Experts Reviews · Company report
Richins Car Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Richins Car Service

Herriman, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #171Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 2,287 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Richins Car Service is better than 92% of auto repair shops.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Richins Car Service is better than 88% of auto repair shops.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Richins Car Service is better than 98% of auto repair shops.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Richins Car Service is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Richins Car Service is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Richins Car Service is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Richins Car Service for 8 kinds of job.

Richins Car Service for auto brake repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.49
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto brake repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 236
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 49 Google reviews tagged “Auto brake repair” · showing 20

John9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Very professional, fast service, excellent communications

Auto brake repair
Jason5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Felt like I was walking back into the 80's 90's mechanic garages that I grew up experiencing. Really nice guys. Felt like honest work

Great priceGeneral repairs & maintenanceAuto brake repair
Clay8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My family has been going to Richins for about 10 years now, and I have no doubts when I say you will not find any better service in Utah for your car service needs. Some of the most honest and hard-working people you will ever meet. Never taking my car anywhere else.

Great priceAuto brake repair
Lori7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★

Richins was recommended to me by a great friend and nephew. They were great to get me, got car in, they explained what and why and got it done. All in 1 day even though they were busy and someone didn't write my name down thanks a bunch.

Reasonable priceAuto brake repair
Casey7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

We have been going to Richins Car Service for years with multiple cars and have always had a great experience. They give friendly, prompt service and take the time to explain repairs and options. So awesome to have a trusted car mechanic!

Great priceTransmissionSteering & suspension repairGeneral repairs & maintenance
Roselle7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I am very happy overall about Richins Auto fixing our car. Very honest and fixed it quick! Their price is very reasonable. Definitely, will recommend it to relatives and friends! One very satisfied customer here. ❤️

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceAuto brake repair
Robert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

They were efficient and found the problem an fixed it at half the cost since it wasn't as serious as expected. Friendly and honest.

Great priceAuto brake repair
Lola1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Great service an I trust the staff

Great priceTransmissionElectrical repairAir & cabin filter replacement
Nathan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Love cars, but certainly not the guy you’d want repairing your car. That being said, Richins could’ve told me I needed a whole lot more than just a rotor resurface and new pads. It how nice is it that there’s a mechanic who will be honest with you. Pretty sure that’s what we’re all looking for

Auto brake repair
Kyle16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Great team at Richins, and they really take great care of their customers!

Reasonable priceTransmissionAuto brake repairEngine repair
Mark9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I bought new tired from Richin a year ago. Richin's was ready for me when I arrived. The checkin was fast. The tire was repaired quickly and the tires were rotated. I was very pleased that there were no charges for the services.

Reasonable priceAuto brake repairAir conditioning
Rachel7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Quick, friendly service. Seem very experienced and knowledgeable about what they are doing. Prices were pretty standard, nothing outrageous.

Reasonable priceAuto brake repairVehicle Inspection
Roxanne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Richins is the only place we take our vehicles for care and maintenance. We have sent friends and family to Richins when auto care was needed. We will continue to work with and refer friends to Richins.

Reasonable priceGeneral repairs & maintenanceAuto brake repair
Lori6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I have been taking my cars to Richins for years. It is always fixed correctly. I have an older car and they were honest about what repairs I should or shouldn't do to keep the old girl running for another year. I just wish I could find someone who could do the same thing for me, the other old girl.

Reasonable priceGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Joe8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Richin's are the best. Just had timing chain replaced and power steering work done. Very happy with the service and people

Reasonable priceSteering & suspension replacementAuto brake repair
CassieLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I've been here a few times. They've always been helpful and the prices are fair.

Auto brake repairAuto engine diagnosticGeneral repairs & maintenance
Max3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

They did a great job and in a timely manner and for a fair reasonable price.

Reasonable priceAuto brake repair
Sharilyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Great honest guys. They do an amazing job Hunter is great to work with.

Auto brake repair
Jerred12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

This is my first time Richins and I am very impressed with their knowledge , turn time and customer service.

Great priceAuto brake repairOil change
Steve7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Diagnosed the problem and fixed what was needed. I really appreciate your integrity and skills. It’s always a pleasure

Auto brake repairAuto brake replacement

Show more auto brake repair reviews (29 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 56%Overpriced 1%Not sure 1%

Jobs customers hired them for

Compare with