Analyzing 6,634,1386.6M ReviewsFor 18,56018.6K Experts
Customers frequently praise the shop for fast turnaround times, same-day service, and reasonable pricing, often noting that staff are friendly and helpful when coordinating with insurance. Recurring themes include quick appointment scheduling and professional communication throughout the repair process. However, some low-star reviews report issues with workmanship quality, such as air leaks or improper installation, along with complaints about lost personal items and unresolved warranty concerns.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
131 Google reviews we collected
Phrases our text analysis found in 104 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 104 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Locally owned with same day service and quick turnaround.”
“Their communication was excellent, the service was quick, and the workmanship exceeded my expectations.”
“Rich and his professional team, did me right, today.”
“Had to replace my entire windshield, pricing was very reasonable for my car and they even waived the debit fee for me when I had issues getting Zelle to work!”
“If you need auto glass repair or replacement, I highly recommend Rich’s Auto Glass.”
“He was honest enough to tell me the truth without charge.”
“The technician quickly fixed my daughter’s rearview mirror and clearly explained the issue.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Rich's Auto Glass for 6 kinds of job. Pick one to see what they paid and said.
Locally owned with same day service and quick turnaround. Very helpful and friendly staff!
Rich and his professional team, did me right, today. I went in for an electronic window gone bad. His diagnostic came back stating it was NOT a motor problem but an electronic switch part that only the dealer can fix. He was honest enough to tell me the truth without charge. Now, that is hard to find in car business. Great job! Rich.
⭐⭐⭐⭐⭐ Rich’s Auto Glass is a true Bakersfield staple! They’ve been serving the community for over 25 years, and it shows in the quality of their work and the way they treat their customers. The team is professional, honest, and gets the job done right the first time. Their communication was excellent, the service…
Amazing customer service, got me in same day! Will be coming back for all my glass needs 🙏🏻
Rich and his team were amazing from the moment I called to the time I picked up my car and walked out the door. Excellent customer service and very accommodating I was able to bring in my car and get it fixed faster than I expected. . I had an exceptional experience overall and greatly recommend them to everyone.…
Called about a driver side roll up windows. Very courteous on the phone. Made a fast appointment. Got us in and out in no time at all! Very professional staff. Even came out and had a good friendly conversation after the window replacement. I will recommend this company to everyone!
| Job | Reviews | Category typical |
|---|---|---|
| Auto windshield repair | 22 | — |
| Auto windshield replacement | 5 | — |
| Auto side view mirror repair | 3 | — |
| Auto side window replacement | 3 | — |
| Auto power window repair | 2 | — |
| Installation | 2 | — |
4.7 ★★★★★ 131 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great service! I really recommend it
Thank you for shopping local family owned business
Excelentes trabajo en verdad lo recomiendo
Thank you!
Locally owned with same day service and quick turnaround. Very helpful and friendly staff!
Thank you so much! We appreciate your support and are glad we could provide quick, friendly service.
Rich and his professional team, did me right, today. I went in for an electronic window gone bad. His diagnostic came back stating it was NOT a motor problem but an electronic switch part that only the dealer can fix. He was honest enough to tell me the truth without charge. Now, that is hard to find in car business. Great job! Rich.
Thank you for your kind review! We're glad we were able to honestly diagnose the issue and point you in the right direction. We truly appreciate your trust and look forward to helping you again in the future!
⭐⭐⭐⭐⭐ Rich’s Auto Glass is a true Bakersfield staple! They’ve been serving the community for over 25 years, and it shows in the quality of their work and the way they treat their customers. The team is professional, honest, and gets the job done right the first time. Their communication was excellent, the service was quick, and the workmanship exceeded my expectations. It’s refreshing to support a local business that has built its reputation through years of dependable service. If you need auto glass repair or replacement, I highly recommend Rich’s Auto Glass. Five stars all the way!
Thank you so much for your thoughtful review and support! We truly appreciate your kind words and are grateful for the opportunity to serve our Bakersfield community. We look forward to helping you again whenever you need us!
Always a great experience! Fast and they do great work!
Thank you for shopping local!
Amazing customer service, got me in same day! Will be coming back for all my glass needs 🙏🏻
Glad we could be of service. Thank you for shopping local!
Rich and his team were amazing from the moment I called to the time I picked up my car and walked out the door. Excellent customer service and very accommodating I was able to bring in my car and get it fixed faster than I expected. . I had an exceptional experience overall and greatly recommend them to everyone. I will definitely always use his services.
Thank you for your kind words. We are so glad you enjoyed your experience with us!
Called about a driver side roll up windows. Very courteous on the phone. Made a fast appointment. Got us in and out in no time at all! Very professional staff. Even came out and had a good friendly conversation after the window replacement. I will recommend this company to everyone!
Thank you for shopping local!
Rich’s Auto Glass has always been known as a reputable local glass shop. In a world dominated by big brand names, I strongly appreciate choosing local mom-and-pop businesses. They know what they’re doing, do it well, and you can tell their experience and care show in the work.
Thank you so much for shopping local! We appreciate your business.
Analyzing 6,634,1386.6M ReviewsFor 18,56018.6K Experts
