Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
Customers frequently cite punctuality, professional communication, and fair pricing as key benefits of RickyJay Plumbing's services, which include leak repairs, fixture installations, and water heater work. Technicians are described as knowledgeable and courteous, often explaining issues and providing maintenance advice. However, isolated low-star reviews highlight instances where customers felt part costs were excessive or lacked clear itemization, and one complaint noted a lack of follow-up on a water heater installation quote.
Data from Google, last updated November 8, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Bar = this company · dark tick = category median.
178 Google reviews we collected
Phrases our text analysis found in 151 written reviews
Price verdicts customers left with their Google review
Middle half of what 92 customers paid ($227–$517) · gold mark = category median.
How often each topic comes up in the written reviews
We read 151 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was great and very friendly, even helped figure out a grease problem in our line.”
“He is very punctual and he even cleaned up behind himself which was really nice.”
“Someone came out to give me price on water heater installation but they never got back with me.”
“Absolutely great experience, and reasonably priced IMO.”
“Their prices are very reasonable, and they’re also happy to talk through your home’s plumbing setup, answer questions, and help you better understand…”
“Invoice had no breakdown of cost of part and labor with a total cost of $330.”
“Would highly recommend Ricky Jay Plumbing to anyone in need of plumbing repairs.”
“He explained what he was doing - why he was doing it and was reasonably priced.”
“It’s great to find a reliable, knowledgeable plumber who not only fixes the problem but also takes the time to help you learn along the way.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired RickyJay Plumbing for 8 kinds of job. Pick one to see what they paid and said.
Quest was very professional and courteous. We tried to figure out the issue and he handled the changing of the toilet seal well and we did get a few answers with his help.
Brian was the one who came out and helped install our sink. He was great and very friendly, even helped figure out a grease problem in our line. We are so grateful that we had such a nice man come out today. He is very punctual and he even cleaned up behind himself which was really nice. I hope to have him come out again.
This is from a previous service. If there were 10 stars I would give a 10 star rating. My initial contact with Mike and then the installer of my bathroom vanity, Brian, was amazing. Both men were very knowledgeable, professional, yet very personable. Brian replaced the pedalstal sink with the vanity cabinet. I am…
Quest was excellent - on time and efficient. He explained what he was doing - why he was doing it and was reasonably priced.
I have used Ricky Jay Plumbing twice-- one small emergency job and one large project. They were great both times from the office personnel to the crew who completed the projects!
As always the plumber was professional and courteous. He identified the problems, fixed the problems, and explained the problems. Exceptional work!
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 35 | $239–$680 |
| Plumbing pipe repair | 22 | $353–$1.4k |
| Faucet repair | 17 | $228–$585 |
| Plumbing leak repair | 16 | $248–$793 |
| Drain cleaning | 12 | $248–$593 |
| Water heater installation | 12 | $1.2k–$2.5k |
| Garbage disposal installation | 8 | $366–$656 |
| Water heater repair | 7 | $227–$596 |
4.9 ★★★★★ 178 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Brian did an awesome job! Ricky Jay is the best in the CSRA!
Quest was very professional and courteous. We tried to figure out the issue and he handled the changing of the toilet seal well and we did get a few answers with his help.
Brian was the one who came out and helped install our sink. He was great and very friendly, even helped figure out a grease problem in our line. We are so grateful that we had such a nice man come out today. He is very punctual and he even cleaned up behind himself which was really nice. I hope to have him come out again.
Very friendly. Answered all my questions. Did a great job.
This is from a previous service. If there were 10 stars I would give a 10 star rating. My initial contact with Mike and then the installer of my bathroom vanity, Brian, was amazing. Both men were very knowledgeable, professional, yet very personable. Brian replaced the pedalstal sink with the vanity cabinet. I am feeling very grateful for the service Ricky Jay Plumbing provided. Also, Kim the office representative whom I spoke with on several occasions could not have been more kind and accommodating.
Thank you so much for your kind words! Our team is thrilled to hear you had such a positive experience with Mike, Brian, and Kim.
The repair men came and were very polite and efficient in completing the repair. I always use Rieck Jay Plumbing when I have a repair to my plumbing.
Thank you, Lynn, for your kind review and continued trust in RickyJay Plumbing. We’re glad our team was polite and efficient while completing your repair. We truly appreciate your support!
We’ve called on RickyJay Plumbing many times, and they’ve always been kind, responsive, and quick to help. Their prices are very reasonable, and they’re also happy to talk through your home’s plumbing setup, answer questions, and help you better understand how to care for your home. It’s great to find a reliable, knowledgeable plumber who not only fixes the problem but also takes the time to help you learn along the way. Highly recommend! Thank you, RickyJay Plumbing!
Thank you, Harley, for your kind words and continued trust in RickyJay Plumbing. We’re glad our team has been helpful, responsive, and happy to answer your questions. We truly appreciate your recommendation!
Quest was excellent - on time and efficient. He explained what he was doing - why he was doing it and was reasonably priced.
Hi Ivan, Thank you so much for your kind words and the 5-star rating! We're thrilled to hear that Quest provided you with excellent service and took the time to explain everything clearly. It's great to know you found our pricing reasonable as well. We appreciate your feedback and look forward to assisting you with any future plumbing needs. Best regards, The RickyJay Plumbing Team
I have used Ricky Jay Plumbing twice-- one small emergency job and one large project. They were great both times from the office personnel to the crew who completed the projects!
Hi Kim, Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that both your emergency job and large project went smoothly. Our team, from the office staff to the crew, strives to provide excellent service, and it's wonderful to know we met your expectations. We look forward to assisting you with any future plumbing needs! Best regards, The RickyJay Plumbing Team
As always the plumber was professional and courteous. He identified the problems, fixed the problems, and explained the problems. Exceptional work!
Hi Elena, Thank you so much for your kind words and for taking the time to leave such a positive review! We're thrilled to hear that our plumber was able to provide you with professional and courteous service, and that he took the time to explain everything clearly. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. We look forward to serving you again in the future! Best regards, The RickyJay Plumbing Team
Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
