How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORERichins Car Service
Herriman, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #171Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 2,287 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Richins Car Service for 8 kinds of job.
Richins Car Service for auto maintenance
Clear ✕All 77 Google reviews tagged “Auto maintenance” · showing 60
They were great people to work with and I had no issues at all. I would recommend Richins Auto.
I've brought my vehicles here multiple times and its always been quick and easy. If I could leave 6 stars I would. Kent took care of me and Kelly is always a blast to chat with.
Always a great experience. Friendly staff and easy to work with. I would highly recommend Richin's to anyone.
My family and I have been taking our vehicles to Richins for years and not once have we regretted it. They’ve always treated us fairly and tried to do the best they can to work with what’s available. Kent, Kelly, and Hunter are friendly, helpful and have a great sense of humor. Those guys have always given us a…
Richens Car Service. 7/24/26 Kelly, Kent, Hunter and the owner Steve do things right in my opinion. I know when I leave my vehicle in their hands they will use the right parts that will make your vehicle run the way it should for a long time. Their mechanics have many years of experience and all have stayed there…
We have been going to Richins Car Service for years with multiple cars and have always had a great experience. They give friendly, prompt service and take the time to explain repairs and options. So awesome to have a trusted car mechanic!
I am very happy overall about Richins Auto fixing our car. Very honest and fixed it quick! Their price is very reasonable. Definitely, will recommend it to relatives and friends! One very satisfied customer here. ❤️
I’ve been here multiple times before and previously, the service was great. This time it wasn’t. There were what I see to be 4 points of communication breakdown on their part: I dropped my car off in the morning and was supposed to hear back later that day. 1) I never got that call and it left me in a compromised…
The staff at Richins replaced my owner provided parts. They did great. I would recommend them for auto repairs.
They make your car repairs.....painless. I trust their work. THANK YOU.
Richins has the REAL experts with REAL experience. I've been other places that try to upsell or just do only what is asked. The Richins crew tell it like it is and simply give the straight truth. They just do the right things for the right reasons. HONESTY is what keeps me coming back for all my repairs on every…
They are great mechanic shop. I sent all three of my daughters to them. They’re very honest and explain everything really well really easy to work with. I would recommend them to anybody that needs a mechanical work.
Richin's Auto is hands down the best auto folks not only in town but the state of Utah. Knowledgeable, personal, trustworthy. Takes care of all our 4 vehicles! Kent, Kelly, Steve and Hunter!
This is the second time I used Richins and it was a very pleasant experience. Clean, friendly, professional and efficient. They did exactly what they said they would do and it is cheaper than the dealer. I will definitely use them again.
Richins Car Service continually wins my business by being very honest. A potential bill of $600 was reduced to $200 by their ingenuity. I highly recommend this business.
Kelly is awesome! He communicates well and provides clear descriptions of what was done and why. We will always go back!
Fantastic repair shop you can trust! Hunter was great to schedule our car for troubleshooting issues, and kept in touch with me throughout the process of the repairs. This family owned shop is now a reflection of the original owners values and work ethic. Thank you guys
These guys were recommended to me by a family member, and I’m so happy they did! All the work I have had done here has been phenomenal, and they never fail to make sure I get a good deal. If you want it done right, the first time, take all of your auto needs to Richins 👍🏼
Richins Car Service was very attentive to my cars issue and worked quickly to fix it. The staff are friendly and very helpful.
Richins is always friendly and honest about what your car might need. I would recommend them if you have a car problem.
They gave me a ride home and they do really good work.
I recently moved to Salt Lake City and was looking for a trustworthy mechanic. Richins exceeded my expectations. From the start, they took the time to listen—spending nearly 10 minutes on the phone with me as I explained the issues I was noticing. They clearly outlined what they would check, kept me updated with…
Great group of mechanics that I trust.
It took me a while to find a good auto service company. When I came across Richins and saw his reviews on Google I thought I give them a try. It was one of the best decision I made. I like how honest and upfront they are with me and really appreciate the work they do on my vehicles. I would highly recommend them to anybody.
My family has been seeing Richins for years because of their quality work and honesty. My husband and I now send our cars to them and always feel like our cars are in good hands. This time especially, the went above and beyond beyond to address our concerns taking apart more of our car than needed to figure out the noise. Can’t recommend them enough!
Went above and beyond to make sure we were taken care of. Took the time to listen and make sure they caught all the details and understood our concerns. Tagging Kelly, Kent, and Hunter - Thanks for all you do!!
I love taking my car to these guys! As a woman I feel comfortable asking them questions and getting their opinion on things.
Richins always takes good care of me.
Great service, fair price, and very professional.
I’ve used Richens and have know Steve, Kelly and Kent over many years. They have treated me my family and my friends like gold. I highly recommend them!
I thought my headlights needed adjusted. It turns out there was a control in my car that adjusts the headlights for towing so they didn't charge me anything and just showed me how to use that adjustment for towing. No charge. I totally appreciate their honesty and professionalism. I will always go back there for car service.
Professional service. Very knowledgeable guys and highly recommended 👌
Great job. I'll be back!!!
GOOD SERVICE. VERY FRIENDLY. HONEST & THOROUGH IN WHAT THEY TELL ME & WHAT THEY DO. I WOULD RECOMMEND THEM FOR ALL YOUR CAR'S SERVICE NEEDS.
Solid service at a good price. Shoutout to Hunter and his team
These guys are fast with their work, and trustworthy with their service. Since finding this shop years ago, we have brought all of our cars here ever since. I highly recommend them for all auto repair and maintenance.
Awesome service, honest and fairly priced.
Highly recommend, they were quick, efficient, very informative, and kind.
Great customer service and very helpful mechanics. I will be using them for all my cars in the future!
They were great and informative! Steve kept me informed of all situations. My car has driven great! I will go back! Thank you for your g East service!
My car wouldn’t start (there is nothing worse). In a panic, I had it towed to Richins. They were able to diagnose the car, replace the spark plugs + wiring, clean the throttle body and replace the old battery with a fresh, new one. They were super fast, very knowledgeable, and (most importantly) HONEST / TRUSTWORTHY. I’d recommend Richins to everyone.
Quoted me over 900 dollars to do brakes and rotors. Charged me 300 for an oil change and valve cleaning. Went elsewhere and got my problem resolved. Didn't need brakes and rotors. Was hoping I could find a good honest mechanic 😔
Honest and quick repairs, Richin’s is the only shop i trust going to
Real good service, they are really experienced and explain you at a very understandable detail what they need to fix (or test before fixing), besides you can do many things to maintain your car in the same place. Prices are within the market as well, so my maintanance was affordable
The team at Richins was able to schedule us right away and fix our car issues.
This is a great shop for honest reliable service at a good price.
I have 100% trust and confidence in Richins. They’ve been the only ones to touch my Toyota RAV4 since I bought it in 2007. I love Richins.
Super friendly people and great service.
These guys are the best!! They so honest work and won’t do anything unnecessary. It’s hard to find a good mechanic you can trust and you will NOT be disappointed with Richins.
Richins provides great service at an honest price.
They are awesome at what they do. Super quick and friendly. Very honest. If you ever need to take your car in somewhere. I 100% recommend you go to Richins!!
Friendly honest auto repair experience.
Great Service Every Time!
Always super friendly and professional service. Great communication and follow through. Like having a trusted freind in the auto repair business. Highly recommend.
I have taken all of my cars to Richins for the last 6 years. They are great to work with, they get the job done quick, and are honest and upfront with their quotes and work.
Honest and fast. Good price and nice people.
Richins staff were very professional, efficient and were great communicators with what my car needed. I got it back same day within 5 hours. I will be back!
Highly recommend these guys. They are very straight forward and I have not been able to find a mechanic that compares. It is worth driving from West Jordan to make sure my vehicle is taken care of and I’m not take advantage of.
I received great service here with a repair and it cost me less than another auto shop quoted me. Would highly recommend!
I needed to get my 09 Subaru outback Inspected before a trip. They were able to get me in within 24 hours and had it ready 6 hours after I dropped it off. Richins due to the quality and professionalism are my go to auto mechanic In Salt Lake city. Thanks guys These guys come through everytime. Always right around…
Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 318 | — |
| Oil change | 160 | — |
| Auto engine diagnostic | 153 | — |
| Brakes | 143 | — |
| Engine repair | 95 | — |
| Transmission | 84 | — |
| Steering & suspension repair | 79 | — |
| Auto maintenance | 77 | — |
