Experts Reviews · Company report
Richards Rooter and Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%98+25.6Value 15%91+13.8Craft & service penalty99−0.1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Richards Rooter and Plumbing

Los Angeles, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 56 gas contractors · 5.0★ from 156 Google reviews

Report card

Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Richards Rooter and Plumbing is better than 100% of gas contractors.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Richards Rooter and Plumbing is better than 98% of gas contractors.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Richards Rooter and Plumbing is better than 99% of gas contractors.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Richards Rooter and Plumbing is better than 91% of gas contractors.A
91
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Richards Rooter and Plumbing is better than 100% of gas contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Richards Rooter and Plumbing is better than —% of gas contractors.–
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Reviews for your job

Customers hired Richards Rooter and Plumbing for 8 kinds of job.

Richards Rooter and Plumbing for drain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$57–$429
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#19 / 43
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “Drain cleaning”

Lindsey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Highly recommend Richard! He was very kind and resolved our smelly drain so quickly. He knew immediately the source and how to fix it. 10/10

Great priceDrain cleaningSewer cleaning
Lawrence2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Richard responded quickly to my call for help to fix a clogged pipe. He found a clever solution to get to the clog even though there was no clean out access. He also installed a new toilet flapper I had purchased for no extra charge.

Toilet repairDrain cleaning
Maral3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I called Richard when I had a clogged drain in my kitchen sink. He was able to come the following morning to my great relief. From start to finish, Richard was punctual, courteous, and professional. The P-Trap had to be replaced as it was corroded. The quality of his work was very good, and the price he quoted was…

Reasonable priceDrain cleaningPlumbing pipe repair
AS2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I called Richard on Friday and was able to get help on Saturday morning. I had a clogged shower drain and he fixed it quickly. He is knowledgeable and won’t upsell, thank you for the help!

Paid $200–400Reasonable priceDrain cleaning
Irene12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Best plumber ever! He came in a short notice and fixed our sink along with other plumbing issues we were having. If you want a trusted reliable plumber in Los Angeles, he’s your guy.

Great priceShower installationDrain cleaningShower repair
Milo8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Richard was super helpful in clearing our blocked drain. Super communicative and polite, he offered tips to prevent further issues in future. Would definitely recommend!

Paid $200–300Reasonable priceDrain cleaning
Ivan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I had a clogged pipe in my bathroom and he responded right away, even though he was busy. He showed up exactly when he said he would and fixed the issue quickly. I also asked him to take care of a couple things in my shower, and he handled those immediately. Great service — I’ll definitely call him again!

Paid $200–300Reasonable priceDrain cleaning
Chris8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Fast, fair, honest service is so rare these days but that’s exactly what I got from Richards Rooter. It’s the one call you need to make.

Paid $200–300Reasonable priceDrain cleaning
Rui2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Had an emergency draining issue on Wednesday afternoon. Richard has been super helpful in solving this fire drill for me and move his schedule around to make the appointment so I don’t need to wait overnight. Definitely recommend this business to who needs services.

Reasonable priceToilet repairDrain cleaning
sion6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Richard was spectacular! Helped us deal with a tricky pipe blockage, and I couldn't have asked for a better plumber 👍🏻

Paid $400–500Great priceDrain cleaning
Carole7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Richard responded to my call for my clogged drain within 18 hrs and cleared the drain in no time! He is very knowledgeable about his craft, professional and reasonably priced! I won’t hesitate to share his number with family and friends!

Paid $200–300Reasonable priceDrain cleaning
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very flexible and quick service fixed our pipes within 24 hours of requesting an appointment.

Reasonable priceDrain cleaningShower repair
Alex2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fast service, great experience. Highly recommend.

Reasonable priceDrain cleaning
MariaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Drain cleaning
Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Paid $300–400Reasonable priceDrain cleaning

Price

$317-13% vs typical gas contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 81%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning15$57–$429
Toilet repair9$135–$554
Plumbing pipe repair7$251–$1.4k
Faucet repair5$216–$655
Plumbing leak repair3$251–$956
Shower repair2$114–$478
Repair water fixtures2—
Water heater repair2$114–$667

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