Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
RickyJay Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%66+9.3Replies to reviews 7%100+7.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

RickyJay Plumbing

Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 178 Google reviews

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Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.RickyJay Plumbing is better than 93% of drain cleaning services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.RickyJay Plumbing is better than 92% of drain cleaning services.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.RickyJay Plumbing is better than —% of drain cleaning services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.RickyJay Plumbing is better than 66% of drain cleaning services.B
66
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.RickyJay Plumbing is better than 100% of drain cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.RickyJay Plumbing is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired RickyJay Plumbing for 8 kinds of job.

RickyJay Plumbing for water heater repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$227–$596
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#21 / 39
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Water heater repair”

Ivan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Quest was excellent - on time and efficient. He explained what he was doing - why he was doing it and was reasonably priced.

Paid $200–400Reasonable priceWater heater repair
Joshua3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Our cold water supply line was leaking, the shut off valve wouldn’t fully shut off, and water was pooling in our garage. I was stuck at work til late in the evening, but RickyJay had someone to the house within an hour of me calling. Not only did they replace the supply line and shut off valve as requested, but also…

Paid $200–400Reasonable priceWater heater repair
Pen12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Ricky J Plumbing answered the phone, came out the same day when they said they would. Called to tell me they were on the way. And had amazing customer service. Highly recommend!

Paid $1–200Great priceWater heater repair
Tammara4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We have used them several times and each time have been extremely pleased with their prompt response. The technicians are very knowledgeable and always courteous and pleasant. Prices are very fair and they do great work!

Paid $200–400Great priceWater heater repair
Michael13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Michael was awesome he did the required work and offered suggestions that helped s lot

Paid $200–300Reasonable priceWater heater repair
Sonya4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Ricky Jay did an excellent job repairing our water heater and taking out a gas line. They were dependable and reasonably priced. Will definitely use again.

Paid $500–600Reasonable priceWater heater repair
Terry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Mr. Muns did a solid job handling a variety of issues. I would recommend him and Ricky Jay plumbing to anyone needing plumbing repair or installation.

Paid $1,000+Reasonable priceFaucet repairWater heater repairGarbage disposal repair

Price

$322-36% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 70%Overpriced 6%Not sure 9%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair35$239–$680
Plumbing pipe repair22$353–$1.4k
Faucet repair17$228–$585
Plumbing leak repair16$248–$793
Drain cleaning12$248–$593
Water heater installation12$1.2k–$2.5k
Garbage disposal installation8$366–$656
Water heater repair7$227–$596

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