Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
RickyJay Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%66+9.3Replies to reviews 7%100+7.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

RickyJay Plumbing

Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 178 Google reviews

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Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.RickyJay Plumbing is better than 93% of drain cleaning services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.RickyJay Plumbing is better than 92% of drain cleaning services.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.RickyJay Plumbing is better than —% of drain cleaning services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.RickyJay Plumbing is better than 66% of drain cleaning services.B
66
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.RickyJay Plumbing is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.RickyJay Plumbing is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired RickyJay Plumbing for 8 kinds of job.

RickyJay Plumbing for plumbing leak repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$248–$793
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#22 / 44
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Plumbing leak repair”

Ed1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They came out same day and fixed our problem. It was all flawless and timely.

Paid $400–600Great pricePlumbing leak repair
Shelia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent work. Love there services. Thank wonderful employees you have working for your company. Excelent

Reasonable pricePlumbing leak repair
DAVIDLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Quick response and fixed the problem for my 88 year old mother

Paid $200–400Not surePlumbing leak repair
Michelle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Technician was very prompt, he even call to let us know what time he would be arriving. Fast service. We had an emergency shower/ tub leak and they were able to come out the same day. The Technician was very knowledgeable and gave us repair options, he was able to temporarily fix the issue so we could get water…

Paid $200–400Great pricePlumbing pipe repairFaucet repairPlumbing leak repair
Patricia12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I highly recommend this company! I had a water leak that was on the side of the water meter that was my cost and I called Ricky Jay Plumbing and the worker they sent out was absolutely a great and professional worker. When another issue arises I will definitely call them again. GOOD JOB WELL DONE!!

Paid $200–400Reasonable pricePlumbing leak repair
Ed4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Conscientious. Did a very good jobs

Reasonable pricePlumbing leak repair
KathrynLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Never disappointed with the service from y'all. Always professional and pleasant. I like that everything is explained and y'all have always been up front and honest with what needs to be done and if there are any risks as well as the cost before any work is done.

Paid $400–500Reasonable pricePlumbing pipe repairFaucet repairPlumbing leak repair
J.Local Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Quest just left our house after doing a wonderful job replacing our garbage disposal. More than that, he was so kind and patient and was so great with my 7 year old wanting to help. He explained everything and answered ALLLLL the question without missing a beat. It’s hard to find quality help and quality people and…

Paid $300–400Reasonable priceGarbage disposal installationPlumbing leak repair
peggy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

David and Austin fixed the hose to our ice maker and went out of their way to make sure everything was working well.

Paid $100–200Great pricePlumbing leak repair
Margaret7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great job!

Plumbing leak repair
Larry13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fast service

Paid $1–100Plumbing pipe repairPlumbing leak repair
Meribeth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great company. Very professional

Paid $1,000+Reasonable pricePlumbing leak repair
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Aaron and Michael were prompt , pleasant , competent and very good at explaining what they were doing. We are very happy with the service; will be happily recommending you to friends and neighbors.

Paid $300–400Reasonable priceToilet repairDrain cleaningPlumbing leak repair
Michael7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had Aaron out to our residential home a couple of times, once as an emergency call on Saturday and Aaron does a great job. Very professional and knowledgeable. Listens very well, and gets directly to the root issue. In home service work especially after hours or on the weekends is generally expensive, but I can…

Paid $500–600Great priceGarbage disposal installationDrain cleaningPlumbing pipe repair
Jami7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Paid $100–200Reasonable pricePlumbing leak repair
Marynell1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Paid $200–300Not surePlumbing leak repair

Price

$322-36% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 70%Overpriced 6%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair35$239–$680
Plumbing pipe repair22$353–$1.4k
Faucet repair17$228–$585
Plumbing leak repair16$248–$793
Drain cleaning12$248–$593
Water heater installation12$1.2k–$2.5k
Garbage disposal installation8$366–$656
Water heater repair7$227–$596

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