Experts Reviews · Company report
RI Hardwood Floors logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty98−0.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

RI Hardwood Floors

Issaquah, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 34 floor refinishing services · 5.0★ from 47 Google reviews

Report card

Percentile vs other floor refinishing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.RI Hardwood Floors is better than 99% of floor refinishing services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.RI Hardwood Floors is better than 98% of floor refinishing services.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.RI Hardwood Floors is better than 98% of floor refinishing services.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.RI Hardwood Floors is better than 100% of floor refinishing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.RI Hardwood Floors is better than 100% of floor refinishing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.RI Hardwood Floors is better than —% of floor refinishing services.–
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Reviews for your job

Customers hired RI Hardwood Floors for 4 kinds of job.

RI Hardwood Floors for repair flooring

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “Repair flooring”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 11

All 19 Google reviews tagged “Repair flooring”

Bill4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

RI Hardwood Floors has completed 2 hardwood floor projects for us. I would hire Rus again because of his hard work, attention to detail and great value. He refinished the hardwood floor with the stain color we chose, replaced a carpeted area with new hardwood and stain which matched exactly the rest. Call Rus today for a quote. You will be glad you did.

Great priceWood floor installationInstall flooringFloor refinishing
Sara4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

So happy with how our floors look. We had our existing floors refinished and new hardwood placed in two rooms. The transition is seamless and the floors look as if they were done at the same time. The first two photos are before the refinishing process. Highly recommend choosing Ruslan to do your hardwood.

Customer photo from Sara's reviewCustomer photo from Sara's review
Install flooringRepair flooring+ Responsiveness+ Quality+ Professionalism
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rus did a great job for us. He was reasonably priced. He is very knowledgeable. e had him refinish our entire downstairs, stairway and a room upstairs. The floors are older and have been rifinished before - -they were really showing years of wear from heavy use. After Rus' did his work, the floors look great.…

Epoxy floor coatingInstall flooringRepair flooring+ Responsiveness+ Punctuality+ Quality
First8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Russ is awesome, we had a small scratch that one of our crews caused in a customers home during a refrigerator move that he repaired. He was quick to respond when I reached out and was able to get to our customers house within a couple days of our call. He repaired the scratch flawlessly as if it was never there.…

Repair flooring+ Responsiveness+ Quality+ Value
RenattaLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very responsive. They went to work immediately and communicated exactly when the job would be finished. All work was completed as expected and for a reasonable price. I would be happy to work with this company again.

Repair flooring+ Punctuality+ Quality+ Professionalism
Leslie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Had wood floors installed and laced in with old flooring and then refinished. They are beautiful. RI did a great job. Very hard worker. Very reasonable prices. A rare find these days.

Install flooringRepair flooring
Alexandre3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Ruslan did an excellent job throughout the entire process. He was responsive, provided some flexibility in the schedule, and very willing to educate us about all the options. He installed new hardwood in stairs, in the living room area, and restored the old hardwood in the kitchen. The result is flawless. He did an…

Install flooringRepair flooring+ Responsiveness+ Professionalism
Reid4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Russ is extremely talented, professional, responsive and a pleasure to work with. We had a patch repair completed in our home and the entire first floor refinished. Russ was able to match the stain and patch the area perfectly as if there was never a void. Great communication throughout the process and very…

Install flooringRepair flooring+ Professionalism
Aaron2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great work restoring my floor, will use again! Thank you!

Repair flooring+ Quality+ Professionalism
Darryn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

He did a wonderful job and made time to get my floor done quickly. I had some water damage and he made it like new.

Customer photo from Darryn's review
Repair flooring+ Responsiveness+ Punctuality+ Quality
Sarah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great quality work and very responsive pre and post completion

Install flooringRepair flooring+ Responsiveness+ Punctuality+ Quality
Wendy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Ruslan is so great. We asked him to remove the carpet and refinished the hardwood floor for us. We left our keys with him then we headed out for vacation. During this time he sent us the photos regarding the sections of the floors need to be replaced. Once we listened to his recommendations, he did the repair and…

Install flooringRepair flooring
Dan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We had two rooms to install hardwood flooring in and needed to match up with existing, same style flooring next to these rooms. When the work was finished, it matched up perfectly with the existing flooring and you couldn't even tell where the old wood and the new wood came together. Rus is very professional and…

Install flooringRepair flooring+ Responsiveness+ Punctuality+ Quality
Jack1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rus restored our hardwood floors. He is knowledgeable and a hard worker. The floors turned out beautiful. We are very happy and would recommend him to anyone who cares about quality work at a reasonable price.

Repair flooring+ Responsiveness+ Quality+ Professionalism
Cheryl4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Russ has completed two jobs for us. The first was refinishing of our kitchen floors. The second job was the installation of a living room maple floor. Russ knows his wood floors. He comes to work with a pleasant attitude, an eye for detail and will adjust or change something if needed ie. a floor board that…

Install flooringRepair flooring+ Responsiveness+ Punctuality+ Quality
boxed2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Install flooringRepair flooring+ Responsiveness+ Quality+ Professionalism
Chris5 years ago★★★★★

Rating only, no written review.

Repair flooring+ Punctuality+ Professionalism
Naomi9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Repair flooring+ Responsiveness+ Punctuality+ Quality
Sergio6 years ago★★★★★

Rating only, no written review.

Install flooringRepair flooring+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 50%Overpriced 0%Not sure 0%

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