How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORERichins Car Service
Herriman, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #171Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 2,287 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Richins Car Service for 8 kinds of job.
Richins Car Service for wheel alignment
Clear ✕All 69 Google reviews tagged “Wheel alignment”
As always the best honest vehicle repair shop in my 75 years have gone there for about 30 years
Brought my truck to Richins looking to have a few different issues diagnosed. They had all 3 issues diagnosed the same day. Gave me in depth descriptions of each issue and different ways to go about addressing them. Pleasant and friendly to work with. Will definitely come back in the future.
These guys do a great job always! Went above and beyond and will always have my business. They do great work and save you money where they can.
Amazing Service.Kent was so Helpful.Strongly recommend Richins
Kelly and Richins Car Service are five stars no doubt about it. Kelly talked me through the recommended repairs, cost, best options and warrantied a battery from a different shop that he didn't need to do. Solid service and communication. Great service and look forward to working with Kelly and Richins Car Service in the future. Six out of five stars!
My family and I have been taking our vehicles to Richins for years and not once have we regretted it. They’ve always treated us fairly and tried to do the best they can to work with what’s available. Kent, Kelly, and Hunter are friendly, helpful and have a great sense of humor. Those guys have always given us a…
They did a great job on my vehicle. Diagnosed quickly and precise, took me through the entirety or repairs and were very professional. Highly recommend!!
Hunter is extremely kind and respectful, and goes into a perfect amount of technical detail based on what you ask. They also go out of their way to save you money. Best mechanic/shop I've ever been to.
These are the greatest group mechanics I’ve ever met. Every single time we come in, they bend over backwards to try to help us with whatever our needs are. Even if they’re busy and we come day of in an emergency, and they don’t have time, they somehow seem to make time. They are honest, they don’t try to sell you…
I have not had a need for any major repairs but multiple visits for emissions and alignments on all my vehicles. Always courteous, friendly and efficient.
Richins has the REAL experts with REAL experience. I've been other places that try to upsell or just do only what is asked. The Richins crew tell it like it is and simply give the straight truth. They just do the right things for the right reasons. HONESTY is what keeps me coming back for all my repairs on every…
These guys are the best. No bs just honest work. I won’t take my car anywhere else.
These guys were recommended to me by a family member, and I’m so happy they did! All the work I have had done here has been phenomenal, and they never fail to make sure I get a good deal. If you want it done right, the first time, take all of your auto needs to Richins 👍🏼
Really enjoy doing business with these guys - very straightforward, fast work, good prices, and they do a great job.
I love taking my car to these guys! As a woman I feel comfortable asking them questions and getting their opinion on things.
Amazing service and interest in determining the problem with accuracy. They press the manufacture who paid for all parts and labor for my repair. It doesn't get any better than that!!
Just wonderful. Great service and hospitality. I am always satisfied at Richins. I tell all my friends. Thanks so much!
I’ve used Richens and have know Steve, Kelly and Kent over many years. They have treated me my family and my friends like gold. I highly recommend them!
We always trust the guys over at Richins! 100% recommend if you want caring and honest people looking after your car repair needs!
I won't go anywhere else but Richin's! I don't have time to worry about car repairs, but Richin's let's me drop off my car, they call with the estimate and ask for approval, then let me pick up the car after hours with a perfect car and detailed receipt. They've never tried to oversell their services, which will keep my family and I coming to Richin's.
Richins is great! They are professional and do a great job.
Great service! Will come again. They work well with you. In and out the same day.
The team at Richins was fast to get my car in and fixed and most importantly friendly with excellent customer service. CS is rare to find in a car repair shop so I will definitely be back when I need one of my cars serviced or repaired. Goodbye dealership service department. I found a place I can trust.
Very upfront about what they needed to do and what the costs were. Very quick and had good communication about time frames.
I have been going to Richins for the last 15 years. Have always received great service on my vehicles. Kelly, Kent and the rest of the team are very honest and trustworthy.
Richin's is always honest and fairly priced. These guys have earned my business by being upfront and reasonable. They are always willing to explain what work they have completed and always greet me with a smile. I have used them for car maintenance for the last 10 years.
Awesome service, honest and fairly priced.
They were great and informative! Steve kept me informed of all situations. My car has driven great! I will go back! Thank you for your g East service!
Great management and up front, honest service! Repairs were made within the same day.
Real good service, they are really experienced and explain you at a very understandable detail what they need to fix (or test before fixing), besides you can do many things to maintain your car in the same place. Prices are within the market as well, so my maintanance was affordable
Great group of guys, doing some honest work, and in a timely manner. They had all the work done for my car with in a day and from past experience with other shops normally my cars there for a few days so I was very pleased with how fast they took care of it.
I was able to get in quickly. They got the work done as efficiently as could be expected. It had to do with my wheels and suspension. There were three issues that were causing problems. I had taken it to Larry Miller a few weeks before and they did not detect, or At least they did not speak to me about and fix, two…
Though Richin’s has been super busy lately, they were able to make sure my vehicle was taken care of. They were transparent and honest about costs and repairs and even rotated my tires without being asked. Much appreciated!
They were fast and affordable. We have used them many times over the years and will be back for future repairs.
Honest and they know their stuff
Nice people to work with. Standard rates on work done. Work done efficiently. So far no issues.
Great customer service, very friendly and respectful staff! Thanks guys!!
I have been taking all our family vehicles to this business for years. These guys are straight shooters. They repair what is needed, do it timely, and at a fair price. Visit these guys with confidence they will do a great job on your vehicle.
I appreciate Richins so much. They are so thorough, consistent, and kind. I appreciate their quick communication and humor! They are the best!
Richins staff were very professional, efficient and were great communicators with what my car needed. I got it back same day within 5 hours. I will be back!
Thanks go out to these good mechanics and great people at Richins Automotive. Without gimmicks or pressure, they told me what was needed and they offered it for a fair price. No one wants to be tricked, and these guys will be straight with you. I felt respected and understood while talking about my car repairs,…
They communicated well and gave us options for our budget. As well as letting us know what was the best starting point for our fixes. I'm glad this was the first shop we found after our move, it felt just like our small town mechanics.
I have been using Richins for over five years. I love their shop! The management is experienced and professional. They know their way around cars and they understand the needs of their customers. Their prices are always fair and they get it done right!
Great and professional as well as fairly priced. They make sure you know what’s going on every step of the way.
Richins are great to work with. They are honest, great to communicate clearly what they discover is the problem, good pricing. I grateful to have found a car service I can trust.
Amazing group of mechanics! They won’t screw your over, they’ll tell you what’s up and if it doesn’t need to be fixed or replaced, they’ll tell you and won’t take advantage of you. They are honest and very quick with their turn over. I recommend them to everyone!
This is the best place in Draper to take your car. They don’t overcharge you and have responsive, quick service.
I made an appointment for Richins because of the great reviews they have. They were great, very professional and friendly. They even gave me a ride back to my place after I dropped off my car, since it was going to take awhile to get everything checked. I had to get a few things looked at. I thought maybe my brakes…
Richins is the only shop I take my vehicles to. They always put forth the effort to fix whatever you need, will always call you before they do anything extra and verify that it’s ok to do said work. Richins will keep all your vehicles running fantastic.
They were very timely, great quality, and on top of that were very professional. My car would do some funky stuff in the rear end when I was driving down the freeway and they were able to get it fixed and all together which was amazing. When you go here plan on getting great quality work!!
So glad we found this place! Classic Photo Booth is a vintage-style photo booth rental service serving the Salt Lake City area, and we rely on our vans to be on time and always functioning optimally. SIMPLY PUT: This is your new auto repair shop. They are fair, trustworthy, and do a great job! Look no further. This is the place.
Richins is the best, I drive all the way from Eagle Mountain just to go there. They're the only car shop I've walked away from feeling like I wasn't ripped off or needlessly up-sold. They're consistently friendly, great with service and are trustworthy. If I moved to St George I would seriously consider making trips up north to them for repair work.
The workers at Richins are ALWAYS nice, professional and honest. They get your car in working order fast and I've never had any problems with the quality of their work.
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 318 | — |
| Oil change | 160 | — |
| Auto engine diagnostic | 153 | — |
| Brakes | 143 | — |
| Engine repair | 95 | — |
| Transmission | 84 | — |
| Steering & suspension repair | 79 | — |
| Auto maintenance | 77 | — |
