Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
RickyJay Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%66+9.3Replies to reviews 7%100+7.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

RickyJay Plumbing

Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 178 Google reviews

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Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.RickyJay Plumbing is better than 93% of drain cleaning services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.RickyJay Plumbing is better than 92% of drain cleaning services.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.RickyJay Plumbing is better than —% of drain cleaning services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.RickyJay Plumbing is better than 66% of drain cleaning services.B
66
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.RickyJay Plumbing is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.RickyJay Plumbing is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired RickyJay Plumbing for 8 kinds of job.

RickyJay Plumbing for faucet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$228–$585
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#22 / 45
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “Faucet repair”

Lynn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

The repair men came and were very polite and efficient in completing the repair. I always use Rieck Jay Plumbing when I have a repair to my plumbing.

Faucet repair
Harley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

We’ve called on RickyJay Plumbing many times, and they’ve always been kind, responsive, and quick to help. Their prices are very reasonable, and they’re also happy to talk through your home’s plumbing setup, answer questions, and help you better understand how to care for your home. It’s great to find a reliable,…

Reasonable priceToilet repairDrain cleaningPlumbing pipe repair
Marsha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I was very pleased with the service and the quality of the job. The service person was informative and helpful. I would highly recommend Ricky J’s.

Paid $400–600Not sureFaucet repair
Michelle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Technician was very prompt, he even call to let us know what time he would be arriving. Fast service. We had an emergency shower/ tub leak and they were able to come out the same day. The Technician was very knowledgeable and gave us repair options, he was able to temporarily fix the issue so we could get water…

Paid $200–400Great pricePlumbing pipe repairFaucet repairPlumbing leak repair
Stephen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Very professional

Paid $200–400Reasonable priceFaucet repair
Nestor7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Business was easy to contact and speak to. Was able to provide services same day. Customer was given a time for service and business arrived on time promised. Job was done quickly and right. Thank you.

Customer photo from Nestor's review
Paid $200–300Reasonable priceFaucet repair
KathrynLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Never disappointed with the service from y'all. Always professional and pleasant. I like that everything is explained and y'all have always been up front and honest with what needs to be done and if there are any risks as well as the cost before any work is done.

Paid $400–500Reasonable pricePlumbing pipe repairFaucet repairPlumbing leak repair
Jeff11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Aaron was exceptional. Also response to our phone call was immediate and not an answering machine. Really like these folks!

Faucet repair
Gerald4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Mike was excellent got my problem solved thanks

Paid $100–200Great priceFaucet repair
Russ5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

On time, pleasant to deal with, worked quickly, cleaned up, parts are overpriced (not their fault) but their hourly rate was reasonable for what inflation has done last few years.

Paid $400–500Reasonable priceFaucet repair
TinaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had a leaking shower head. Jesse and his partner came out and got the repairs done quickly and didn't have to open up the walls to fix it. I would highly recommend them.

Paid $300–400Reasonable priceFaucet repair
Terry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Mr. Muns did a solid job handling a variety of issues. I would recommend him and Ricky Jay plumbing to anyone needing plumbing repair or installation.

Paid $1,000+Reasonable priceFaucet repairWater heater repairGarbage disposal repair
rik5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Aaron was very nice and explained everything he was doing and actually had the part on his truck, he made sure we were happy with everything before he left. He said we could call him and gave me his card just to ask a question if other issues come up. He said he would be our plumbing "guy" meaning we would always…

Paid $200–300Reasonable priceFaucet repair
ZachLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

consistently professional and competent, I have used RickyJay Plumbing for 10 years. I trust them and have always appreciated their care. David Bales is doing a fine job leading the team.

Reasonable pricePlumbing pipe repairFaucet repair
Larry6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Paid $200–400Reasonable priceFaucet repair
Matthew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Paid $400–500Reasonable pricePlumbing pipe repairFaucet repair
Elaine12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $200–300Reasonable priceToilet repairFaucet repair

Price

$322-36% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 70%Overpriced 6%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair35$239–$680
Plumbing pipe repair22$353–$1.4k
Faucet repair17$228–$585
Plumbing leak repair16$248–$793
Drain cleaning12$248–$593
Water heater installation12$1.2k–$2.5k
Garbage disposal installation8$366–$656
Water heater repair7$227–$596

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