How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORERichins Car Service
Herriman, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #171Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 2,287 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Richins Car Service for 8 kinds of job.
Richins Car Service for electrical repair
Clear ✕All 72 Google reviews tagged “Electrical repair” · showing 60
I would give Rich's F5 out of five they were able to fit me in immediately. They diagnose the problem, called and communicated what the solution was. They let me know upfront what it would cost. Anything that I needed to happen they called to see if it was OK to add that in. They had it finished when promised, and…
It was easy to make an appointment, staff in front welcomed me, service writers were knowledgeable, and their price was well within my budget. They'll be my new service center for my vehicle!!
Fast, courteous and good. Walking distance from the trax station.
Good solid service. Didn't oversell anything. Suggested other repairs that I declined and they were okay with that.
These guys do a great job always! Went above and beyond and will always have my business. They do great work and save you money where they can.
My family and I have been taking our vehicles to Richins for years and not once have we regretted it. They’ve always treated us fairly and tried to do the best they can to work with what’s available. Kent, Kelly, and Hunter are friendly, helpful and have a great sense of humor. Those guys have always given us a…
We have used Richins for a long time and they always do a great job and give honest advice. We like to say Richins keeps our cars running!
Kelley was great, got my car in as soon as they could and had some of the best prices in town. Highly recommend!!!!
These are the greatest group mechanics I’ve ever met. Every single time we come in, they bend over backwards to try to help us with whatever our needs are. Even if they’re busy and we come day of in an emergency, and they don’t have time, they somehow seem to make time. They are honest, they don’t try to sell you…
Great and prompt service! I was referred to this shop. They do great work!
Great service an I trust the staff
Great business, great customer care. Highly recommend this shop.
Great service, car runs like brand new. Always fair
They make your car repairs.....painless. I trust their work. THANK YOU.
Fast, quality service and fair pricing. I am very happy
They take care of most of my fleet and do a great job. I usually have the vehicle back quickly, even if the part is not in stock. You can’t go wrong using these guys.
Excellent communication, friendly, knowledgeable, and fair. I’m a garage junkie and I trust Richins anytime I have a problem outside of my skill set.
Kelly and team were very friendly and helpful in updating me on the details and progress of the repair. I'm sure they did a great job.
Always helpful to take care of our car problems promptly. Give us detailed info regarding repairs and cost. We've been with Richins for over 20 years.
Richin's Auto is hands down the best auto folks not only in town but the state of Utah. Knowledgeable, personal, trustworthy. Takes care of all our 4 vehicles! Kent, Kelly, Steve and Hunter!
Good communcation, fair price and quick service.
Good attention to detail
Very Empress. Great service
Everyone was so kind and helpful. Totally recommend this place.
Excellent service and helpful Explain my service and repairs so I understand Fair prices
Theses car mechanics are very nice and respectful. They'll tell you what's wrong with your car and won't give you the run around, especially when you need to check the warranty. Sweet and straight to the point My car was done in a few hours. I will be using this mechanic shop again.
Great guys! Great service! Highly recommend them.
Great service. Super helpful and saved me $$!
I recently was in Draper for a work project, and about 5 miles from my destination, my car started to misfire and lose power. I knew I wouldn't be able to safely return to Logan with the way it was running, so I did a search to find a mechanic nearby. Not knowing the area, I relied on reviews to see who had a…
My overall experience was great. I was shocked by the cost being more affordable than places like Big O. I also had my car back the same day. Unfortunately after driving it for a few days I had a check engine light come back on for a po138. They fixed my o2 sensors but I think the car has a bad catalytic converter,…
Kelly and the team are 100% on board making sure I’m taken care of. Their work is top notch, the best in Salt Lake.
Clean shop! Tech was very kind and knowledgeable had the engine fixed fast and fixed right! Office staff went over all the issues and explained different options to make a plan for me to get back on the road. Thanks!
They were all incredibly helpful when I expressed that I didn’t know what was wrong and that I had a limited time-frame to work with. They identified what was wrong and gave me a reasonable time that they could fix it in. It was wonderful, and they were kind and understanding throughout the whole process. I would…
Richins was great! Fit me in and fixed a long-time problem same day. Would recommend.
Have always provided superior service for my older truck. Great business!
Amazing service and interest in determining the problem with accuracy. They press the manufacture who paid for all parts and labor for my repair. It doesn't get any better than that!!
made an appointment for the next day for rear brake grinding noise. Got their early and they were very busy, but got to look at it in early afternoon. They said rear pads were worn out and had damaged the rotors, and possibly the caliper was damage. They replaced the rotors and pads and checked the caliper which…
Always take my car here. They actually fix it the first time, they are reasonable, and they are super helpful.
I’ve used Richens and have know Steve, Kelly and Kent over many years. They have treated me my family and my friends like gold. I highly recommend them!
I won't go anywhere else but Richin's! I don't have time to worry about car repairs, but Richin's let's me drop off my car, they call with the estimate and ask for approval, then let me pick up the car after hours with a perfect car and detailed receipt. They've never tried to oversell their services, which will keep my family and I coming to Richin's.
Richins was very helpful and got the job done. They are kind and funny. Would definitely recommend!
GOOD SERVICE. VERY FRIENDLY. HONEST & THOROUGH IN WHAT THEY TELL ME & WHAT THEY DO. I WOULD RECOMMEND THEM FOR ALL YOUR CAR'S SERVICE NEEDS.
They do a great job. Costs are exactly what they should be. Trustworthy. I've been back to them many times and each time they are fair, knowledgable, and fast.
Richins did a great job. My car was cranking but would not start. They quickly identified the problem, had a solution, and for my car back to me within the day. Wonderful people with wonderful service.
They did a great job, very friendly and fair pricing
Richins is the best auto Repair service in Utah. They a friendly and work to make sure the problem gets solved properly.
I’ve been coming to Richin’s for over 6 years and always find my way back. They are what a mechanics shop should be: honest and hard working mechanics who communicate. I’ve tried other mechanics/ dealerships and am never impressed due to the great service that Richin’s has installed for me as a customer. No one…
They went above and beyond their standard service to accommodate my stroke..
Everything was straight forward and did exactly what was asked for.
I have been taking all our family vehicles to this business for years. These guys are straight shooters. They repair what is needed, do it timely, and at a fair price. Visit these guys with confidence they will do a great job on your vehicle.
Richins has always been honest and very professional. I can always rely on them.
Great experience! Hunter gave me a ride home while they worked on my car and Kent was very informative in explaining the testing they had done and next steps.
My favorite shop in the salt lake valley. Their customer service is second to none. I almost look forward to bringing my cars in for repairs. They are very thorough with testing/diagnostics and upfront about cost. I’m sure you could find cheaper service elsewhere, but nobody else is as knowledgeable and efficient as…
Very helpful and honest! Always professional and know I can leave with trusting the job was complete and will be reliable after the service!
The guys are very up-front and friendly. I felt like I knew exactly what was going on with my car. I’ll always be bringing it back to Richin’s.
This business is awesome! I have been here several times and will continue to come back. They always do a great job and have been very honest and upfront about vehicle needs and options.
Love this repair shop! They are quick, honest and very thorough. I bring my cars here all the time. They are also very nice and helpful.
Richins is great! We’ve used them for years to service all of our cars. Fast, friendly, and effective. I highly recommend them.
Rating only, no written review.
Rating only, no written review.
Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 318 | — |
| Oil change | 160 | — |
| Auto engine diagnostic | 153 | — |
| Brakes | 143 | — |
| Engine repair | 95 | — |
| Transmission | 84 | — |
| Steering & suspension repair | 79 | — |
| Auto maintenance | 77 | — |
