iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%95+60.4Reliability 28%96+27.1Replies to reviews 8%64+5.3Experts Score= 93Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 47 custom artistsiPosition by Experts Score among all companies we track in this category. · better than 63%
5.0★★★★★350 Google reviews · 23 photos
97%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite the gallery's diverse art collection, welcoming atmosphere, and successful hosting of events like poetry slams and corporate functions. Recurring themes include the owner's approachable demeanor, the availability of creative classes such as figure drawing and graffiti, and the venue's strong community focus. One lower-rated review noted a negative experience with the graffiti tour, describing it as tacky, which contrasts with the overwhelmingly positive feedback regarding the space's curation and event coordination.
Google rating: 5.0 out of 5 from 350 reviews (97% five-star).
Reviews on this page: 353 Google reviews (280 with written comments, 55 with photos).
Owner responses: the business replied to 42% of reviews.
Most recent review: September 27, 2026.
Service: Custom Artist serving Austin, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other custom artists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
RichesArt GalleryCustom Artists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.RichesArt Gallery: 95/100 on this factor. Category median: 92.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.RichesArt Gallery: 96/100 on this factor. Category median: 92.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.RichesArt Gallery: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.RichesArt Gallery: 64/100 on this factor. Category median: 44.B
64
Bar = this company · dark tick = category median.
Star ratings
353 Google reviews we collected
5.0of 5
5 stars34297%
4 stars82%
3 stars21%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 280 written reviews
97%praise
Praise12097%
Complaints43%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend4335%
Staff & attitude4133%
Quality & results1714%
Communication76%
Honesty & trust76%
Price & value54%
Speed & response43%
What customers talk about
We read 280 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I’d definitely recommend this spot for events in Austin.”
“However, there were several aspects of the graffiti experience that I would not recommend.”
“The gallery is gorgeous and being surrounded by professional art while you learn how to be inspiring and how to open up with your art, spoken word or music.”
“Rich did a great job of getting everything setup for my guests.”
“The artwork covering the venue is absolutely gorgeous, and Rich himself was so easy to work with.”
“…g a lot of the different pieces from the community and it was truly a genuinely amazing experience.…”
“The art is reasonably priced and varying in style and aesthetic.”
“Rich did an incredible job giving us the quick fundamentals to be able to successfully create our own abstract art.”
People customers mention
Richard6 reviews
Slam5 reviews
Black4 reviews
Sketch4 reviews
Jazz4 reviews
Alina3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
ThomasLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Riches art gallery is a true gem 💎 in austin. It is the only black owned art studio bringing artist from different backgrounds together under one passion, ART 🖼️ thank you Rich!
Frontline1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had by book launch party at Riches Art Gallery last week. The venue was the perfect spot for the vibe I was looking for. Rich did a great job of getting everything setup for my guests. The gallery also had a photographer and videographer that I could use to capture the moments. If you are looking for something…
Peace_Love_InfiniteLocal Guide · 90 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Poetry Slam last Tuesday of the month. Just WOW!! The talent, the words, the vibe. What an amazing experience. I will be back and who knows, maybe I’ll be up on that stage one day. 🙌💗
Cori4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
We held my birthday party at Rich’s Art Gallery in Austin, and it was awesome. We had around 70 people, a DJ, and a bartender, and the space flowed perfectly. The artwork covering the venue is absolutely gorgeous, and Rich himself was so easy to work with. They kept the vintage shop open during the event, which…
NicolasLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Was initially not sure what to think after I booked with Plec. What a pleasant surprise!
Super easy to rent and staff was incredible
Lindsay1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
We held a work team event at the gallery and it was exactly what we were hoping it would be... inspiring, relaxing, fun, and great vibes. Richard is an incredible teacher and lead us through a project where we each created something beautiful and unique. I would highly recommend it for a group activity, especially…
Riches art gallery is a true gem 💎 in austin. It is the only black owned art studio bringing artist from different backgrounds together under one passion, ART 🖼️ thank you Rich!
Art type: Paintings, Photography, Digital art, Mixed media, Other
Response from the owner · a month ago
Thank you, genuinely. That line about artists from different backgrounds coming together under one passion is exactly what we set out to build here, and it means a great deal that it's what you took away from your visit.
- Riley, RichesArt
Frontline Innovation1 reviewiTotal number of Google reviews Frontline has written across all businesses on Google Maps, not just this one.
I had by book launch party at Riches Art Gallery last week. The venue was the perfect spot for the vibe I was looking for. Rich did a great job of getting everything setup for my guests. The gallery also had a photographer and videographer that I could use to capture the moments. If you are looking for something special to host your next event, make sure you check them out.
Response from the owner · 2 months ago
Congratulations on the book launch! Events like yours are exactly why we built this space. Glad the photo and video team could capture it for you — those memories matter. Wishing you success with the book and we'd love to host the next one! - Riley, RichesArt
Peace_Love_Infinite PossibilitiesLocal Guide · 90 reviewsiTotal number of Google reviews Peace_Love_Infinite has written across all businesses on Google Maps, not just this one.
Poetry Slam last Tuesday of the month. Just WOW!! The talent, the words, the vibe. What an amazing experience. I will be back and who knows, maybe I’ll be up on that stage one day. 🙌💗
Response from the owner · 2 months ago
We'll save you a spot on that stage! The Poetry Slam crowd brings something special every last Tuesday — glad you felt it. See you next month! - Riley, RichesArt Gallery
Cori4 reviewsiTotal number of Google reviews Cori has written across all businesses on Google Maps, not just this one.
We held my birthday party at Rich’s Art Gallery in Austin, and it was awesome. We had around 70 people, a DJ, and a bartender, and the space flowed perfectly. The artwork covering the venue is absolutely gorgeous, and Rich himself was so easy to work with. They kept the vintage shop open during the event, which guests loved. Everything was smooth, welcoming, and memorable.
I’d definitely recommend this spot for events in Austin. It’s truly so unique and such a gem.
Response from the owner · 2 months ago
70 people, a DJ, and a birthday to remember — that's exactly the kind of energy we love at the gallery. So glad we could be part of your celebration, Cori. Happy birthday and come back anytime! Riley, RichesArt Gallery
The Strange OneLocal Guide · 54 reviewsiTotal number of Google reviews The has written across all businesses on Google Maps, not just this one.
Was initially not sure what to think after I booked with Plec. What a pleasant surprise!
Super easy to rent and staff was incredible
Response from the owner · 3 months ago
Love hearing that! The team works hard to make every rental seamless. Glad we exceeded expectations — that's the goal. Come back anytime! Riley, RichesArt Gallery
Lindsay Molina1 reviewiTotal number of Google reviews Lindsay has written across all businesses on Google Maps, not just this one.
We held a work team event at the gallery and it was exactly what we were hoping it would be... inspiring, relaxing, fun, and great vibes. Richard is an incredible teacher and lead us through a project where we each created something beautiful and unique. I would highly recommend it for a group activity, especially for out-of-towners like us, to get a small taste of Austin.
Response from the owner · 4 months ago
Thank you, Lindsay! We love hosting team events — there's something special about watching a group that came in as coworkers leave as artists. Glad Rich could make it a memorable Austin experience for your team. You're welcome back anytime! - Riley, RichesArt Gallery
Tamica ScottLocal Guide · 43 reviewsiTotal number of Google reviews Tamica has written across all businesses on Google Maps, not just this one.
Thank you, Tamica! We love being a space where art and live performances come together. Hope to see you back soon for our next event! Riley, RichesArt Gallery
Justin ParkerLocal Guide · 159 reviewsiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Man a time was truly had here, I went to an event where they were showcasing a lot of the different pieces from the community and it was truly a genuinely amazing experience.
From the local vendors and community that came out to support this event to the DJs and the entire organizing team. You all did a fantastic job and really did something for the community as a whole that made this event so special. No one else in Austin is doing this for the Black community especially not like y’all are. Keep doing what you’re doing and I was truly grateful to witness.
Shoutout to Marvis for the invitation and thank you to Rich!
Response from the owner · 5 months ago
Justin, this means the world — thank you for taking the time to share this. Events like these are exactly why we do what we do. Building something real for the community, by the community. We appreciate you coming out and showing love, and we'll definitely keep it going. -Riley, RichesArt
Jasmene PorterLocal Guide · 14 reviewsiTotal number of Google reviews Jasmene has written across all businesses on Google Maps, not just this one.
Jasmene, thank you! Glad your first Poetry Slam with us was special — the energy in the room was something else. We're building more nights like that. Hope to see you at the next one!
— Riley, RichesArt Gallery
