Experts Reviews · Company report
Richins Car Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Richins Car Service

Herriman, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #171Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 2,287 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Richins Car Service is better than 92% of auto repair shops.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Richins Car Service is better than 88% of auto repair shops.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Richins Car Service is better than 98% of auto repair shops.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Richins Car Service is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Richins Car Service is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Richins Car Service is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Richins Car Service for 8 kinds of job.

Richins Car Service for auto emissions testing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.39
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto emissions testing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 76
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 39 Google reviews tagged “Auto emissions testing”

WarrenLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Quality care and fast turn around. I would recommend their service.

Reasonable priceAuto emissions testing
PhillipLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Fast, courteous and good. Walking distance from the trax station.

Reasonable priceAuto emissions testingBrakesElectrical repair
Dennis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Absolutely amazing experience. It was a busy Friday and I needed to get emissions done because I procrastinate. Not only did they slide me in while the shop was jammed, they couldn’t have been friendlier. I have only lived here for two years and hadn’t needed a garage yet, but now I have Richins. They is something…

Great priceAuto emissions testing
WesleyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I took my car here in June for a “spring road trip” inspection. Everything went great! Then I needed a new battery ASAP. Kelly and team got me in the very next morning and had my car ready to go just an hour later. I highly recommend this place.

Auto emissions testingAir conditioningBattery
AJ6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My family and I have been taking our vehicles to Richins for years and not once have we regretted it. They’ve always treated us fairly and tried to do the best they can to work with what’s available. Kent, Kelly, and Hunter are friendly, helpful and have a great sense of humor. Those guys have always given us a…

Great priceElectrical repairAuto water leak repairGeneral repairs & maintenance
Bruce4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Had to find the problem first, which they did quickly and resolved it within a minimum period of time. The mechanics were quick and efficient in diagnosing and resolving the problem. The front desk people were also knowledgeable and professional in the process; thanks to all involved. This is a second vehicle I’ve…

Great priceAuto exhaust system repairAuto emissions testing
Debbie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We love Richins! They are always courteous on the phone & work us in quickly. We trust them to do the best work possible at a very fair price. They have never disappointed us. We highly recommend them and appreciate their kind & friendly service. Best place ever!

Great priceGeneral repairs & maintenanceVehicle InspectionAuto emissions testing
Scott13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Always excellent friendly service. Honest fair pricing. Only place i would recommend to my friends and family. Thanks Ken!

Auto engine diagnosticA/C installation & repairAuto emissions testing
LaurenLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Quick and friendly service for emissions!!

Reasonable priceAuto emissions testing
deno3462 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I have not had a need for any major repairs but multiple visits for emissions and alignments on all my vehicles. Always courteous, friendly and efficient.

Reasonable priceWheel alignmentAuto emissions testing
CassLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

They take care of most of my fleet and do a great job. I usually have the vehicle back quickly, even if the part is not in stock. You can’t go wrong using these guys.

Reasonable priceTransmissionElectrical repairExhaust
Steve3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

They are always helpful and fair. That treat me as family and get me in and out quickly.

Reasonable priceAuto emissions testing
robLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Just did my required emissions testing for registration on my 2020 Subaru Outback at Richins. Very quick and competitively priced. And yes, they do on the spot renewals which is a great convenience.

Reasonable priceAuto emissions testing+ Professionalism
DebbieLocal Guide · 74 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

They are so great. We got quotes from several places. They were the best price. They found the problem and fixed it. Another place wanted to sell us new tires instead of the axle. Our tires were only two years old I feel they are honest and do a great job.

Great priceGeneral repairs & maintenanceAuto engine diagnosticAuto emissions testing
Nicholas4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Checked over the car after it had been sitting for years. Called and discussed the findings then fixed what needed to be done to make it safe and reliable. I'm very pleased with the way I was treated and the work that was done.

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticAuto engine tuning
George12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

As always the best repair service in Draper

General repairs & maintenanceAuto emissions testingOil change
Edward8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always great service by great people!

Vehicle InspectionAuto emissions testing
Madelyne12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

My family has been seeing Richins for years because of their quality work and honesty. My husband and I now send our cars to them and always feel like our cars are in good hands. This time especially, the went above and beyond beyond to address our concerns taking apart more of our car than needed to figure out the noise. Can’t recommend them enough!

Auto emissions testingAuto maintenanceService not listed
Jim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Awesome shop, fantastic crew!! Happy I was turned onto them!!!! I can trust my mechanics now!!!!! Forgot to add how perfect the front end is now, like brand new!!!! Feels great!!!! Thankyou again!!!! Even though they have to deal with new emissions protocol that doesn't work for shit, they still work it out!!! Thanks guys!!!!!

Steering & suspension repairVehicle InspectionAuto emissions testing
BrentLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Have always provided superior service for my older truck. Great business!

Electrical repairSteering & suspension repairElectrical
quynn7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Quick and always easy to work with!

Auto emissions testing
Candy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had a great experience with Richins. Kelly was really helpful. I found a place I can trust to fix my car without exorbitant prices.

Auto emissions testing
Stacey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Friendly staff and speedy emissions service. Thanks!

Auto emissions testing
Pamela5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I walked in without an appointment to get my emissions tested. They took me right in and did the job. Very friendly and ver quick service.

Auto emissions testing
HarshaLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Got my vehicle emission and license plate renewal done here. It was a very quick and good service. Thankyou

Auto emissions testing
Amanda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Going to Richins is like taking your car to your favorite uncle. I love these guys.

Auto emissions testingBrakesGeneral repairs & maintenance
JenLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is a great shop for honest reliable service at a good price.

Auto A/C replacementAuto battery maintenanceAuto brake repair
BrookeLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I would highly recommend Richins Auto Service for all car repairs. They are professional and honest! They go above and beyond to give me the best customer service and prices. They even stayed an hour after closing to fix my brakes so I could have my car the next day. Thank you awesome guys at Richins!!

Auto brake repairAuto emissions testingBrakes
Paula5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I have 100% trust and confidence in Richins. They’ve been the only ones to touch my Toyota RAV4 since I bought it in 2007. I love Richins.

Auto emissions testingAuto maintenanceExhaust
RodLocal Guide · 102 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Good communication with employees; quick service; nice comfortable customer area.

Auto emissions testing
DoniLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Thanks go out to these good mechanics and great people at Richins Automotive. Without gimmicks or pressure, they told me what was needed and they offered it for a fair price. No one wants to be tricked, and these guys will be straight with you. I felt respected and understood while talking about my car repairs,…

Auto emissions testingAuto tire replacementOil change
ValLocal Guide · 92 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Good work.

Auto battery maintenanceAuto brake repairAuto brake replacement
Todd2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Rating only, no written review.

Auto battery replacementAuto engine tuningAuto emissions testing
Becky3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Reasonable priceAuto emissions testingService not listed
James1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Rating only, no written review.

Vehicle InspectionAuto emissions testingOil change
Jonathan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Auto emissions testingAuto exhaust system replacement
Kari4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Auto emissions testingVehicle InspectionVehicle safety inspection
Rebecca6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Auto brake repairAuto emissions testingAuto maintenance
EtienneLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Auto emissions testingBatteryElectrical

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 56%Overpriced 1%Not sure 1%

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