How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORERichins Car Service
Herriman, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #171Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 2,287 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Richins Car Service for 8 kinds of job.
Richins Car Service for steering & suspension repair
Clear ✕All 80 Google reviews tagged “Steering & suspension repair”
Just had Richins replace suspension parts on our Tacoma. Great tow work with and good at communication. I will be going back for any future car repair needs
Kelly and Richins Car Service are five stars no doubt about it. Kelly talked me through the recommended repairs, cost, best options and warrantied a battery from a different shop that he didn't need to do. Solid service and communication. Great service and look forward to working with Kelly and Richins Car Service in the future. Six out of five stars!
We’ve used Richins multiple times for our vehicles. They are our go-to repair shop for great service and we feel that they go the extra mile at a fair price. These guys are great! Highly recommend them for auto repairs.
Hunter is extremely kind and respectful, and goes into a perfect amount of technical detail based on what you ask. They also go out of their way to save you money. Best mechanic/shop I've ever been to.
We have been going to Richins Car Service for years with multiple cars and have always had a great experience. They give friendly, prompt service and take the time to explain repairs and options. So awesome to have a trusted car mechanic!
Kelley was great, got my car in as soon as they could and had some of the best prices in town. Highly recommend!!!!
Very helpful and was clear about pricing, they are fast about getting back to you with information and did good work on my car
Richins has the REAL experts with REAL experience. I've been other places that try to upsell or just do only what is asked. The Richins crew tell it like it is and simply give the straight truth. They just do the right things for the right reasons. HONESTY is what keeps me coming back for all my repairs on every…
These guys are the best. No bs just honest work. I won’t take my car anywhere else.
Richins Car Service has a great staff and are easy to work with and are very honest in the work they do.
Richins Car Service continually wins my business by being very honest. A potential bill of $600 was reduced to $200 by their ingenuity. I highly recommend this business.
Excellent service, great customer interaction and total satisfaction in every way.
Great local shop. Got us in quick and handled all the needs. Friendly and communicated clearly.
Richins is my trusted source for auto repairs when I need something done right. My mom was recently visiting from out of town, and her van was exhibiting some dangerous behavior. We took it to Richins, and they diagnosed and repaired it the same day. Problem fixed. No hassle, no worry. When we weren't able to pick…
11/20/25 update: I’ve unfortunately had to get multiple repairs from this shop redone within 2-3 years of having Richin’s work on my car. The warranty on their parts doesn’t go past 2 years. I’m having a hard time trusting the quality of their parts since they don’t seem to last. You might save money in their short…
These guys were recommended to me by a family member, and I’m so happy they did! All the work I have had done here has been phenomenal, and they never fail to make sure I get a good deal. If you want it done right, the first time, take all of your auto needs to Richins 👍🏼
Richins is amazing. I’ve been taking my Subaru to them for 4 years now and the guys at Richins always do a great job. They are honest a fairly priced, they always explain clearly what’s going on and what my options are, and they respect whatever I decide to have done. They know their trade and I trust them to take care of my car!
Really enjoy doing business with these guys - very straightforward, fast work, good prices, and they do a great job.
Great team, flexible and decent prices. Patient working my work schedule to fit me in.
Awesome shop, fantastic crew!! Happy I was turned onto them!!!! I can trust my mechanics now!!!!! Forgot to add how perfect the front end is now, like brand new!!!! Feels great!!!! Thankyou again!!!! Even though they have to deal with new emissions protocol that doesn't work for shit, they still work it out!!! Thanks guys!!!!!
Have always provided superior service for my older truck. Great business!
made an appointment for the next day for rear brake grinding noise. Got their early and they were very busy, but got to look at it in early afternoon. They said rear pads were worn out and had damaged the rotors, and possibly the caliper was damage. They replaced the rotors and pads and checked the caliper which…
At Richins I always get fair, friendly service.
I’ve used Richens and have know Steve, Kelly and Kent over many years. They have treated me my family and my friends like gold. I highly recommend them!
Thank for figuring out my problems and getting me back on my cross country trip. Great dealing with you. My van drives perfect and no engine light .
Richins is great! They are professional and do a great job.
GOOD SERVICE. VERY FRIENDLY. HONEST & THOROUGH IN WHAT THEY TELL ME & WHAT THEY DO. I WOULD RECOMMEND THEM FOR ALL YOUR CAR'S SERVICE NEEDS.
The team at Richins was fast to get my car in and fixed and most importantly friendly with excellent customer service. CS is rare to find in a car repair shop so I will definitely be back when I need one of my cars serviced or repaired. Goodbye dealership service department. I found a place I can trust.
Very upfront about what they needed to do and what the costs were. Very quick and had good communication about time frames.
Fast, friendly and good prices. I recommend them to all of my family.
They were great and informative! Steve kept me informed of all situations. My car has driven great! I will go back! Thank you for your g East service!
Very professional and got me right in at their earliest appointment
Honest and quick repairs, Richin’s is the only shop i trust going to
Real good service, they are really experienced and explain you at a very understandable detail what they need to fix (or test before fixing), besides you can do many things to maintain your car in the same place. Prices are within the market as well, so my maintanance was affordable
I heard a strange noise coming from my front passenger side wheel when I was visiting salt lake from out of town figured out it was the front bearings if I was home I could have done this job myself but felt that they did the job very well at a fair price would definitely recommend them
Very knowledgeable and reputable
I've been using richins on my vehicles for about a decade. As always, their quote came in at a fraction of the price of bigger chain repair shops. They had to order in some parts for my air ride suspension and had me up and running the next day. 10/10
Great group of guys, doing some honest work, and in a timely manner. They had all the work done for my car with in a day and from past experience with other shops normally my cars there for a few days so I was very pleased with how fast they took care of it.
This is a great shop for honest reliable service at a good price.
I was able to get in quickly. They got the work done as efficiently as could be expected. It had to do with my wheels and suspension. There were three issues that were causing problems. I had taken it to Larry Miller a few weeks before and they did not detect, or At least they did not speak to me about and fix, two…
They were very professional and made sure that I was satisfied with the service
Great service and repairs!
Richins provides great service at an honest price.
Our Honda Odyssey had a number of issues when we brought it in to Richins and we feared the worst. They were able to quickly diagnose the issues and were very straight forward with information and their recommendations. The repairs were also very fast and there were no hidden bombs dropped on us when we got the…
Got to tell you if you are looking for a honest auto mechanic that does great work, look no further than Richins Car Service. We were very impressed. We found them from an internet search. They quoted us a job, then did the job at even a better price and advised us on things that needed and didn’t need to be done.…
My favorite shop in the salt lake valley. Their customer service is second to none. I almost look forward to bringing my cars in for repairs. They are very thorough with testing/diagnostics and upfront about cost. I’m sure you could find cheaper service elsewhere, but nobody else is as knowledgeable and efficient as…
They communicated well and gave us options for our budget. As well as letting us know what was the best starting point for our fixes. I'm glad this was the first shop we found after our move, it felt just like our small town mechanics.
Great and professional as well as fairly priced. They make sure you know what’s going on every step of the way.
They solved the problem and got our car back to us and time they stated
Richins are great to work with. They are honest, great to communicate clearly what they discover is the problem, good pricing. I grateful to have found a car service I can trust.
The people at Richin’s are great. They are always available. They offer great service. They keep my updates on my cars status when in the shop. They never charge me for unneeded things, and they never Surprise me with unknown work.
I do most repairs on my vehicles and got in over my head with an axle repair. I visited Richins Auto Repair and received a quote for the work I needed done. The price seemed to be extremely fair and they said they could perform the work the next business day. When I dropped the vehicle off I was concerned and asked…
Everyone at Richins worked hard to find what was wrong with my car. Steve took extra time to find the part I needed for a good price and got me all squared away. This shop is awesome!
Honest and hard working. Great customer sevice!
This is the best place in Draper to take your car. They don’t overcharge you and have responsive, quick service.
These guys were great. My Lexus had a transfer case fluid leak. I had checked with various shops about how to do it and Richins was knowledgeable and reasonable with respect to price. A second time I had a mysterious humming sound . Turned out to be a faulty wheel bearing,! A third time they did a timing belt and…
I won't take my car anywhere else. They are fast, great customer service, good prices, and do excellent work. Customer for 10 years now, and I'm so glad I heard about them.
I made an appointment for Richins because of the great reviews they have. They were great, very professional and friendly. They even gave me a ride back to my place after I dropped off my car, since it was going to take awhile to get everything checked. I had to get a few things looked at. I thought maybe my brakes…
Genuinely polite, respectful, and knowledgeable staff. Always been super open and honest about what repairs need doing and how much it will cost. 👍
Richins fixed my ball bearing and had my car ready in less then 2 hours! Unbelievably fast service! I trust these men 100%. Thank you once again for doing a job well done!
Great customer service! Gave me a ride home while the car was there, then took the time to discuss the issues, completed repairs, and ideas for the future maintenance of the car. On top of all that, the repair was 3 to 500 dollars cheaper than other places!!
The workers at Richins are ALWAYS nice, professional and honest. They get your car in working order fast and I've never had any problems with the quality of their work.
Richins is great! We’ve used them for years to service all of our cars. Fast, friendly, and effective. I highly recommend them.
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 318 | — |
| Oil change | 160 | — |
| Auto engine diagnostic | 153 | — |
| Brakes | 143 | — |
| Engine repair | 95 | — |
| Transmission | 84 | — |
| Steering & suspension repair | 79 | — |
| Auto maintenance | 77 | — |
