How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORERichins Car Service
Herriman, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #171Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 2,287 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Richins Car Service for 8 kinds of job.
Richins Car Service for auto engine diagnostic
Clear ✕All 153 Google reviews tagged “Auto engine diagnostic” · showing 140
I've been taking my cars to Richens for about ten years now, and they’ve never let me down. I really appreciate their honesty, great work, and fair prices. I highly recommend them and will keep going back whenever I need service. Thanks.
They’re very helpful and I felt good about their diagnosis and plan for my car. I will be going back when I need car repairs.😊
Great service.
I've brought my vehicles here multiple times and its always been quick and easy. If I could leave 6 stars I would. Kent took care of me and Kelly is always a blast to chat with.
I highly recommend this auto repair shop. I dropped my vehicle off as scheduled, and within an hour, they provided a thorough diagnosis and a transparent estimate. After I authorized the work, they kept me informed throughout the repair process. I picked up my car the following morning, and it runs perfectly. Their…
My car overheated and the engine seized up. I took it to Richins and they tore into it found is was too damaged to spend money fixing it. And when I went to pay the $129 they said $87 is fine. They previously gave me good service on buying and putting on a new tire. These guys are very honest
My family and I have been taking our vehicles to Richins for years and not once have we regretted it. They’ve always treated us fairly and tried to do the best they can to work with what’s available. Kent, Kelly, and Hunter are friendly, helpful and have a great sense of humor. Those guys have always given us a…
I've driven past Richins for years and now feel like i've been missing out the entire time. Great professional group and fast, fairly priced, service. I plan on going there for all my needs moving forward.
These are the greatest group mechanics I’ve ever met. Every single time we come in, they bend over backwards to try to help us with whatever our needs are. Even if they’re busy and we come day of in an emergency, and they don’t have time, they somehow seem to make time. They are honest, they don’t try to sell you…
Great and prompt service! I was referred to this shop. They do great work!
Always excellent friendly service. Honest fair pricing. Only place i would recommend to my friends and family. Thanks Ken!
Great service, car runs like brand new. Always fair
This was my first time using Richins. They are friendly, responsive and extremely competent. It was refreshing to see how they work in my favor to avoid necessary work and expense. They have earned our future business for all of our cars.
Richins was solid! Easy to communicate with, best price I could find, and they got my alternator replaced the same day. Kelly was great to work with.
Have been using Richins for several years. They are friendly to work with, do good work, and have reasonable rates. Some of our cars are older and they don’t push unnecessary repairs, just fix the things that matter. Happy and will continue to return.
A friend recommended us and we could not be more happy! Got our car fixed and gave reasonable estimates/ understandable explanations. Overall a great experience.
My only go-to automotive repair shop is Richins. They are the best and most honest!
Richins is the absolute best place to go for auto repairs!! They are friendly and explain everything in detail so you know what is wrong with your car. They are very fair in their pricing!! I have been coming here for years and highly recommend this establishment to everyone!!!
Outstanding service from Richins — as always!! Hunter and crew keeping my 2025 F150 Truck running awesome. Much appreciated!
I've been here a few times. They've always been helpful and the prices are fair.
Richins Car Service continually wins my business by being very honest. A potential bill of $600 was reduced to $200 by their ingenuity. I highly recommend this business.
Richin's Car Service did a great job working on my vehicle. They worked with a local parts store on a warranted part to get me back up and running.
Amazing service and reasonable prices. I’ve been looking for a good mechanics shop and I have found it with Richin’s.
Been going here for 30 years. Honest folks who do great work…and they make me laugh.
This group continues their great professional service--prompt scheduling and completion and pleasant to work with!
Fantastic repair shop you can trust! Hunter was great to schedule our car for troubleshooting issues, and kept in touch with me throughout the process of the repairs. This family owned shop is now a reflection of the original owners values and work ethic. Thank you guys
Very knowledgeable. Extremely proficient and timely in the repair time. Communication was excellent letting me know what was needed and how long it would take. Was quoted a price that was reasonable and accurate.
They are so great. We got quotes from several places. They were the best price. They found the problem and fixed it. Another place wanted to sell us new tires instead of the axle. Our tires were only two years old I feel they are honest and do a great job.
Fantastic service, they promptly confirmed what was wrong with my vehicle, gave me several options to move forward, and even helped push my vehicle onto a trailer to haul it away.
These guys were recommended to me by a family member, and I’m so happy they did! All the work I have had done here has been phenomenal, and they never fail to make sure I get a good deal. If you want it done right, the first time, take all of your auto needs to Richins 👍🏼
I started going to Richins Auto a couple years ago from a friend referrel. They have worked on both my car and truck a few times and I’ve always been pleased with the people, and the service they provide. They are quick and efficient at getting my cars fixed.
They gave me a ride home and they do really good work.
Great work, fast turnaround with the service Thank you
I recently was in Draper for a work project, and about 5 miles from my destination, my car started to misfire and lose power. I knew I wouldn't be able to safely return to Logan with the way it was running, so I did a search to find a mechanic nearby. Not knowing the area, I relied on reviews to see who had a…
Checked over the car after it had been sitting for years. Called and discussed the findings then fixed what needed to be done to make it safe and reliable. I'm very pleased with the way I was treated and the work that was done.
Richins Auto is fast and they are very honest. Very Honest and fast!!
Clean shop! Tech was very kind and knowledgeable had the engine fixed fast and fixed right! Office staff went over all the issues and explained different options to make a plan for me to get back on the road. Thanks!
My car broke down on the freeway late at night. I had a tow company, bring it to richins car service. The next day, they got ahold of me andtook very good care of me.
Richins Car Service provided exceptional customer service from setting the appointment, to diagnosis of the problem, to fixing my car in a timely manner. Their communication was great and they took the time to clearly explain the problem and solution. I will definitely use them again. Update: I’ve been using them…
The kind of guys you search to work with. The Richins men don't waste time chatting and won't try to sell you anything you don't need. They are very direct and to the point. They have always treated me -(and those I've sent to them) with fairness and honesty. This business goes above and beyond. They helped me when…
Richins always does a great job for us. We trust them with all our card.
great knowledge, excellent work. Always enjoy their friendly nature
Have always provided superior service for my older truck. Great business!
(Review written but not posed until much later) Took my diesel truck in to check the battery and the electric system. Was told batteries were good and the system was good. A few days later found me stranded in the dark out at Strawberry Reservoir. A $500 tow back bill was my reward for trusting Richins Car…
At Richins I always get fair, friendly service.
First time I went to Richins it's easy to see they're organized. Theyll do a good job i assume. They'll get to you car in a timely manner. Good guys work there too. The owner's son is a awesome guy. My car started to die on the highway and I quickly took an exit and drove to them cuz of their high reviews. They…
They did an amazing job at customer service and getting my car back to me in a timely manner. The service they performed was great and resolved the issue.
I loved the entire experience. They were quick, very informative and kind. The waiting area was also very comfortable. I would definitely recommend friends and family go here.
I’ve used Richens and have know Steve, Kelly and Kent over many years. They have treated me my family and my friends like gold. I highly recommend them!
Honest, personable, and thorough. Worth the drive.
Richins always does a great job, much appreciated for getting my truck done quickly and doing work for my parent’s vehicles as well. 5 Stars!!! **Another quick turnaround in my truck before the weekend ❄️🙌🏼❄️
I won't go anywhere else but Richin's! I don't have time to worry about car repairs, but Richin's let's me drop off my car, they call with the estimate and ask for approval, then let me pick up the car after hours with a perfect car and detailed receipt. They've never tried to oversell their services, which will keep my family and I coming to Richin's.
Thank for figuring out my problems and getting me back on my cross country trip. Great dealing with you. My van drives perfect and no engine light .
Richins is awesome, I’ve been going there for awhile and several family members as well. They always fit me in and get my vehicles fixed quickly. They communicate with you every step of the way and are very reasonable with their cost estimates. I highly recommend them.
GOOD SERVICE. VERY FRIENDLY. HONEST & THOROUGH IN WHAT THEY TELL ME & WHAT THEY DO. I WOULD RECOMMEND THEM FOR ALL YOUR CAR'S SERVICE NEEDS.
I dropped my vehicle off on a Monday morning with the check engine light on. They had the problem diagnosed, part ordered, part installed and my car back to me that same afternoon! Richins is wonderful!
These guys are fast with their work, and trustworthy with their service. Since finding this shop years ago, we have brought all of our cars here ever since. I highly recommend them for all auto repair and maintenance.
The team at Richins was fast to get my car in and fixed and most importantly friendly with excellent customer service. CS is rare to find in a car repair shop so I will definitely be back when I need one of my cars serviced or repaired. Goodbye dealership service department. I found a place I can trust.
I have brought a couple of my personal vehicles here and was always impressed. So when a fleet vehicle at my work became disabled I also brought it here. Not only was the price and turn around time awesome, but then Kent went out of his way to explain what they did and why the vehicle "died". Also, these front of…
Highly recommend, they were quick, efficient, very informative, and kind.
Very honest auto repair shop. I had a very complex problem to diagnose with my older 2002 Jeep Grand Cherokee. I thought it was a transmission problem and it turned out to be my catalytic converter. Richins did the diagnosis and repairs and my Jeep runs like new! I would recommend them to anyone needing car repairs.
Very professional. Honest and competitive prices.
Real good service, they are really experienced and explain you at a very understandable detail what they need to fix (or test before fixing), besides you can do many things to maintain your car in the same place. Prices are within the market as well, so my maintanance was affordable
Excellent customer service and quality work at a fair price. We will continue to visit to service all of our vehicle needs.
Very knowledgeable and reputable
They got me in same day when most other places had a five day wait. I have a 98 Ford Windstar with 168,000 miles. They changed all six spark plugs, retooled stripped threading, and changed the ignition wiring. I was in and out in a day and a half. They even stayed about 15 minutes after closing so I could pick up my…
They did a great job, very friendly and fair pricing
I’ve been coming to Richin’s for over 6 years and always find my way back. They are what a mechanics shop should be: honest and hard working mechanics who communicate. I’ve tried other mechanics/ dealerships and am never impressed due to the great service that Richin’s has installed for me as a customer. No one…
This is a great shop for honest reliable service at a good price.
They went above and beyond their standard service to accommodate my stroke..
I don’t know much about cars and I trust Richens to be friendly, helpful and honest. They couldn’t fix our current engine problem (suburu) but diagnosed to problem and referred us to a dealer.
Amazing place!! Dropped my car off at 7:30am and got it back by 3pm!! Fastest turnover of a car I have ever had done! My car needed some repair on the coils and they did an amazing job and at an amazing price! I honestly was expecting it to be 2 to 3 times more than what they charged me. I will be going here for a long time!!
Great place. We had trouble with the engine in our son‘s car. They were able to look at the car the same day and told us to take the car to the dealership because there had been an extended warranty program and the dealer would do the repairs for free. Honest guys, friendly service in a timely manner. Thank you. We will be back.
Kent and richins were amazing! Not only do they know their craft but were prompt in getting back to me, honest in their diagnosis and resourceful. I would recommend them to everyone that they are skilled, honest, care about the client and Richins reputation. Kent is the man!! Margo Watson
They are amazing, they are fast precise and amazing overall I got my car in for a whole fuel issue, they got it fixed in an hour! Amazing people to work with too
They were very knowledgeable and very professional. They were very helpful and finished in a few hours. If your looking for a honest affordable mechanic I would recommend the guys at Richins.
I have been taking all our family vehicles to this business for years. These guys are straight shooters. They repair what is needed, do it timely, and at a fair price. Visit these guys with confidence they will do a great job on your vehicle.
Our Honda Odyssey had a number of issues when we brought it in to Richins and we feared the worst. They were able to quickly diagnose the issues and were very straight forward with information and their recommendations. The repairs were also very fast and there were no hidden bombs dropped on us when we got the…
Richins was amazing! They got me in same day and were so kind and patient with me in my confusing situation. 10/10 recommend! They are the best!
This is a very well run business, upfront about pricing, great communication throughout the process, made a few recommendations on preventative care that was helpful. Will definitely be using them again in the future.
I been using RICHINS AUTO for years this guys know what they doing , I highly recommend this shop if you want to get your car fix, Steve the owner is very nice , and all the techs are awesome , Vinny and Raul they are awesome .
What a great experience overall. I recently moved to Utah and was not sure where to go when my check engine light came on. Richins was rated as one of the best and they did not disappoint. Extremely helpful and so friendly. Fixed my car very quickly and also explained to me the whole situation. Will definitely be…
I’m so grateful to have discovered Richins Car Repair. They are honest, inform you about your problem, and are very good and fast, in the repair work. They are reasonably priced, they don’t take advantage of you. I would highly recommend Richins Car Repair from my experiences, that I’ve had.
They were very responsive, extremely helpful and went out of their way to get us our car back—the week of Christmas no less. We have a very favorable experience. I would definitely recommend them.
They actually assessed the car and found out what's wrong with it! And fixed it so it runs better than it ever has. I called a previous mechanic to look at my car and they just used a scanner to figure out the issue, and left the car sputtering and jerking. I'm so grateful the people at Richins know what they are…
Good customer service. The gentleman here are fun and friendly. We have been taking our cars here years now. They are honest and always take great care of us. I highly recommend taking your car here!
Richins are great to work with. They are honest, great to communicate clearly what they discover is the problem, good pricing. I grateful to have found a car service I can trust.
These guys are awesome! I come to them with all my car problems. I am not very knowledgable about cars, so when I come in they are very patient about explaining to me exactly what is going on and not just blowing past my elementary questions. I would highly recommend them to anyone.
We love Richins! We’ve been taking our cars there for years and wouldn’t go anyplace else. We trust them to do the work quickly, honestly and for the best price. Their friendly and take all of the pain and hassle out of getting your car repaired!
As always great service! I trust Steve and his team! Friendly and professional!
Richie’s Car Service is the absolute best place to get your car fixed. They are very professional in their approach to communication and giving you a fair honest quote and work.
Got me in quickly, honest, fair price.
My check engine light started to flash and this shop was awesome to get me in and gave me great options since my engine is busted. They were super helpful and definitely would recommend anyone to go to them. Very reasonably priced.
This was my first time using this company. It was an intermittent issue. Naturally, It wasn’t happening during their diagnosis. But instead of taking and acting on an educated guess, they were honest about it and gave me some recommendations and sent me on my way. They performed many tests and did a lot research but…
I have taken our cars to Richins for years now. After relocating from Atlanta, it was important to find a car repair service that we trust. Richins was referred by a coworker/friend who is a long time Draper resident.
These guys are the absolute best. I've never been to a better shop. They do what they say, on time! Each time I've been there my estimate ended up higher then the end price. They now service all 3 of my vehicles and as I buy new ones I'll be sure to bring them here for anything I need. Trust is a hard thing to…
They have always treated me fairly and do great work!
I feel like these guys are honest mechanics. That’s a rare find.
They were all so lovely and funny, my sister is a friend of many of the guys at Richins and I’m so happy she recommended them. Especially Kelly and Kent were true characters making my experience memorable. Although the gentleman that was working on my head gaskets at a machine shop took about a week longer than…
Diagnosed the problem quickly and accurately. Very impressed with the quality of customer service and repairs. Highly recommend Richins
It is always hard to find a good mechanic these days especially one that will not nickel and dime you to death. I have been lucky enough to come across Richin’s after my go to mechanic closed up shop. Fortunately, he is now at Richin’s and all is good. I like the fact that Richin’s will review the situation and…
I'd just like to say that I am not a car person, I own a really old beat up car with a lot of problems. Usually, trying to do maintenance on my car leaves me in the dark and I'm unsure and hesitant on what my options are or what I should do. I am really really really glad I chose Richin's as the place I go to for…
Raul excelente labor ,100%profesional 👏
I heard from a friend that this place is pretty reputable, so a few days ago I decided to get my car towed in to get an engine diagnostic. I have gone to so many places in the last year and a half to figure out all that’s wrong with it and have either been scammed or had the absolute wrong things repaired. Overall…
They were able to get my car in right away and it was fixed the same day. I was grateful they were able to give me a ride to and from the shop. I’ll definitely bring my car back here for any future needs.
Courteous. Knowledgeable. Professional. Honest. Went to this shop on a recommendation. Now I won’t go anywhere else, and I’ll recommend them to everyone that needs a mechanic they can count on. Great shop!
Excellent treatment. Kept me informed of every problem found with detailed information Provided proof of parts causing problems. Provided cost estimates for repairs. Very Knowledgeable. Repairs completed in good time and as promised. I will recommend them and use them again if necessary.
Clean customer waiting and office area. Courteous and efficient service and the price charged for repair was reasonable.
They were responsive, communicated well, and kept me updated. The time it took for repairs was more than impressive!
Absolutely blown away by how fast they worked and the honesty and price I received. I was definitely expecting my repair to take longer and cost more so I couldn't be happier. Definitely going to this place in the future!
So glad we found this place! Classic Photo Booth is a vintage-style photo booth rental service serving the Salt Lake City area, and we rely on our vans to be on time and always functioning optimally. SIMPLY PUT: This is your new auto repair shop. They are fair, trustworthy, and do a great job! Look no further. This is the place.
I had a pretty bad exhaust leak coming from the exhaust manifold as well as a check engine light throwing with a sensor or air leak. This was a job I was going to tackle myself but had a change of heart because there were three broken bolts on each side that needed to be extracted as well. Both sides needed to be…
Love Richins! They scheduled my car quickly and we’re so nice at check in. They weren’t able to figure out what exactly was wrong with my Audi. But I would definitely use them again for my other vehicles!
Great service! Knowledgeable, professional and got the work done in one visit!
I first took my truck to another service. They told me that there was too much dirt under my truck to do a fog test of the gas tank. Richins checked it out and replaced the vacuum canister and solved the problem. He also replaced the battery solving yet another issue. I got a call to pick it up hours before I thought I would. Price was right.
Richins is great! We’ve used them for years to service all of our cars. Fast, friendly, and effective. I highly recommend them.
Our 2009 Subaru started having acceleration / idling problems after driving out from Delaware. Richins got me in the day after I called, diagnosed the problem, and had it fixed the next day. Car is running great. I’m very happy with the experience.
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 318 | — |
| Oil change | 160 | — |
| Auto engine diagnostic | 153 | — |
| Brakes | 143 | — |
| Engine repair | 95 | — |
| Transmission | 84 | — |
| Steering & suspension repair | 79 | — |
| Auto maintenance | 77 | — |
