Richie's Tires & Automotive Car Care Center logo

Richie's Tires & Automotive Car Care Center

Tire shop · Lovejoy, GA · reviewed since 2012

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%52+33Reliability 28%26+7.3Replies to reviews 8%47+3.9Experts Score= 44Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.44SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#75 of 76 tire repair shopsPosition by Experts Score among all companies we track in this category. · better than 1%
4.5 ★★★★★ 67 Google reviews · 10 photos
79%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
15%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
30%reviews answered by the owner
Feb 2026latest review

Richie's Tires & Automotive Car Care Center at a glance

Customers frequently cite affordable pricing, professional staff, and efficient service for tire and engine repairs. Recurring themes include helpful communication and honest workmanship. However, several low-star reviews describe unresolved mechanical issues after repairs, unexpected charges exceeding original quotes, and incorrect parts provided without receipts. These negative experiences contrast with the majority of positive feedback regarding the shop's reliability and customer care.

  • Google rating: 4.5 out of 5 from 67 reviews (79% five-star).
  • Reviews on this page: 67 Google reviews (44 with written comments).
  • Owner responses: the business replied to 30% of reviews.
  • Most recent review: February 19, 2026.
  • Service: Tire Repair Shop serving Lovejoy, Georgia.

Data from Google, last updated November 2, 2026.

Score profile vs other tire repair shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction52Reliability26Craft & service–Value–Momentum100Replies to reviews47Satisfaction: 52 (median 82)Reliability: 26 (median 78)Momentum: 100 (median 100)Replies to reviews: 47 (median 50)
This companyTire Repair Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Richie's Tires & Automotive Car Care Center: 52/100 on this factor. Category median: 82.C
52
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Richie's Tires & Automotive Car Care Center: 26/100 on this factor. Category median: 78.D
26
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Richie's Tires & Automotive Car Care Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Richie's Tires & Automotive Car Care Center: 47/100 on this factor. Category median: 50.C
47

Bar = this company · dark tick = category median.

Star ratings

67 Google reviews we collected

  • 5 stars5379%
  • 4 stars57%
  • 3 stars11%
  • 2 stars34%
  • 1 star57%

Praise vs complaints

Phrases our text analysis found in 44 written reviews

  • Praise5690%
  • Complaints610%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1524%
  • Price & value1321%
  • Quality & results1219%
  • Honesty & trust1118%
  • Would recommend610%
  • Communication35%
  • Speed & response23%

What customers talk about

We read 44 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Nice Mechanic he will do his work on affordable prizes .”
  • “Very professional reasonable prices good customer service”
    “PS: Just read the response from Richie's Tire and the two(2) quote excellent reviews.”
  • “They did good work on my car from the body work and engine work.”
    “Horrible customer service and business etiquette!”
  • “Always a pleasant experience reliable,and consistent.”
    “but as time went on I seen how much he lied and took up for Shane I can tell he was in on the scam.”
  • “I will continue to take my business there and recommend them to anyone.”
  • “To be totally honest, I am not very knowledgeable about cars, but they take time to explain what car issues you may have.”
  • “Great customer service, moves fast!”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Chris7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

One of the best places I’ve had the pleasure of doing business with.Great repair time and very hardworking.Will use again.

abdulLocal Guide · 211 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Nice Mechanic he will do his work on affordable prizes .Good work keep it up !!!

PaulLocal Guide · 77 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★

I was there due to check engine light on. I went with the recommended repair... after spending $400 total and the engine light still on. BTW Richies automotive closed their business and now operates by new owner.

Hayden13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Helped connect me to someone who changed my moms tire while we were broke down on the side of the road and then he gave me a call back to make sure the guy came, truly kind and caring person thank you🙏 ☺️

Latoya3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Always a pleasant experience reliable,and consistent.I will continue to use their services as long as it exist .Thanks for providing great work all the time...

candi7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

Run guys Run. They will take your money but won’t do anything for you. Don’t go there you will be disappointed.

Photos

Customer reviews

4.5 ★★★★★ 67 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Bryan FrancisLocal Guide · 245 reviewsTotal number of Google reviews Bryan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very helpful and educated

  • Price assessment: Great price
  • Services: Transmission, Tires
Tyronicia Edwards2 reviewsTotal number of Google reviews Tyronicia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The best mechanic HANDS DOWN!!!!

Chris Lee Bovakii7 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

One of the best places I’ve had the pleasure of doing business with.Great repair time and very hardworking.Will use again.

abdul waseemLocal Guide · 211 reviewsTotal number of Google reviews abdul has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Nice Mechanic he will do his work on affordable prizes .Good work keep it up !!!

Earl Reid III1 reviewTotal number of Google reviews Earl has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very professional reasonable prices good customer service

Paul LLocal Guide · 77 reviewsTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I was there due to check engine light on. I went with the recommended repair... after spending $400 total and the engine light still on. BTW Richies automotive closed their business and now operates by new owner.

Ronnie GambleLocal Guide · 8 reviewsTotal number of Google reviews Ronnie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Awesome

Hayden Cat13 reviewsTotal number of Google reviews Hayden has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Helped connect me to someone who changed my moms tire while we were broke down on the side of the road and then he gave me a call back to make sure the guy came, truly kind and caring person thank you🙏 ☺️

Latoya Marriott3 reviewsTotal number of Google reviews Latoya has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always a pleasant experience reliable,and consistent.I will continue to use their services as long as it exist .Thanks for providing great work all the time...

Kiara Evans8 reviewsTotal number of Google reviews Kiara has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

A++ in Professionalism, Knowledge, & Service!

Richie's Tires & Automotive Car Care Center on Google Maps →

Business details

  • Address: 4289 N Expy, Hampton, GA 30228
  • Phone: (770) 227-9924
  • Service area: Lovejoy, GA