How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORERichins Car Service
Herriman, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #171Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 2,287 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Richins Car Service for 8 kinds of job.
Richins Car Service for steering & suspension repair
Clear ✕All 80 Google reviews tagged “Steering & suspension repair” · showing 40
Just had Richins replace suspension parts on our Tacoma. Great tow work with and good at communication. I will be going back for any future car repair needs
Kelly and Richins Car Service are five stars no doubt about it. Kelly talked me through the recommended repairs, cost, best options and warrantied a battery from a different shop that he didn't need to do. Solid service and communication. Great service and look forward to working with Kelly and Richins Car Service in the future. Six out of five stars!
We’ve used Richins multiple times for our vehicles. They are our go-to repair shop for great service and we feel that they go the extra mile at a fair price. These guys are great! Highly recommend them for auto repairs.
Hunter is extremely kind and respectful, and goes into a perfect amount of technical detail based on what you ask. They also go out of their way to save you money. Best mechanic/shop I've ever been to.
We have been going to Richins Car Service for years with multiple cars and have always had a great experience. They give friendly, prompt service and take the time to explain repairs and options. So awesome to have a trusted car mechanic!
Kelley was great, got my car in as soon as they could and had some of the best prices in town. Highly recommend!!!!
Very helpful and was clear about pricing, they are fast about getting back to you with information and did good work on my car
Richins has the REAL experts with REAL experience. I've been other places that try to upsell or just do only what is asked. The Richins crew tell it like it is and simply give the straight truth. They just do the right things for the right reasons. HONESTY is what keeps me coming back for all my repairs on every…
These guys are the best. No bs just honest work. I won’t take my car anywhere else.
Richins Car Service has a great staff and are easy to work with and are very honest in the work they do.
Richins Car Service continually wins my business by being very honest. A potential bill of $600 was reduced to $200 by their ingenuity. I highly recommend this business.
Excellent service, great customer interaction and total satisfaction in every way.
Great local shop. Got us in quick and handled all the needs. Friendly and communicated clearly.
Richins is my trusted source for auto repairs when I need something done right. My mom was recently visiting from out of town, and her van was exhibiting some dangerous behavior. We took it to Richins, and they diagnosed and repaired it the same day. Problem fixed. No hassle, no worry. When we weren't able to pick…
11/20/25 update: I’ve unfortunately had to get multiple repairs from this shop redone within 2-3 years of having Richin’s work on my car. The warranty on their parts doesn’t go past 2 years. I’m having a hard time trusting the quality of their parts since they don’t seem to last. You might save money in their short…
These guys were recommended to me by a family member, and I’m so happy they did! All the work I have had done here has been phenomenal, and they never fail to make sure I get a good deal. If you want it done right, the first time, take all of your auto needs to Richins 👍🏼
Richins is amazing. I’ve been taking my Subaru to them for 4 years now and the guys at Richins always do a great job. They are honest a fairly priced, they always explain clearly what’s going on and what my options are, and they respect whatever I decide to have done. They know their trade and I trust them to take care of my car!
Really enjoy doing business with these guys - very straightforward, fast work, good prices, and they do a great job.
Great team, flexible and decent prices. Patient working my work schedule to fit me in.
Awesome shop, fantastic crew!! Happy I was turned onto them!!!! I can trust my mechanics now!!!!! Forgot to add how perfect the front end is now, like brand new!!!! Feels great!!!! Thankyou again!!!! Even though they have to deal with new emissions protocol that doesn't work for shit, they still work it out!!! Thanks guys!!!!!
Have always provided superior service for my older truck. Great business!
made an appointment for the next day for rear brake grinding noise. Got their early and they were very busy, but got to look at it in early afternoon. They said rear pads were worn out and had damaged the rotors, and possibly the caliper was damage. They replaced the rotors and pads and checked the caliper which…
At Richins I always get fair, friendly service.
I’ve used Richens and have know Steve, Kelly and Kent over many years. They have treated me my family and my friends like gold. I highly recommend them!
Thank for figuring out my problems and getting me back on my cross country trip. Great dealing with you. My van drives perfect and no engine light .
Richins is great! They are professional and do a great job.
GOOD SERVICE. VERY FRIENDLY. HONEST & THOROUGH IN WHAT THEY TELL ME & WHAT THEY DO. I WOULD RECOMMEND THEM FOR ALL YOUR CAR'S SERVICE NEEDS.
The team at Richins was fast to get my car in and fixed and most importantly friendly with excellent customer service. CS is rare to find in a car repair shop so I will definitely be back when I need one of my cars serviced or repaired. Goodbye dealership service department. I found a place I can trust.
Very upfront about what they needed to do and what the costs were. Very quick and had good communication about time frames.
Fast, friendly and good prices. I recommend them to all of my family.
They were great and informative! Steve kept me informed of all situations. My car has driven great! I will go back! Thank you for your g East service!
Very professional and got me right in at their earliest appointment
Honest and quick repairs, Richin’s is the only shop i trust going to
Real good service, they are really experienced and explain you at a very understandable detail what they need to fix (or test before fixing), besides you can do many things to maintain your car in the same place. Prices are within the market as well, so my maintanance was affordable
I heard a strange noise coming from my front passenger side wheel when I was visiting salt lake from out of town figured out it was the front bearings if I was home I could have done this job myself but felt that they did the job very well at a fair price would definitely recommend them
Very knowledgeable and reputable
I've been using richins on my vehicles for about a decade. As always, their quote came in at a fraction of the price of bigger chain repair shops. They had to order in some parts for my air ride suspension and had me up and running the next day. 10/10
Great group of guys, doing some honest work, and in a timely manner. They had all the work done for my car with in a day and from past experience with other shops normally my cars there for a few days so I was very pleased with how fast they took care of it.
This is a great shop for honest reliable service at a good price.
I was able to get in quickly. They got the work done as efficiently as could be expected. It had to do with my wheels and suspension. There were three issues that were causing problems. I had taken it to Larry Miller a few weeks before and they did not detect, or At least they did not speak to me about and fix, two…
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 318 | — |
| Oil change | 160 | — |
| Auto engine diagnostic | 153 | — |
| Brakes | 143 | — |
| Engine repair | 95 | — |
| Transmission | 84 | — |
| Steering & suspension repair | 79 | — |
| Auto maintenance | 77 | — |
