Experts Reviews · Company report
Richins Car Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Richins Car Service

Herriman, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #171Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 2,287 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Richins Car Service is better than 92% of auto repair shops.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Richins Car Service is better than 88% of auto repair shops.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Richins Car Service is better than 98% of auto repair shops.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Richins Car Service is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Richins Car Service is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Richins Car Service is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired Richins Car Service for 8 kinds of job.

Richins Car Service for tire rotations

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.25
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Tire rotations”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#24 / 245
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 25 Google reviews tagged “Tire rotations”

AJ6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

My family and I have been taking our vehicles to Richins for years and not once have we regretted it. They’ve always treated us fairly and tried to do the best they can to work with what’s available. Kent, Kelly, and Hunter are friendly, helpful and have a great sense of humor. Those guys have always given us a…

Great priceElectrical repairAuto water leak repairGeneral repairs & maintenance
Jay13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

The guys at Richins replaced the timing belt, serpentine belt, and water pump on my Acura. They charged about a third of what the dealers were asking. Job went well they did it for a bit less than the estimate. I love them!!

Reasonable priceTire rotationsBrakesOil change
Beverly13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

The team at Richin’s Garage are always very helpful and friendly. They ran diagnostics on my car this week and found the problem . I’m grateful for them knowledge and service!

Reasonable priceTire rotationsAir conditioningBattery
MichaelLocal Guide · 107 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Richins has the REAL experts with REAL experience. I've been other places that try to upsell or just do only what is asked. The Richins crew tell it like it is and simply give the straight truth. They just do the right things for the right reasons. HONESTY is what keeps me coming back for all my repairs on every…

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceSteering & suspension replacement
Pamela1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

They are the best!

Great priceGeneral repairs & maintenance
shannon8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Amazing service fast friendly affordable pricing. I will go back to Richins for all my car needs!

TiresTire rotationsAir conditioning
Todd7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Thanks again for another great service. Keep up the great work and highly recommend Richens car service to anyone looking for a great shop!

Tire rotationsOil change
JaneeceLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I love taking my car to these guys! As a woman I feel comfortable asking them questions and getting their opinion on things.

TiresGeneral repairs & maintenanceTire rotations
Lance7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Amazing service and interest in determining the problem with accuracy. They press the manufacture who paid for all parts and labor for my repair. It doesn't get any better than that!!

Electrical repairHeating system repairGeneral repairs & maintenance
Tony5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I’ve used Richens and have know Steve, Kelly and Kent over many years. They have treated me my family and my friends like gold. I highly recommend them!

TransmissionElectrical repairHeating system repair
DebraLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I have been taking my car to Richins for several years! They are honest, fairly priced, and efficient! I would highly recommend their services!

Air & cabin filter replacementGeneral repairs & maintenanceOil change
Ethan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

The team at Richins was fast to get my car in and fixed and most importantly friendly with excellent customer service. CS is rare to find in a car repair shop so I will definitely be back when I need one of my cars serviced or repaired. Goodbye dealership service department. I found a place I can trust.

A/C installation & repairAuto brake repairBrakes
Madalyn9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Super nice employees and got my car serviced quickly. I’ll definitely be coming back here if my car has any other problems !

General repairs & maintenanceTire rotations
Josh7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Awesome service, honest and fairly priced.

Auto maintenanceTire rotationsTires
Melissa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have trusted this place for years with my car. They are always wonderful.

Air & cabin filter replacementBrakesOil change
Amanda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Going to Richins is like taking your car to your favorite uncle. I love these guys.

Auto emissions testingBrakesGeneral repairs & maintenance
Cathy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional. Honest and competitive prices.

A/C installation & repairAuto engine diagnosticEngine repair
MJ3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Knowledgeable, honest, and more than fair in their pricing. Grateful to find a place I can afford that still does quality work and has pleasant customer service. Ken and Hunter were great.

BrakesTire rotations
ThomasLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was able to get in quickly. They got the work done as efficiently as could be expected. It had to do with my wheels and suspension. There were three issues that were causing problems. I had taken it to Larry Miller a few weeks before and they did not detect, or At least they did not speak to me about and fix, two…

Steering & suspension replacementSteering & suspension repairTire rotations
KaliLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They have great customer service. They are fast and efficient. I love that they were honest of work needed to be done and what to keep an eye on at maintenance time.

BrakesTire rotationsTransmission replacement
Tim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Always super friendly and professional service. Great communication and follow through. Like having a trusted freind in the auto repair business. Highly recommend.

Air & cabin filter replacementAuto maintenanceOil change
Winona1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I appreciate Richins so much. They are so thorough, consistent, and kind. I appreciate their quick communication and humor! They are the best!

Oil changeTire rotationsWheel alignment
LizziLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Richen's always beats everyone in price, courtesy, and expertise! I highly recommend them!

Auto maintenanceCleaningGeneral repairs & maintenance
Rebecca6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Auto brake repairAuto emissions testingAuto maintenance
Mark2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Auto brake repairGeneral repairs & maintenanceTire rotations

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 56%Overpriced 1%Not sure 1%

Jobs customers hired them for

Compare with