How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORERichins Car Service
Herriman, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #171Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 2,287 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Richins Car Service for 8 kinds of job.
Richins Car Service for oil change
Clear ✕All 160 Google reviews tagged “Oil change” · showing 100
I was able to get in quick. They fixed my sqeaky brakes that have been driving me crazy! Also provided me with an estimate for something that will eventually need to be fixed, gives me time to plan ahead!
Brought my truck to Richins looking to have a few different issues diagnosed. They had all 3 issues diagnosed the same day. Gave me in depth descriptions of each issue and different ways to go about addressing them. Pleasant and friendly to work with. Will definitely come back in the future.
Richins has serviced all our vehicles for over twenty-five years and we wouldn't trust anyone else! If you’re looking for a shop that is always fair, honest, fast, experienced and friendly, Richins is the one for you! (P.S. This is a REAL review!) —T. Morris, Herriman, UT
I prefer Richins to any other car repair establishment, including the car dealer. They are friendly, reasonably priced, experienced and above all, honest. I also appreciate that their front office is clean!
These guys do a great job always! Went above and beyond and will always have my business. They do great work and save you money where they can.
Friendly, knowledgeable and honest.
I took my car here in June for a “spring road trip” inspection. Everything went great! Then I needed a new battery ASAP. Kelly and team got me in the very next morning and had my car ready to go just an hour later. I highly recommend this place.
My family and I have been taking our vehicles to Richins for years and not once have we regretted it. They’ve always treated us fairly and tried to do the best they can to work with what’s available. Kent, Kelly, and Hunter are friendly, helpful and have a great sense of humor. Those guys have always given us a…
My husband and I have been bringing our cars to Richins for years. They have always gone above and beyond with incredibly competitive pricing. They’ve helped us more times than I can count and we’re so grateful for them!
We have used Richins for a long time and they always do a great job and give honest advice. We like to say Richins keeps our cars running!
Richins is the place I go for all my cars needs. I will be back with all my other cars! They took care of the oil and checked everything else on my daughters Chevy Trailblazer! Thank you! 🙏🏾
Richens Car Service. 7/24/26 Kelly, Kent, Hunter and the owner Steve do things right in my opinion. I know when I leave my vehicle in their hands they will use the right parts that will make your vehicle run the way it should for a long time. Their mechanics have many years of experience and all have stayed there…
These are the greatest group mechanics I’ve ever met. Every single time we come in, they bend over backwards to try to help us with whatever our needs are. Even if they’re busy and we come day of in an emergency, and they don’t have time, they somehow seem to make time. They are honest, they don’t try to sell you…
I’ve been here multiple times before and previously, the service was great. This time it wasn’t. There were what I see to be 4 points of communication breakdown on their part: I dropped my car off in the morning and was supposed to hear back later that day. 1) I never got that call and it left me in a compromised…
The guys at Richins replaced the timing belt, serpentine belt, and water pump on my Acura. They charged about a third of what the dealers were asking. Job went well they did it for a bit less than the estimate. I love them!!
Always excellent friendly service. Honest fair pricing. Only place i would recommend to my friends and family. Thanks Ken!
Great team at Richins, and they really take great care of their customers!
Told me exactly what was going on and gave me the best advice for my car!
Work was done well and the same day. They advised i didnt need brake pads which saved me some money. Always happy with their service
The team at Richin’s Garage are always very helpful and friendly. They ran diagnostics on my car this week and found the problem . I’m grateful for them knowledge and service!
Richins has the REAL experts with REAL experience. I've been other places that try to upsell or just do only what is asked. The Richins crew tell it like it is and simply give the straight truth. They just do the right things for the right reasons. HONESTY is what keeps me coming back for all my repairs on every…
They take care of most of my fleet and do a great job. I usually have the vehicle back quickly, even if the part is not in stock. You can’t go wrong using these guys.
They are great mechanic shop. I sent all three of my daughters to them. They’re very honest and explain everything really well really easy to work with. I would recommend them to anybody that needs a mechanical work.
They got everything taken care of in short order.
Great, friendly staff, who make me laugh and provide great communication! This is my second visit to Richins, and I will continue coming for service and repairs!
I've been here a few times. They've always been helpful and the prices are fair.
This is my first time Richins and I am very impressed with their knowledge , turn time and customer service.
I like taking my car to Richins. They are very good about what needs to be fixed and what can wait to get fixed. I also like they let you know up front the total cost before doing any work.
👌 As always Richin’s did all that was asked for. They worked quickly and professionally on an urgent repair and service within 1 day. Thank you.
These guys have been my go-to mechanic for years. They are friendly and knowledgeable, and, most importantly, honest. When a dealership gave me a quote on estimated repairs for my car, I took it to Richins instead of getting it repaired at the dealership. They told me that I didn’t need some of the repairs the…
Great guys! Great service! Highly recommend them.
First time at Richins and it was a great experience. Excellent communication on repairs and pricing was fair and not overpriced. I will return in the future for any necessary repairs to my vehicle!
These guys were recommended to me by a family member, and I’m so happy they did! All the work I have had done here has been phenomenal, and they never fail to make sure I get a good deal. If you want it done right, the first time, take all of your auto needs to Richins 👍🏼
So glad to have found Richins. Everyone needs a good service they can trust - they have always been excellent for us.
Really enjoy doing business with these guys - very straightforward, fast work, good prices, and they do a great job.
I started going to Richins Auto a couple years ago from a friend referrel. They have worked on both my car and truck a few times and I’ve always been pleased with the people, and the service they provide. They are quick and efficient at getting my cars fixed.
I recently moved to Salt Lake City and was looking for a trustworthy mechanic. Richins exceeded my expectations. From the start, they took the time to listen—spending nearly 10 minutes on the phone with me as I explained the issues I was noticing. They clearly outlined what they would check, kept me updated with…
Kelly and the team are 100% on board making sure I’m taken care of. Their work is top notch, the best in Salt Lake.
I have gone to Richins for years. They are always efficient and reasonable. Never had a problem with their work and service.
Thanks again for another great service. Keep up the great work and highly recommend Richens car service to anyone looking for a great shop!
It took me a while to find a good auto service company. When I came across Richins and saw his reviews on Google I thought I give them a try. It was one of the best decision I made. I like how honest and upfront they are with me and really appreciate the work they do on my vehicles. I would highly recommend them to anybody.
As always the best repair service in Draper
I love taking my car to these guys! As a woman I feel comfortable asking them questions and getting their opinion on things.
Quick and honest service.
At Richins I always get fair, friendly service.
I was looking for a car fix it place, as I was new to the area. I found Richins by google reviews and the reviews didn’t lie! They were so helpful in the two times I have taken my car in. They went above and beyond and took time to help figure out the problems. Big fan and will be back!
Richins always takes good care of me.
Great service, fair price, and very professional.
I’ve used Richens and have know Steve, Kelly and Kent over many years. They have treated me my family and my friends like gold. I highly recommend them!
Been using Richins Car service for over 5 years now. Only place we take our family vehicles now. Great communication and trustworthy people. Always a comfortable experience. Curtis Wilson
Richins always does a great job, much appreciated for getting my truck done quickly and doing work for my parent’s vehicles as well. 5 Stars!!! **Another quick turnaround in my truck before the weekend ❄️🙌🏼❄️
I have been taking my car to Richins for several years! They are honest, fairly priced, and efficient! I would highly recommend their services!
I won't go anywhere else but Richin's! I don't have time to worry about car repairs, but Richin's let's me drop off my car, they call with the estimate and ask for approval, then let me pick up the car after hours with a perfect car and detailed receipt. They've never tried to oversell their services, which will keep my family and I coming to Richin's.
GOOD SERVICE. VERY FRIENDLY. HONEST & THOROUGH IN WHAT THEY TELL ME & WHAT THEY DO. I WOULD RECOMMEND THEM FOR ALL YOUR CAR'S SERVICE NEEDS.
I have been going to this location for years. Friendly and honest staff. This last visit Hunter did a great job answering all my questions and getting my car back to me as fast as possible.
I had a service performed on a water pump for our car, the set up for the car’s water pump is very difficult to handle. Richins Car Service was very helpful through the whole process, they kept me updated on the info and completed the work quickly. I would strongly recommend using them.
I have been going to Richins for the last 15 years. Have always received great service on my vehicles. Kelly, Kent and the rest of the team are very honest and trustworthy.
Richin's is always honest and fairly priced. These guys have earned my business by being upfront and reasonable. They are always willing to explain what work they have completed and always greet me with a smile. I have used them for car maintenance for the last 10 years.
I recently had 2 of my cars in for service at Richin's Car Service. My experience was phenomenal! They were professional, friendly, and kept me updated during the process. I highly recommend them to anyone needing a repair on their vehicle!
I have trusted this place for years with my car. They are always wonderful.
Highly recommend, they were quick, efficient, very informative, and kind.
These guys are fair and honest in fixing my vehicle. They have gone out of their way in customer service time and time again. And they are always good to make me laugh. I refer all my friends to them.
I had the engine light on for over a year and couldn’t get tabs due to failing the emissions test. Kelly and the crew were able to fix that issue as well as fix many other minor issues I’ve been dealing with. Always called before moving forward to make sure I approved of the charges etc.
From the simple to the complex, we have always had a great experience taking our cars to Richins. They are friendly, knowledgeable and fast. I have referred friends to them when they were having a car crisis, and even though Richins was booked, they provided several good referrals of other shops that could help. A…
Great service
Excellent customer service.
Always great to bring my car to a place I trust!
I’ve been coming to Richin’s for over 6 years and always find my way back. They are what a mechanics shop should be: honest and hard working mechanics who communicate. I’ve tried other mechanics/ dealerships and am never impressed due to the great service that Richin’s has installed for me as a customer. No one…
Though Richin’s has been super busy lately, they were able to make sure my vehicle was taken care of. They were transparent and honest about costs and repairs and even rotated my tires without being asked. Much appreciated!
I would highly recommend Richins Auto Service for all car repairs. They are professional and honest! They go above and beyond to give me the best customer service and prices. They even stayed an hour after closing to fix my brakes so I could have my car the next day. Thank you awesome guys at Richins!!
I have 100% trust and confidence in Richins. They’ve been the only ones to touch my Toyota RAV4 since I bought it in 2007. I love Richins.
Super friendly people and great service.
Always super friendly and professional service. Great communication and follow through. Like having a trusted freind in the auto repair business. Highly recommend.
Completely hassle-experience. I called a couple days before to see if they had any spots available for an oil change but they were slammed as usual but they still fit me in. I drop off my car and it was done in a few hours ready for pickup. Kent & Kelly are always so accommodating and make the entire experience truly exceptional!!
I appreciate Richins so much. They are so thorough, consistent, and kind. I appreciate their quick communication and humor! They are the best!
Great repairs, great friendly folks their the best.
I have been going to Richins for years and they always do the best work. This last time I had an issue with my splash guard and instead of ordering me a new one they figured out how to reattach it and save me some money but also fixed my car! Highly recommend.
Richins Auto has been out auto source for all Our auto fixes for the past 10 years. Steve and his team are great, fair, honest and do a great job on everything your auto may need!
This is a very well run business, upfront about pricing, great communication throughout the process, made a few recommendations on preventative care that was helpful. Will definitely be using them again in the future.
Richen's always beats everyone in price, courtesy, and expertise! I highly recommend them!
Thanks go out to these good mechanics and great people at Richins Automotive. Without gimmicks or pressure, they told me what was needed and they offered it for a fair price. No one wants to be tricked, and these guys will be straight with you. I felt respected and understood while talking about my car repairs,…
Good work.
Love these guys. They were quite a bit less expensive than the dealership AND they were a huge help on getting a second opinion on some maintenance items. This place is busy for a reason. Good work and super fair mechanics. Thank you Richins!
They are really awesome and try to get the best deals for you, honestly would definitely recommend them.
Richins was super great! It’s hard to find a good mechanic but Richins is very real with their customers, and speaks to them on their level. They even high-balled my quoted price knowing it’d end up being a little cheaper just so I wasn’t surprised when the bill came.
I’m so grateful to have discovered Richins Car Repair. They are honest, inform you about your problem, and are very good and fast, in the repair work. They are reasonably priced, they don’t take advantage of you. I would highly recommend Richins Car Repair from my experiences, that I’ve had.
Only straight shooters I’ve found in town. I’ve used these guys multiple times with multiple vehicles. Highly recommend.
They were so good about discussing my options with me. I’m very happy with the advice and service I received.
I have been using Richins for over five years. I love their shop! The management is experienced and professional. They know their way around cars and they understand the needs of their customers. Their prices are always fair and they get it done right!
The staff at Richins are always very friendly helpful and do a great job
I'll take all of my vehicles here going forward. They were very professional and helpful and gave me some insight into what actually needed to be done and what could wait. They clearly were focused on customer service far above giving me products and "services" that I didn't need. They won my business going forward for sure.
My older VW Passat had a cracked oil pan and Richins was recommended to me. They replaced it quickly and for the quoted price without trying to push any “extras”. I’ll definitely be back the next time I have an issue.
I enjoy doing business with Richins. They are very professional and competent and were able to get my vehicle in and fixed quickly. I'm not an expert, but their prices seem reasonable and the work done well.
Richens is our go-to mechanic. They are trustworthy, when they do the job you know that it’s done right the first time. We are most impressed by their honesty, they will tell you if your car looks just fine and no repairs are needed, the honesty is quite refreshing! We will always be Richens customers.
Richins are great to work with. They are honest, great to communicate clearly what they discover is the problem, good pricing. I grateful to have found a car service I can trust.
The people at Richin’s are great. They are always available. They offer great service. They keep my updates on my cars status when in the shop. They never charge me for unneeded things, and they never Surprise me with unknown work.
Got me in quickly, honest, fair price.
Got it done quickly
Amazing group of mechanics! They won’t screw your over, they’ll tell you what’s up and if it doesn’t need to be fixed or replaced, they’ll tell you and won’t take advantage of you. They are honest and very quick with their turn over. I recommend them to everyone!
They have always treated me fairly and do great work!
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 318 | — |
| Oil change | 160 | — |
| Auto engine diagnostic | 153 | — |
| Brakes | 143 | — |
| Engine repair | 95 | — |
| Transmission | 84 | — |
| Steering & suspension repair | 79 | — |
| Auto maintenance | 77 | — |
