Experts Reviews · Company report
Richins Car Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Richins Car Service

Herriman, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #171Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 2,287 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Richins Car Service is better than 92% of auto repair shops.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Richins Car Service is better than 88% of auto repair shops.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Richins Car Service is better than 98% of auto repair shops.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Richins Car Service is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Richins Car Service is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Richins Car Service is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Richins Car Service for 8 kinds of job.

Richins Car Service for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.320
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 96/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 578
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 320 Google reviews tagged “General repairs & maintenance” · showing 20

Jessica8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

These guys are great, honest, friendly and located in a super convenient area! Kelly looked over a new used car I just purchased and gave a better summary of the car than the pre-purchase inspection I paid for somewhere else. He did it as a courtesy while he was doing some work I brought it in for on the CV axle…

Great priceGeneral repairs & maintenance
DallonLocal Guide · 70 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

I've been taking my cars to Richens for about ten years now, and they’ve never let me down. I really appreciate their honesty, great work, and fair prices. I highly recommend them and will keep going back whenever I need service. Thanks.

Reasonable priceAuto water leak repairGeneral repairs & maintenanceAuto engine diagnostic
Kelly13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Great service.

General repairs & maintenanceAuto engine diagnostic
Linda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Dependable, reliable and knowledgeable about all aspects of automotive maintenance and repair!

Great priceGeneral repairs & maintenance
Sam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I was referred to Richins Auto via a family member and I’m so happy I was. They are kind, honest and fun! They explained exactly what needed to be fixed and made sure I understood before moving forward with the job. The work was completed in half a day. I would recommend these guys to anyone!

Reasonable priceGeneral repairs & maintenance
Jason5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Felt like I was walking back into the 80's 90's mechanic garages that I grew up experiencing. Really nice guys. Felt like honest work

Great priceGeneral repairs & maintenanceAuto brake repair
Boyd6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

As always the best honest vehicle repair shop in my 75 years have gone there for about 30 years

Great priceTransmissionTiresGeneral repairs & maintenance
KellyLe5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

They were great people to work with and I had no issues at all. I would recommend Richins Auto.

Great priceGeneral repairs & maintenanceAuto maintenanceService not listed
KyleLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

I've brought my vehicles here multiple times and its always been quick and easy. If I could leave 6 stars I would. Kent took care of me and Kelly is always a blast to chat with.

Great priceGeneral repairs & maintenanceAuto engine diagnosticVehicle Inspection
Robyn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Love this shop! They treat you like family ❤️

Great priceTiresGeneral repairs & maintenance
Angel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Friendly, knowledgeable and honest.

Reasonable priceGeneral repairs & maintenanceElectricalBrakes
Paula8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Hunter was extremely efficient in getting my car serviced. Excellent and thorough service!

General repairs & maintenance
Brown9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Always a great experience. Friendly staff and easy to work with. I would highly recommend Richin's to anyone.

Great priceGeneral repairs & maintenanceVehicle InspectionAuto maintenance
AJ6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My family and I have been taking our vehicles to Richins for years and not once have we regretted it. They’ve always treated us fairly and tried to do the best they can to work with what’s available. Kent, Kelly, and Hunter are friendly, helpful and have a great sense of humor. Those guys have always given us a…

Great priceElectrical repairAuto water leak repairGeneral repairs & maintenance
Ashley7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My husband and I have been bringing our cars to Richins for years. They have always gone above and beyond with incredibly competitive pricing. They’ve helped us more times than I can count and we’re so grateful for them!

Great priceGeneral repairs & maintenanceVehicle InspectionBrakes
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

We have used Richins for a long time and they always do a great job and give honest advice. We like to say Richins keeps our cars running!

Electrical repairGeneral repairs & maintenanceOil change
JoshLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They did a great job on my vehicle. Diagnosed quickly and precise, took me through the entirety or repairs and were very professional. Highly recommend!!

General repairs & maintenanceSteering & suspension replacementWheel alignment
Denise15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

My family have used Richins for many years, they are honest and reliable and always give the best service.

Reasonable priceGeneral repairs & maintenance
BethLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

We’ve used Richins multiple times for our vehicles. They are our go-to repair shop for great service and we feel that they go the extra mile at a fair price. These guys are great! Highly recommend them for auto repairs.

Reasonable priceGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Susan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

My go to for maintenance and fixes for my car. Honest and care about giving you a good service.

Reasonable priceGeneral repairs & maintenance

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 56%Overpriced 1%Not sure 1%

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