Experts Reviews · Company report
RickyJay Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%66+9.3Replies to reviews 7%100+7.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

RickyJay Plumbing

Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 178 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.RickyJay Plumbing is better than 93% of drain cleaning services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.RickyJay Plumbing is better than 92% of drain cleaning services.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.RickyJay Plumbing is better than —% of drain cleaning services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.RickyJay Plumbing is better than 66% of drain cleaning services.B
66
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.RickyJay Plumbing is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.RickyJay Plumbing is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired RickyJay Plumbing for 8 kinds of job.

RickyJay Plumbing for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.22
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$400–500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$353–$1.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#33 / 52
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 22 Google reviews tagged “Plumbing pipe repair” · showing 20

Harley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

We’ve called on RickyJay Plumbing many times, and they’ve always been kind, responsive, and quick to help. Their prices are very reasonable, and they’re also happy to talk through your home’s plumbing setup, answer questions, and help you better understand how to care for your home. It’s great to find a reliable,…

Reasonable priceToilet repairDrain cleaningPlumbing pipe repair
Kim7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I have used Ricky Jay Plumbing twice-- one small emergency job and one large project. They were great both times from the office personnel to the crew who completed the projects!

Paid $2,000+Reasonable priceWater heater installationPlumbing pipe repair
Michelle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Technician was very prompt, he even call to let us know what time he would be arriving. Fast service. We had an emergency shower/ tub leak and they were able to come out the same day. The Technician was very knowledgeable and gave us repair options, he was able to temporarily fix the issue so we could get water…

Paid $200–400Great pricePlumbing pipe repairFaucet repairPlumbing leak repair
PerryLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very courteous and explained everything that was wrong and what was going to be fixed. Plumber, Erin?? was exceptional!!

Paid $400–600Reasonable pricePlumbing pipe repairService not listed
Arlethea6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Always courteous! I have been with them for a long time and they get the job done!

Plumbing pipe repair
Malcolm4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★

Good

Paid $100–200Reasonable pricePlumbing pipe repair
Linzell13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

They came out within the hour and had my problem fixed really fast. The technician was professional and knowledgeable and nice. I recommend this Company and will definitely use their services again. ⭐️⭐️⭐️⭐️⭐️

Paid $200–300Great pricePlumbing pipe repair
KathrynLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Never disappointed with the service from y'all. Always professional and pleasant. I like that everything is explained and y'all have always been up front and honest with what needs to be done and if there are any risks as well as the cost before any work is done.

Paid $400–500Reasonable pricePlumbing pipe repairFaucet repairPlumbing leak repair
MichaelLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Technicians were polite and on time. They showed me photos of the work. Thay explained how and what needed to be done. They gave me a great estimate. I will continue to call Ricky Jay for all plumbing issues.

Paid $500–600Great pricePlumbing pipe repair
Wayne8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We had a bad pressure reducer value in our water line. I called and set up an appointment. I expected RickyJay to come and evaluate the problem, give me an estimate, then schedule a time for repair. Instead, they got to work and fixed the issue in just over an hour! I didn't expect that! Great job!

Paid $400–500Reasonable pricePlumbing pipe repair
MilissaLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Excellent service! Tech was professional, knowledgeable and went over everything with me. Showed up on time and kept me informed of everything. Will definitely use again.

Paid $300–400Plumbing pipe repair
DonaldLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I am highly pleased with RickyJay work. The staff was friendly and professional at all times. They took every effort to complete the work in a timely manner. They made sure all items were installed properly and kept rechecking while completing other work to insure no issues come up. The project cost was very…

Plumbing pipe repairSewer repair
Katherine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Upon being notified, they came immediately, did an excellent job for a reasonable price!

Paid $300–400Reasonable pricePlumbing pipe repair
Bleu11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I recommend Ricky J Plumbing LCC by all means. When it comes to plumbing, they are the ones to call. They provide excellent and reliable services.

Paid $100–200Reasonable priceToilet repairPlumbing pipe repair
Larry13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fast service

Paid $1–100Plumbing pipe repairPlumbing leak repair
Merrell3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Communication was the best. I had to assign them multiple tasks within our neighborhood and they had it all very well coordinated.

Paid $1,000+Reasonable priceToilet repairPlumbing pipe repair
Michael7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had Aaron out to our residential home a couple of times, once as an emergency call on Saturday and Aaron does a great job. Very professional and knowledgeable. Listens very well, and gets directly to the root issue. In home service work especially after hours or on the weekends is generally expensive, but I can…

Paid $500–600Great priceGarbage disposal installationDrain cleaningPlumbing pipe repair
ZachLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

consistently professional and competent, I have used RickyJay Plumbing for 10 years. I trust them and have always appreciated their care. David Bales is doing a fine job leading the team.

Reasonable pricePlumbing pipe repairFaucet repair
Bee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Paid $1–200Not surePlumbing pipe repairService not listed
David4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Paid $1,000+Reasonable priceWater heater installationPlumbing pipe repair

Show more plumbing pipe repair reviews (2 more) →

Price

$322-36% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 70%Overpriced 6%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair35$239–$680
Plumbing pipe repair22$353–$1.4k
Faucet repair17$228–$585
Plumbing leak repair16$248–$793
Drain cleaning12$248–$593
Water heater installation12$1.2k–$2.5k
Garbage disposal installation8$366–$656
Water heater repair7$227–$596

Compare with