Experts Reviews · Company report
Richins Car Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Richins Car Service

Herriman, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #171Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 2,287 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Richins Car Service is better than 92% of auto repair shops.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Richins Car Service is better than 88% of auto repair shops.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Richins Car Service is better than 98% of auto repair shops.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Richins Car Service is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Richins Car Service is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Richins Car Service is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Richins Car Service for 8 kinds of job.

Richins Car Service for air & cabin filter replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.42
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Air & cabin filter replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 437
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 42 Google reviews tagged “Air & cabin filter replacement” · showing 20

KevinLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Hunter at Richins kept me updated throughout the day on what was going on with our Jeep. They got the work done quickly, and for less than quoted. I HIGHLY RECOMMEND Richins.

Great priceAir & cabin filter replacementAir conditioning
Ryan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Brought my truck to Richins looking to have a few different issues diagnosed. They had all 3 issues diagnosed the same day. Gave me in depth descriptions of each issue and different ways to go about addressing them. Pleasant and friendly to work with. Will definitely come back in the future.

Reasonable priceAir & cabin filter replacementAuto exhaust system repairSteering & suspension replacement
PhillipLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Fast, courteous and good. Walking distance from the trax station.

Reasonable priceAuto emissions testingBrakesElectrical repair
JeffLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Great service! Completed quickly and expertly. Friendly and helpful! Thanks

Great priceGeneral repairs & maintenance
LisiateLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Richins is the place I go for all my cars needs. I will be back with all my other cars! They took care of the oil and checked everything else on my daughters Chevy Trailblazer! Thank you! 🙏🏾

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceVehicle Inspection
HubbardLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Richins did an absolutely great job diagnosing my ac problem and determining it was a lack if freon. Outstanding! Saved me $$$ from a dealership quote!

Air & cabin filter replacement
Roselle7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I am very happy overall about Richins Auto fixing our car. Very honest and fixed it quick! Their price is very reasonable. Definitely, will recommend it to relatives and friends! One very satisfied customer here. ❤️

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceAuto brake repair
Lola1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Great service an I trust the staff

Great priceTransmissionElectrical repairAir & cabin filter replacement
Kathy12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

We recently had Richins Car Service work on my car in order to pass my emission test. We appreciate their work on my “older” car! It runs like brand new! And they were very professional and kind.

Air & cabin filter replacement
KelliLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I have been here with A few different cars several times I like this place because I feel they are honest and guarantee their work

Reasonable priceAir & cabin filter replacement
Joyce4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

👌 As always Richin’s did all that was asked for. They worked quickly and professionally on an urgent repair and service within 1 day. Thank you.

Reasonable priceAir & cabin filter replacementOil change
Sam14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

They were fast and reasonably priced, took my car in in the morning and had it back that night. Would recommend!

Air & cabin filter replacementGeneral repairs & maintenance
Tony5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I’ve used Richens and have know Steve, Kelly and Kent over many years. They have treated me my family and my friends like gold. I highly recommend them!

TransmissionElectrical repairHeating system repair
DebraLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I have been taking my car to Richins for several years! They are honest, fairly priced, and efficient! I would highly recommend their services!

Air & cabin filter replacementGeneral repairs & maintenanceOil change
Jinny7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

GOOD SERVICE. VERY FRIENDLY. HONEST & THOROUGH IN WHAT THEY TELL ME & WHAT THEY DO. I WOULD RECOMMEND THEM FOR ALL YOUR CAR'S SERVICE NEEDS.

Air & cabin filter replacementAuto maintenanceAuto engine diagnostic+ Quality+ Professionalism
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have been going to Richins for the last 15 years. Have always received great service on my vehicles. Kelly, Kent and the rest of the team are very honest and trustworthy.

Air & cabin filter replacementAir conditioningExhaust
Beth4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Richin's is always honest and fairly priced. These guys have earned my business by being upfront and reasonable. They are always willing to explain what work they have completed and always greet me with a smile. I have used them for car maintenance for the last 10 years.

Air & cabin filter replacementAuto brake repairAir conditioning+ Punctuality+ Quality+ Professionalism
Melissa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have trusted this place for years with my car. They are always wonderful.

Air & cabin filter replacementBrakesOil change
pana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys are fair and honest in fixing my vehicle. They have gone out of their way in customer service time and time again. And they are always good to make me laugh. I refer all my friends to them.

Air & cabin filter replacementOil changeVehicle Inspection
Suzan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were great and informative! Steve kept me informed of all situations. My car has driven great! I will go back! Thank you for your g East service!

Air & cabin filter replacementAuto maintenanceAuto water leak repair

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 56%Overpriced 1%Not sure 1%

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