How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORERichins Car Service
Herriman, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #171Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 2,287 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Richins Car Service for 8 kinds of job.
Richins Car Service for general repairs & maintenance
Clear ✕All 320 Google reviews tagged “General repairs & maintenance” · showing 100
These guys are great, honest, friendly and located in a super convenient area! Kelly looked over a new used car I just purchased and gave a better summary of the car than the pre-purchase inspection I paid for somewhere else. He did it as a courtesy while he was doing some work I brought it in for on the CV axle…
I've been taking my cars to Richens for about ten years now, and they’ve never let me down. I really appreciate their honesty, great work, and fair prices. I highly recommend them and will keep going back whenever I need service. Thanks.
Great service.
Dependable, reliable and knowledgeable about all aspects of automotive maintenance and repair!
I was referred to Richins Auto via a family member and I’m so happy I was. They are kind, honest and fun! They explained exactly what needed to be fixed and made sure I understood before moving forward with the job. The work was completed in half a day. I would recommend these guys to anyone!
Felt like I was walking back into the 80's 90's mechanic garages that I grew up experiencing. Really nice guys. Felt like honest work
As always the best honest vehicle repair shop in my 75 years have gone there for about 30 years
They were great people to work with and I had no issues at all. I would recommend Richins Auto.
I've brought my vehicles here multiple times and its always been quick and easy. If I could leave 6 stars I would. Kent took care of me and Kelly is always a blast to chat with.
Love this shop! They treat you like family ❤️
Friendly, knowledgeable and honest.
Hunter was extremely efficient in getting my car serviced. Excellent and thorough service!
Always a great experience. Friendly staff and easy to work with. I would highly recommend Richin's to anyone.
My family and I have been taking our vehicles to Richins for years and not once have we regretted it. They’ve always treated us fairly and tried to do the best they can to work with what’s available. Kent, Kelly, and Hunter are friendly, helpful and have a great sense of humor. Those guys have always given us a…
My husband and I have been bringing our cars to Richins for years. They have always gone above and beyond with incredibly competitive pricing. They’ve helped us more times than I can count and we’re so grateful for them!
We have used Richins for a long time and they always do a great job and give honest advice. We like to say Richins keeps our cars running!
They did a great job on my vehicle. Diagnosed quickly and precise, took me through the entirety or repairs and were very professional. Highly recommend!!
My family have used Richins for many years, they are honest and reliable and always give the best service.
We’ve used Richins multiple times for our vehicles. They are our go-to repair shop for great service and we feel that they go the extra mile at a fair price. These guys are great! Highly recommend them for auto repairs.
My go to for maintenance and fixes for my car. Honest and care about giving you a good service.
Great service! Completed quickly and expertly. Friendly and helpful! Thanks
Richins is the place I go for all my cars needs. I will be back with all my other cars! They took care of the oil and checked everything else on my daughters Chevy Trailblazer! Thank you! 🙏🏾
Hunter is extremely kind and respectful, and goes into a perfect amount of technical detail based on what you ask. They also go out of their way to save you money. Best mechanic/shop I've ever been to.
Richens Car Service. 7/24/26 Kelly, Kent, Hunter and the owner Steve do things right in my opinion. I know when I leave my vehicle in their hands they will use the right parts that will make your vehicle run the way it should for a long time. Their mechanics have many years of experience and all have stayed there…
We have been going to Richins Car Service for years with multiple cars and have always had a great experience. They give friendly, prompt service and take the time to explain repairs and options. So awesome to have a trusted car mechanic!
These guys are fantastic! We brought them a real head scratcher of a car and they stuck with it until it was figured out. They are our go to from here on out!
I am very happy overall about Richins Auto fixing our car. Very honest and fixed it quick! Their price is very reasonable. Definitely, will recommend it to relatives and friends! One very satisfied customer here. ❤️
These are the greatest group mechanics I’ve ever met. Every single time we come in, they bend over backwards to try to help us with whatever our needs are. Even if they’re busy and we come day of in an emergency, and they don’t have time, they somehow seem to make time. They are honest, they don’t try to sell you…
Richins is the best! Their technicians are first class and always do great work. I recommend Richins to everyone!
Great and prompt service! I was referred to this shop. They do great work!
We love Richins! They are always courteous on the phone & work us in quickly. We trust them to do the best work possible at a very fair price. They have never disappointed us. We highly recommend them and appreciate their kind & friendly service. Best place ever!
Great service an I trust the staff
This was my second experience with Richins Car Service and they did not disappoint. I had some strange vibration noises coming from my 4Runner and my brakes were grinding pretty bad. The shop called me several times to give me updates, and took extra care to ensure both issues were resolved. The price was fair,…
Great communication. Very helpful explanations regarding the problem and what needed to be fixed. Much faster service than any other place we’ve used in the past.
Great service, car runs like brand new. Always fair
Told me exactly what was going on and gave me the best advice for my car!
I am extremely pleased with the service. Professionalism and personal rapport i received dealing with Hunter and Kelly! The work on my vehicle was done thoroughly and in a timely manner. I want to give a big shout out to them!!! Thank you Richins!
This was my first time using Richins. They are friendly, responsive and extremely competent. It was refreshing to see how they work in my favor to avoid necessary work and expense. They have earned our future business for all of our cars.
Work was done well and the same day. They advised i didnt need brake pads which saved me some money. Always happy with their service
Richins was solid! Easy to communicate with, best price I could find, and they got my alternator replaced the same day. Kelly was great to work with.
They make your car repairs.....painless. I trust their work. THANK YOU.
Richins has the REAL experts with REAL experience. I've been other places that try to upsell or just do only what is asked. The Richins crew tell it like it is and simply give the straight truth. They just do the right things for the right reasons. HONESTY is what keeps me coming back for all my repairs on every…
Prompt, accurate, and professional service. The price beat the dealership by at least 25%.
They take care of most of my fleet and do a great job. I usually have the vehicle back quickly, even if the part is not in stock. You can’t go wrong using these guys.
Richins is the only place we take our vehicles for care and maintenance. We have sent friends and family to Richins when auto care was needed. We will continue to work with and refer friends to Richins.
I have been taking my cars to Richins for years. It is always fixed correctly. I have an older car and they were honest about what repairs I should or shouldn't do to keep the old girl running for another year. I just wish I could find someone who could do the same thing for me, the other old girl.
They got everything taken care of in short order.
Great, friendly staff, who make me laugh and provide great communication! This is my second visit to Richins, and I will continue coming for service and repairs!
functionality check/ inspection on front, passenger side brake caliper.
This is the second time I used Richins and it was a very pleasant experience. Clean, friendly, professional and efficient. They did exactly what they said they would do and it is cheaper than the dealer. I will definitely use them again.
They are the best!
I've been here a few times. They've always been helpful and the prices are fair.
I found Richins almost 3 years ago when we moved here and they've had all of our business since. I hated using the dealer because most times I need something repaired and not replaced, which is all the dealerships can do. These guys are fair and do great work.
I can always count on this shop to take amazing care of me. From the moment I walk in, they treat me like family—honest, friendly, and genuinely looking out for my best interest. They go the extra mile every time, whether it’s explaining repairs clearly, fitting me into their schedule, or making sure everything is…
Kelly is awesome! He communicates well and provides clear descriptions of what was done and why. We will always go back!
Straight shooting evaluation on a Dealership’s (fictitious) repair quote. Just saved myself $2,700! Happy day for me!
Richins team was fast and affordable. I was really nervous about taking my truck to a new mechanic but felt like I was treated fairly.
Honest, quick and helpful. Reasonable pricing. Good work
Been going here for 30 years. Honest folks who do great work…and they make me laugh.
This group continues their great professional service--prompt scheduling and completion and pleasant to work with!
They are always friendly and happy to see me! The work is always done when promised and they fix it right the first time!
Fast and professional.
I took my truck to the Ford dealership and they said that they fixed the problem with my four-wheel-drive IWE, only to find that the problem recurred. I called the dealership and they told me I’d need to leave it with him for three days for them to try to fix it and would charge me again. I took it to Richins Car…
Fantastic repair shop you can trust! Hunter was great to schedule our car for troubleshooting issues, and kept in touch with me throughout the process of the repairs. This family owned shop is now a reflection of the original owners values and work ethic. Thank you guys
Kent and Kelly are in the top 5 of Utah auto mechanics. Their diagnostic and repair skills are excellent. The fair and reasonable repair price they quote when a customer drops off the car, is many times less than when the repair or service is completed. I’ve had the privilege of using their services for over 30…
They are so great. We got quotes from several places. They were the best price. They found the problem and fixed it. Another place wanted to sell us new tires instead of the axle. Our tires were only two years old I feel they are honest and do a great job.
Excellent service and helpful Explain my service and repairs so I understand Fair prices
My Ford Explorer started dripping a little oil. The dealer told me it was my turbo and it needed to be replaced at a cost of $2,700 for just one of the two turbos on my vehicle. After some research online about turbos on Ford ecoboost engines, I knew I needed a second opinion from an independent mechanic shop. A…
My car is older and Richins has been servicing it for most of its long life. Keeps it going and running smooth. Always trust for repairs to be done timely and accurately. Such a friendly staff to work with too!
These guys were recommended to me by a family member, and I’m so happy they did! All the work I have had done here has been phenomenal, and they never fail to make sure I get a good deal. If you want it done right, the first time, take all of your auto needs to Richins 👍🏼
Really enjoy doing business with these guys - very straightforward, fast work, good prices, and they do a great job.
These guys always take good care of me. They go above and beyond.
So glad my friend recommended Richins! They saved me so much money! The dealer wanted to charge me thousands for the wrong issue and Richins found the real problem and fixed it for a fraction of the price. These guys are upfront and honest and so great to work with!
I recently was in Draper for a work project, and about 5 miles from my destination, my car started to misfire and lose power. I knew I wouldn't be able to safely return to Logan with the way it was running, so I did a search to find a mechanic nearby. Not knowing the area, I relied on reviews to see who had a…
Checked over the car after it had been sitting for years. Called and discussed the findings then fixed what needed to be done to make it safe and reliable. I'm very pleased with the way I was treated and the work that was done.
Richins Auto is fast and they are very honest. Very Honest and fast!!
Kelly and the team are 100% on board making sure I’m taken care of. Their work is top notch, the best in Salt Lake.
I have gone to Richins for years. They are always efficient and reasonable. Never had a problem with their work and service.
It took me a while to find a good auto service company. When I came across Richins and saw his reviews on Google I thought I give them a try. It was one of the best decision I made. I like how honest and upfront they are with me and really appreciate the work they do on my vehicles. I would highly recommend them to anybody.
These guys are honest and provide good value. Getting your car repaired can often be a huge gamble but these guys are amazing. Straight shooters, excellent at what they do and really good people to boot. I highly recommend you use them if you are in need of automobile repairs or maintenance.
As always the best repair service in Draper
These guys are so awesome and friendly and they always treat me fairly. They are also very trustworthy and do a great job. My vehicles are in good hands with these guys. Thanks Steve and crew!
I love taking my car to these guys! As a woman I feel comfortable asking them questions and getting their opinion on things.
I truly trust the work that Richins does on my vehicle. Their prices were well under what the dealership quoted me and they got me in and out in 1 day. They use quality parts and always communicate with any issues, questions, or concerns before doing any additional work. I always recommend them to anyone who needs work done on their vehicles.
great knowledge, excellent work. Always enjoy their friendly nature
We love this auto shop. They are ALWAYS so kind. We have been using them for many years, and they are honest and fair with their pricing. Just had a lot of work done on the car, and when they had to call to tell us it would be more than originally quoted, tried to give us discounts to offset the cost. Won’t take our…
Amazing service and interest in determining the problem with accuracy. They press the manufacture who paid for all parts and labor for my repair. It doesn't get any better than that!!
They were fast and reasonably priced, took my car in in the morning and had it back that night. Would recommend!
At Richins I always get fair, friendly service.
Job was done according to how they quoted me and in a courteous and timely manner. I recommend Richins to others and would come back for future vehicle problem.
I have been coming here for 6 years after someone else told me about this place. I have always been very happy and will always keep bringing my vehicles here . Very honest with me. , prices are very fair and i recommend very Highly.
My old girl had some much needed work to be done! Talkin about my truck! Not my wife... she’s perfect... My first time taking a vehicle to Richins and they were great! The communication was awesome. They broke down the price of the repairs and labor before they did the work so there was no surprises. They were fast…
Richins always takes good care of me.
Got me in within a couple of days of my call and was able to diagnose and repair my a/c the same day. Friendly and good communication. Long time Draper resident is thankful for this longtime Draper business.
I’ve used Richens and have know Steve, Kelly and Kent over many years. They have treated me my family and my friends like gold. I highly recommend them!
These guys are always honest and communicate well!
Honest, personable, and thorough. Worth the drive.
Been using Richins Car service for over 5 years now. Only place we take our family vehicles now. Great communication and trustworthy people. Always a comfortable experience. Curtis Wilson
Took me in right away and had my car fixed in a day
Thank you, Thank you, Thank you. I have been going to Richins for a few years now after having a few bad experiences taking my car to the dealership shop. This shop cares about their client's, they’re honest, and take pride in their work. Every time I have car trouble they get my car in quickly and it is usually…
Show more general repairs & maintenance reviews (220 more) →
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 318 | — |
| Oil change | 160 | — |
| Auto engine diagnostic | 153 | — |
| Brakes | 143 | — |
| Engine repair | 95 | — |
| Transmission | 84 | — |
| Steering & suspension repair | 79 | — |
| Auto maintenance | 77 | — |
