Analyzing 10,206,93810.2M ReviewsFor 28,88728.9K Experts

Experts Reviews · Company report
Richards Rooter and Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%98+25.6Value 15%91+13.8Craft & service penalty99−0.1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Richards Rooter and Plumbing

Los Angeles, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 56 gas contractors · 5.0★ from 156 Google reviews

📞 Call (310) 853-5200Request a call backWebsite ↗

Report card

Percentile vs other gas contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Richards Rooter and Plumbing is better than 100% of gas contractors.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Richards Rooter and Plumbing is better than 98% of gas contractors.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Richards Rooter and Plumbing is better than 99% of gas contractors.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Richards Rooter and Plumbing is better than 91% of gas contractors.A
91
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Richards Rooter and Plumbing is better than 100% of gas contractors.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Richards Rooter and Plumbing is better than —% of gas contractors.–
—

Reviews for your job

Customers hired Richards Rooter and Plumbing for 8 kinds of job.

Richards Rooter and Plumbing for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$135–$554
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#27 / 46
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Toilet repair”

Evie12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I asked chat GBT “who is the best plumber?” and it gave me Richard’s info! And it was right! Richard was amazing at diagnosing the issues I had, showed me the exact problems, had the new parts I needed and then fixed everything perfectly. I’m so relieved and happy with his work! He’s a nice guy, fast worker, and reliable. I highly recommend!

Toilet repair
Lawrence2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Richard responded quickly to my call for help to fix a clogged pipe. He found a clever solution to get to the clog even though there was no clean out access. He also installed a new toilet flapper I had purchased for no extra charge.

Toilet repairDrain cleaning
Luc1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Fantastic service and quick to respond! Would recommend to anyone in the area and will be looking forward to using her services again!

Reasonable priceToilet repair
Or2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Richard was respectful and got the job done. I would recommend Richard to anyone that has plumbing issues.

Toilet repair
Will3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Easy to work with. Great communication. Showed up on time. Did great work. Would recommend.

Toilet repair
AlecLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I had a clogged toilet that just wouldn’t drain. After trying everything on my own, I came to terms that a professional was needed. Richard was able to provide same-day service. He not only was able to fix our problem, but helped educate me on how to prevent/fix any future issues! Great service and an even better person!

Paid $200–300Reasonable priceToilet repair
Rui2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Had an emergency draining issue on Wednesday afternoon. Richard has been super helpful in solving this fire drill for me and move his schedule around to make the appointment so I don’t need to wait overnight. Definitely recommend this business to who needs services.

Reasonable priceToilet repairDrain cleaning
Chris4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The very definition an honest plumber. Friendly, efficient, and worked VERY quickly. He was super easy to get a hold of and addressed everything immediately. His pricing was incredibly reasonable as well. 10/10!

Paid $300–400Reasonable priceToilet repairFaucet repair
Elana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Richard was able to fit me in that morning and solve the plumbing issue so I didn’t have to buy a new toilet! Thank you, Richard!

Plumbing pipe repairToilet repair+ Responsiveness+ Punctuality+ Professionalism

Price

$317-13% vs typical gas contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 81%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning15$57–$429
Toilet repair9$135–$554
Plumbing pipe repair7$251–$1.4k
Faucet repair5$216–$655
Plumbing leak repair3$251–$956
Shower repair2$114–$478
Repair water fixtures2—
Water heater repair2$114–$667

Compare with

DX Plumbing and Hydro Jetting Inc? logoDX Plumbing and Hydro Jetting Inc?Experts Score 99Los Angeles · 4.98★24/7 Rooter Service logo24/7 Rooter ServiceExperts Score 99Los Angeles · 4.99★Pacific Plumbing Team logoPacific Plumbing TeamExperts Score 95Los Angeles · 4.94★