Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
RickyJay Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%66+9.3Replies to reviews 7%100+7.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

RickyJay Plumbing

Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 178 Google reviews

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Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.RickyJay Plumbing is better than 93% of drain cleaning services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.RickyJay Plumbing is better than 92% of drain cleaning services.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.RickyJay Plumbing is better than —% of drain cleaning services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.RickyJay Plumbing is better than 66% of drain cleaning services.B
66
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.RickyJay Plumbing is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.RickyJay Plumbing is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired RickyJay Plumbing for 8 kinds of job.

RickyJay Plumbing for drain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$248–$593
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#28 / 49
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.90%

All 12 Google reviews tagged “Drain cleaning”

Tiffany3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Brian was the one who came out and helped install our sink. He was great and very friendly, even helped figure out a grease problem in our line. We are so grateful that we had such a nice man come out today. He is very punctual and he even cleaned up behind himself which was really nice. I hope to have him come out again.

Paid $200–400Reasonable priceGarbage disposal installationDrain cleaning
Harley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

We’ve called on RickyJay Plumbing many times, and they’ve always been kind, responsive, and quick to help. Their prices are very reasonable, and they’re also happy to talk through your home’s plumbing setup, answer questions, and help you better understand how to care for your home. It’s great to find a reliable,…

Reasonable priceToilet repairDrain cleaningPlumbing pipe repair
Kevin13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Fast and Efficient! Will use them next time Great service!

Paid $200–400Reasonable priceDrain cleaning
R8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

He was very polite. He accomplished the task of unclogging both kitchen sinks and courteously answered my questions.

Customer photo from R's reviewCustomer photo from R's review
Paid $200–400Not sureDrain cleaning
Amy13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Michael fixed our tub and was very thorough and knowledgeable. Very impressed with the company’s friendly, prompt service!

Reasonable priceDrain cleaning
Alex5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The workers from Ricky jay was good about going over what was needed to do the job on sewage pipe line.

Drain cleaning
Rebecca5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great tech , polite & very knowledgeable. Worked quickly as well.

Paid $100–200Reasonable priceDrain cleaning
Nikki7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Prompt and efficient! Able to get a same day appointment for my plumbing needs. Knowledgeable about repair.

Paid $500–600Reasonable priceGarbage disposal installationDrain cleaning
Robb7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brian and Jesse were great! Knowledgeable, courteous, friendly, and efficient. They were able to get my issue resolved and were kind enough to answer some questions I had and troubleshoot solutions. Definitely would call again for any plumbing needs.

Paid $100–200Reasonable priceDrain cleaning
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Aaron and Michael were prompt , pleasant , competent and very good at explaining what they were doing. We are very happy with the service; will be happily recommending you to friends and neighbors.

Paid $300–400Reasonable priceToilet repairDrain cleaningPlumbing leak repair
Michael7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had Aaron out to our residential home a couple of times, once as an emergency call on Saturday and Aaron does a great job. Very professional and knowledgeable. Listens very well, and gets directly to the root issue. In home service work especially after hours or on the weekends is generally expensive, but I can…

Paid $500–600Great priceGarbage disposal installationDrain cleaningPlumbing pipe repair
Mike3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Paid $200–300OverpricedDrain cleaning

Price

$322-36% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 70%Overpriced 6%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair35$239–$680
Plumbing pipe repair22$353–$1.4k
Faucet repair17$228–$585
Plumbing leak repair16$248–$793
Drain cleaning12$248–$593
Water heater installation12$1.2k–$2.5k
Garbage disposal installation8$366–$656
Water heater repair7$227–$596

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French Drain Specialists of Augusta logoFrench Drain Specialists of AugustaExperts Score 99Augusta-Richmond County · 5.00★Williams Sewer & Drain, INC. logoWilliams Sewer & Drain, INC.Experts Score 97Augusta-Richmond County · 4.98★Superior Plumbing logoSuperior PlumbingExperts Score 94Augusta-Richmond County · 4.95★