0★★★★★168 Google reviews · 22 photos
98%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
RG Services | Bookkeeping & Tax Preparation at a glance
Customers consistently praise the firm for its affordable pricing, quick turnaround, and clear communication regarding tax paperwork. Reviewers highlight the staff's patience and ability to simplify complex processes for both first-time and returning clients. The sole criticism involves a dispute over an amendment request, where a long-term client felt the service provider was unprofessional and unwilling to redo work.
Google rating: 5.0 out of 5 from 168 reviews (98% five-star).
Reviews on this page: 168 Google reviews (141 with written comments).
Owner responses: the business replied to 20% of reviews.
Most recent review: October 16, 2026.
Service: Tax Preparation Service serving Placentia, California.
Data from Google, last updated October 27, 2026.
Score profile vs other tax preparation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyTax Preparation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.RG Services | Bookkeeping & Tax Preparation: 96/100 on this factor. Category median: 91.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.RG Services | Bookkeeping & Tax Preparation: 94/100 on this factor. Category median: 88.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.RG Services | Bookkeeping & Tax Preparation: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.RG Services | Bookkeeping & Tax Preparation: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.RG Services | Bookkeeping & Tax Preparation: 50/100 on this factor. Category median: 58.C
50
Bar = this company · dark tick = category median.
Star ratings
168 Google reviews we collected
5.0of 5
5 stars16598%
4 stars21%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 141 written reviews
100%praise
Praise237100%
Complaints10%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2779%
Reasonable721%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7431%
Would recommend5021%
Quality & results4318%
Communication2912%
Speed & response229%
Honesty & trust115%
Price & value94%
What customers talk about
We read 141 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They're very kind, it's an excellent place, and well, they're waiting for you here.”
“It's a place I highly recommend because Rocio and her team are professional, responsible, and honest, and they offer a variety of services.”
“Great service, so thankful to have Rubi doing my taxes.”
“And she gave me the run down what need and explained really well.”
“Quick and fast service absolutely amazing shout out to Mariam she’s very kind and easy going 10/10 will be coming again”
“So easy and honestly, she’s those ppl that really care to help and figure way to help you.”
“The price was reasonable, but best of all, she helped me with extra information on how to fill out my tax forms so that at the end of the year I'd rec…”
People customers mention
Rocio19 reviews
Sandra9 reviews
David6 reviews
Ruby4 reviews
Miriam3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired RG Services | Bookkeeping & Tax Preparation for 1 kind of job. Pick one to see what they paid and said.
Mario6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great service, so thankful to have Rubi doing my taxes. It was last minute, literally the last day to do taxes. And she gave me the run down what need and explained really well. And I got done without seeing her. We Docusign the paper work, while communicating by text and call. So easy and honestly, she’s those ppl…
Great price
Never1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Excelente servicio y precios al alcance del bolsillo. Estoy muy contenta de que el equipo de RG Tax Preparation, me ayude con mis taxes desde hace dos años. Esta es el tercer año consecutivo que voy con RG. Excelente servicio!!! Muchas Gracias.
Rosita
Great priceService not listed
Vicente1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
OK, quiero comentar que Rosio ha hecho muy pero muy buen trabajo en relación a mis taxes, creo que pueden confiar en ella que en vez de ese artículo de venir aquí a hacer los taxes, creo que no se van a arrepentir muy amables, excelente lugar y pues bueno aquí los están esperando gracias. Salud
Miriam3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
The most helpful team and very affordable pricing! They truly care about what they do & you can tell. Definitely recommend.
Great priceAccounting services
Xochilt1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Es un lugar cual yo recomiendo por ser Rocio y su equipo profesional responsable, honesto y que cuentan con varios servicios gracias rgservices por todos los trámites hecho con gran profesionalismo son los mejores
Blanca3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Exelente servicio cada año hacemos nuestros impuestos aqui con ellos el trato es muy amable y cordial apesar de que la temporada de impuestos es un poco abrumadora RG SERVICES 100% recomendado 👌
Great service, so thankful to have Rubi doing my taxes. It was last minute, literally the last day to do taxes. And she gave me the run down what need and explained really well. And I got done without seeing her. We Docusign the paper work, while communicating by text and call. So easy and honestly, she’s those ppl that really care to help and figure way to help you. Very thankful…
Thank you Rubi hopefully you read this.
Price assessment: Great price
Never Stop Learning- Nunca Pares de Aprender1 reviewiTotal number of Google reviews Never has written across all businesses on Google Maps, not just this one.
Excelente servicio y precios al alcance del bolsillo. Estoy muy contenta de que el equipo de RG Tax Preparation, me ayude con mis taxes desde hace dos años. Esta es el tercer año consecutivo que voy con RG. Excelente servicio!!! Muchas Gracias.
Rosita
Price assessment: Great price
Services: Service not listed
Response from the owner · a week ago
Muchas gracias por su linda opinion y aqui seguiremos para los servicios que necesite.
Vicente Bermudez1 reviewiTotal number of Google reviews Vicente has written across all businesses on Google Maps, not just this one.
OK, quiero comentar que Rosio ha hecho muy pero muy buen trabajo en relación a mis taxes, creo que pueden confiar en ella que en vez de ese artículo de venir aquí a hacer los taxes, creo que no se van a arrepentir muy amables, excelente lugar y pues bueno aquí los están esperando gracias. Salud
Response from the owner · 2 weeks ago
Muchas gracias Vicente por su confianza y palabras un placer de proveer un servicio de acuerdo a sus necesidades, feliz dia
Lorena Valdez2 reviewsiTotal number of Google reviews Lorena has written across all businesses on Google Maps, not just this one.
Es un lugar cual yo recomiendo por ser Rocio y su equipo profesional responsable, honesto y que cuentan con varios servicios gracias rgservices por todos los trámites hecho con gran profesionalismo son los mejores
Response from the owner · 5 months ago
Gracias a usted por su confianza y fidelidad de venir a RG
Steph Mio1 reviewiTotal number of Google reviews Steph has written across all businesses on Google Maps, not just this one.
Exelente servicio cada año hacemos nuestros impuestos aqui con ellos el trato es muy amable y cordial apesar de que la temporada de impuestos es un poco abrumadora RG SERVICES 100% recomendado 👌
Price assessment: Reasonable price
Adriana Lopez1 reviewiTotal number of Google reviews Adriana has written across all businesses on Google Maps, not just this one.
