How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORERichins Car Service
Herriman, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #171Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 2,287 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Richins Car Service for 8 kinds of job.
Richins Car Service for brakes
Clear ✕All 143 Google reviews tagged “Brakes” · showing 120
Richin’s were quick and efficient in getting my brakes and rotors done. Very reasonably priced compared to other places. Will continue to have work done there.
I was able to get in quick. They fixed my sqeaky brakes that have been driving me crazy! Also provided me with an estimate for something that will eventually need to be fixed, gives me time to plan ahead!
It was easy to make an appointment, staff in front welcomed me, service writers were knowledgeable, and their price was well within my budget. They'll be my new service center for my vehicle!!
Fast, courteous and good. Walking distance from the trax station.
Just got my brakes done on my F150. They feel flawless now. Got in next day and done by end of day with new brakes, rotors, and flush (which I all needed). Solid price for good work.
I prefer Richins to any other car repair establishment, including the car dealer. They are friendly, reasonably priced, experienced and above all, honest. I also appreciate that their front office is clean!
Friendly, knowledgeable and honest.
Integrity still exists! After taking my son’s car for what I thought would be a brake replacement, I was very happy to hear it was dust from not driving the car regularly. Other repair shops may have done the work and I would be none the wiser. Very thankful for the honesty of Richins.
These guys always knock it out of the park. Outstanding in their communication and promptness. They don’t take you for a ride and request unnecessary repairs. They do what needs to be done and their recommendations are spot on. I’ll keep coming back.
My family and I have been taking our vehicles to Richins for years and not once have we regretted it. They’ve always treated us fairly and tried to do the best they can to work with what’s available. Kent, Kelly, and Hunter are friendly, helpful and have a great sense of humor. Those guys have always given us a…
My husband and I have been bringing our cars to Richins for years. They have always gone above and beyond with incredibly competitive pricing. They’ve helped us more times than I can count and we’re so grateful for them!
Clear communication, no games, high competence, great service.
Hunter is extremely kind and respectful, and goes into a perfect amount of technical detail based on what you ask. They also go out of their way to save you money. Best mechanic/shop I've ever been to.
We have been going to Richins Car Service for years with multiple cars and have always had a great experience. They give friendly, prompt service and take the time to explain repairs and options. So awesome to have a trusted car mechanic!
I am very happy overall about Richins Auto fixing our car. Very honest and fixed it quick! Their price is very reasonable. Definitely, will recommend it to relatives and friends! One very satisfied customer here. ❤️
AC recharge went great, fast, affordable!
The guys at Richins replaced the timing belt, serpentine belt, and water pump on my Acura. They charged about a third of what the dealers were asking. Job went well they did it for a bit less than the estimate. I love them!!
Great service an I trust the staff
This was my second experience with Richins Car Service and they did not disappoint. I had some strange vibration noises coming from my 4Runner and my brakes were grinding pretty bad. The shop called me several times to give me updates, and took extra care to ensure both issues were resolved. The price was fair,…
Amazing service
Great team at Richins, and they really take great care of their customers!
Phenomenal customer service!!! They explained my brake issue thoroughly and when I had more questions, they had a physical diagram in the shop to show me the mechanism and how it worked. Thank you Richins team! You guys are incredible to work with!
Honest and dependable.
They are very easy to work with, I will be taking my cars there from now on
Work was done well and the same day. They advised i didnt need brake pads which saved me some money. Always happy with their service
Moved about a year ago and this was the first mechanic I have visited in Utah. Went there because I thought my rear breaks were gone. Explain the situation, they were very nice, explained what the next steps were. They called me about an hour later explaining that the issue was not the rear, but the front breaks.…
Richins has the REAL experts with REAL experience. I've been other places that try to upsell or just do only what is asked. The Richins crew tell it like it is and simply give the straight truth. They just do the right things for the right reasons. HONESTY is what keeps me coming back for all my repairs on every…
A friend recommended us and we could not be more happy! Got our car fixed and gave reasonable estimates/ understandable explanations. Overall a great experience.
Upfront communications. Nice to work with a company that will tell you when a service is unnecessary.
They got everything taken care of in short order.
Amazing service and reasonable prices. I’ve been looking for a good mechanics shop and I have found it with Richin’s.
Aire compresor on my dodge ram, Nice work,
Fast diagnostic, well explained options, and a competitive price. Hunter is a great customer service rep., very thorough and knowledgeable. The owner, Steve, is the kind of guy you want to give your business to. He's very hands on, takes care of business, thoroughly, professionally, and fairly. I highly recommend Richins Car Service.
First time at Richins and it was a great experience. Excellent communication on repairs and pricing was fair and not overpriced. I will return in the future for any necessary repairs to my vehicle!
Richins is amazing. I’ve been taking my Subaru to them for 4 years now and the guys at Richins always do a great job. They are honest a fairly priced, they always explain clearly what’s going on and what my options are, and they respect whatever I decide to have done. They know their trade and I trust them to take care of my car!
Really enjoy doing business with these guys - very straightforward, fast work, good prices, and they do a great job.
It took me a while to find a good auto service company. When I came across Richins and saw his reviews on Google I thought I give them a try. It was one of the best decision I made. I like how honest and upfront they are with me and really appreciate the work they do on my vehicles. I would highly recommend them to anybody.
The kind of guys you search to work with. The Richins men don't waste time chatting and won't try to sell you anything you don't need. They are very direct and to the point. They have always treated me -(and those I've sent to them) with fairness and honesty. This business goes above and beyond. They helped me when…
Richins always does a great job for us. We trust them with all our card.
Once again…Richins is the BEST in the Auto Repair business! They are honest and do good work. I ONLY go to these guys for my automotive needs! Mahalo!
At Richins I always get fair, friendly service.
Job was done according to how they quoted me and in a courteous and timely manner. I recommend Richins to others and would come back for future vehicle problem.
I’ve used Richens and have know Steve, Kelly and Kent over many years. They have treated me my family and my friends like gold. I highly recommend them!
Very friendly. Great communication, Knowledgeable. Fair pricing.
Been using Richins Car service for over 5 years now. Only place we take our family vehicles now. Great communication and trustworthy people. Always a comfortable experience. Curtis Wilson
The Richins team was very professional and friendly. They were able to squeeze my truck in and complete the work the same day. They only recommended and performed the work that was necessary and didn’t try to up sell me on extra work that wasn’t needed at this time. It’s hard to find a mechanic who you can trust. I’m happy I found Richins.
I recommend these guys to everyone. They have great customer service, do quality work and are great to work with. I'll be a customer here for life
Richins is awesome, I’ve been going there for awhile and several family members as well. They always fit me in and get my vehicles fixed quickly. They communicate with you every step of the way and are very reasonable with their cost estimates. I highly recommend them.
Great service! Will come again. They work well with you. In and out the same day.
Complicated air conditioning repair. They were able to get it done and even get some old parts to work saving me hundreds of dollars! These guys are great. Update on the AC repair, it blew cold all summer long and worked great! Also had drum breaks done on my gen 1 tacoma and they did a great job. The E break…
The team at Richins was fast to get my car in and fixed and most importantly friendly with excellent customer service. CS is rare to find in a car repair shop so I will definitely be back when I need one of my cars serviced or repaired. Goodbye dealership service department. I found a place I can trust.
Richins was able to work my car into their schedule without a wait, despite no appointment. They fixed the problem and didn't pressure me with unnecessary extras. I felt like the price was fair.
Very upfront about what they needed to do and what the costs were. Very quick and had good communication about time frames.
Richins is the best. They squeezed my vehicle into their schedule same day and had the breaks and rotors replaced within a few hours. The staff is awesome. Thank you guys!
I have trusted this place for years with my car. They are always wonderful.
Richins does a fantastic job. Thanks for your honest fair work. Would recomend them to anyone who needs automotive service work.
Going to Richins is like taking your car to your favorite uncle. I love these guys.
Great service, brakes work fine now.
Got it done in one day
Guys here are straight shooters and did a great job doing the laundry list of maintenance and repairs that I had accumulated. Since I was doing so much they worked with me to make the price even more affordable.
I went to Richins because they had the lowest price to get my brakes replaced. I originally only wanted my brake pads replaced and they called me and let me know that it would be unsafe to not get my rotors replaced so I had to play 400$ for my brakes. Honestly I don’t think that’s too bad compared to the other…
Did a great job at a great price - thank you Kent
Very professional. Showed me the worn parts to confirm the need for repair. Work was done on time at the cost quoted to me before the work began. I recommend Richin’s highly.
Real good service, they are really experienced and explain you at a very understandable detail what they need to fix (or test before fixing), besides you can do many things to maintain your car in the same place. Prices are within the market as well, so my maintanance was affordable
Knowledgeable, honest, and more than fair in their pricing. Grateful to find a place I can afford that still does quality work and has pleasant customer service. Ken and Hunter were great.
Excellent customer service.
This is a great shop for honest reliable service at a good price.
I would highly recommend Richins Auto Service for all car repairs. They are professional and honest! They go above and beyond to give me the best customer service and prices. They even stayed an hour after closing to fix my brakes so I could have my car the next day. Thank you awesome guys at Richins!!
We've used Richin's for a long while. We always return for auto service because of their straight forward honesty. They always show care to their customers no matter if it is the first visit or many return visits. They treat every one fair and honest and do what they reasonably can to take care of customers no…
Super friendly people and great service.
I’ve been to Richen’s twice: for brakes and battery replacement. They have great customer service, friendly employees, and quick turn around time. I will continue going back and recommend them.
Went here after seeing the great reviews on Google and they did not disappoint. Richins was able to fix a problem that the dealership was too lazy to look into. They originally told me my car would be done the next day but hurried and finished it up the same day for me so I wouldn’t have to come back. I felt the…
They have great customer service. They are fast and efficient. I love that they were honest of work needed to be done and what to keep an eye on at maintenance time.
Great service, they are knowledgeable and reliable!
I had a great experience with Richins Auto Service. They provided excellent customer service and did an awesome job fixing my brakes. Their prices were very fair, it actually ended up being a lot less than I expected. They explained what needed to be done and why very thoroughly. I highly recommend Richins Auto…
We were referred to Richin for brake work. We found them to be very courteous and professional and they did a great job explaining our options and related costs. Work was done on schedule and we'll be back for additional services in the future. They are about a 90 minute drive away, but worth it to us.
If you need a reliable car service that does exemplary work and is honest and one of the best priced places I could find this is your shop Suzie Kasper
Our Honda Odyssey had a number of issues when we brought it in to Richins and we feared the worst. They were able to quickly diagnose the issues and were very straight forward with information and their recommendations. The repairs were also very fast and there were no hidden bombs dropped on us when we got the…
Fantastic service and company!! Fair priced and honest. Will be back again.
If you are looking for the best service, for the most affordable price then this is the place for you! Highly recommend for brakes and any other services needed!
Good work.
Richins Car Service is the most honest, professional, friendly auto repair shop I've ever used. Since I started using them I have never felt like they recommended a repair that was not really necessary and they have never applied any pressure when I've chosen to wait on a recommended maintenance. I also feel like…
I'll take all of my vehicles here going forward. They were very professional and helpful and gave me some insight into what actually needed to be done and what could wait. They clearly were focused on customer service far above giving me products and "services" that I didn't need. They won my business going forward for sure.
I enjoy doing business with Richins. They are very professional and competent and were able to get my vehicle in and fixed quickly. I'm not an expert, but their prices seem reasonable and the work done well.
I dropped in with no appointment. They inspected my brakes and confirmed the pads were due to be replaced. They fit it in that day and we picked up the car later in the day. Great service, good value. I’m pretty sure we just found an honest professional repair shop that we will definitely use in the future.
Great service. Always upfront + willing to go the extra mile. Super friendly + always working hard to keep your business
My experience was good. They were very transparent about cost and timeframes. It wasn’t cheap but work was done well and was done very quickly. Would go back.
These guys are awesome! I come to them with all my car problems. I am not very knowledgable about cars, so when I come in they are very patient about explaining to me exactly what is going on and not just blowing past my elementary questions. I would highly recommend them to anyone.
Got it done quickly
Amazing group of mechanics! They won’t screw your over, they’ll tell you what’s up and if it doesn’t need to be fixed or replaced, they’ll tell you and won’t take advantage of you. They are honest and very quick with their turn over. I recommend them to everyone!
I have taken my vehicles to Richins for several years now. I keep coming back because they are honest and never try to push unnecessary repairs. They are also always willing to explain repairs and why they need to be done, without be condescending. This is a rarity! Thanks Richins!
This is the best place in Draper to take your car. They don’t overcharge you and have responsive, quick service.
Richins consistently provides high quality, timely service with transparent pricing. I know exactly what they are doing and there are no surprises cost wise. Finding auto repair businesses that have integrity AND work quickly is a rare thing. Grateful Richins can be my go-to for car repair.
These guys are the absolute best. I've never been to a better shop. They do what they say, on time! Each time I've been there my estimate ended up higher then the end price. They now service all 3 of my vehicles and as I buy new ones I'll be sure to bring them here for anything I need. Trust is a hard thing to…
Richins always does a great job and high quality work. Keep it up guys!!
They were friendly and did a great job with fixing concerns on the brakes of our car. Most important of all, they answered questions we had and treated us honestly.
Always upfront on options and what needs to be done and what doesn’t. Have used many times. highly recommend
Great people! Great service!
I was visiting from Iowa and the same night I got here in Draper my brakes started acting up and I knew I couldn’t make it back home in two days with them like that. I called many places and they were all no help or just didn’t want to deal with me until I called Richins Car Service the next morning and they were…
So I took my car into Southtown VW for warranty repair work, they said I need new rotors and brakes and quoted me a price. I called around and Richins had the best price. Dropped off my car there. They called me in 20 minutes said that brakes and rotors are totally fine. No repairs needed! I was amazed at their…
Great service, quality work to get your car in top shape.
Fast & friendly. Performed installation in about an hour with parts I bought online prior. Came and updated me of the status as the job progressed. An honest mechanic is hard to find these days or any. Richins has got to be one of the last of them and for my experience I will return. Thanks for the great work!
They were able to get my car in right away and it was fixed the same day. I was grateful they were able to give me a ride to and from the shop. I’ll definitely bring my car back here for any future needs.
I meet the owner yesterday, explained my problem and got some advice, I decided to left my car with them so he offered me a ride home, a couple of hours later got a call explaining the technician’ findings on my brakes squeaking, just 2 hrs later they call again to let me know that my car was ready, I picked my car…
Very prompt and professional service. Also very honest. Definitely will be taking my truck here again when it needs work done.
Always honest and reliable.
Getting my car fixed is always stressful for me, Kent especially made it so much better joking around with me and lightening the mood, and when a piece of equipment they installed turned out to be faulty they replaced it all right away with better equipment at no charge to me. Going to be going back to them from now on!
So glad we found this place! Classic Photo Booth is a vintage-style photo booth rental service serving the Salt Lake City area, and we rely on our vans to be on time and always functioning optimally. SIMPLY PUT: This is your new auto repair shop. They are fair, trustworthy, and do a great job! Look no further. This is the place.
Richins is the best, I drive all the way from Eagle Mountain just to go there. They're the only car shop I've walked away from feeling like I wasn't ripped off or needlessly up-sold. They're consistently friendly, great with service and are trustworthy. If I moved to St George I would seriously consider making trips up north to them for repair work.
Oil leak
Richins is great! We’ve used them for years to service all of our cars. Fast, friendly, and effective. I highly recommend them.
This place was a recommendation from my brother in law! He told me that Richins is by far the best car service place to go to because they’re beyond honest. They’ll tell you everything up front & there’s no hidden fees or anything like that. Sweetest kindest vibes! The workers there are friendly & professional. It…
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 318 | — |
| Oil change | 160 | — |
| Auto engine diagnostic | 153 | — |
| Brakes | 143 | — |
| Engine repair | 95 | — |
| Transmission | 84 | — |
| Steering & suspension repair | 79 | — |
| Auto maintenance | 77 | — |
