Insurance agency · McKinney, TX · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%65+15.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Momentum penalty77−2.3Experts Score= 82Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#30 of 61 property management companiesiPosition by Experts Score among all companies we track in this category. · better than 52%
4.9★★★★★378 Google reviews · 21 photos
97%five-star reviews
4.73★last 12 monthsiAverage stars on reviews from the last 12 months only.
8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate RiskWell 4.9 out of 5 based on 378 reviews, with the owner responding to 99% of feedback. Customers frequently cite quick quote processing, competitive pricing, and responsive communication for managing real estate and rental portfolios. Recurring themes highlight efficient policy renewals and tailored coverage for creative transactions. However, low-star reviews criticize significant annual premium increases, rejected claims, and difficulties canceling policies without incurring penalties.
Google rating: 4.9 out of 5 from 378 reviews (97% five-star).
Reviews on this page: 378 Google reviews (341 with written comments, 1 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 27, 2026.
Service: Property Management Company serving McKinney, Texas.
Data from Google, last updated October 29, 2026.
Score profile vs other property management companies
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
RiskWellProperty Management Companies median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.RiskWell: 89/100 on this factor. Category median: 86.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.RiskWell: 65/100 on this factor. Category median: 74.B
65
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.RiskWell: 92/100 on this factor. Category median: 96.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.RiskWell: 100/100 on this factor. Category median: 90.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.RiskWell: 77/100 on this factor. Category median: 100.B
77
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.RiskWell: 100/100 on this factor. Category median: 84.A
100
Bar = this company · dark tick = category median.
Star ratings
378 Google reviews we collected
4.9of 5
5 stars36797%
4 stars31%
3 stars00%
2 stars21%
1 star62%
Praise vs complaints
Phrases our text analysis found in 341 written reviews
97%praise
Praise46697%
Complaints153%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price444%
Reasonable444%
Overpriced00%
Not sure111%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude13829%
Speed & response8818%
Would recommend8618%
Quality & results5411%
Price & value449%
Communication388%
Honesty & trust337%
What customers talk about
We read 341 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She was so kind and instantly helped me with my request.”
“He was very rude and I would never work with him again.”
“They are fast and they always are able to get me great rates and coverage for our properties.”
“Five stars for professional excellence and community-focused service!”
“I will never again make the mistake of dealing with this two-faced scumbag again.”
“James and every person in his business have been top notch and have exceeded expectations in several ways.”
“Horrible business insane fees and they don’t cover anything they will reject your claims for ANY reason do not use”
“Jonathan found me a great deal and answered my endless questions with patience.”
“:) She is very communicative and always available to answer questions or fix problems I have.”
“That is exactly why I trust James Jenkins and the team at RiskWell.”
People customers mention
James48 reviews
Whiddon20 reviews
Jenkins18 reviews
Ponder12 reviews
Johnathan10 reviews
Roy9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired RiskWell for 1 kind of job. Pick one to see what they paid and said.
TTake6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We have been using Riskwell for our business and rentals for years. They have been fantastic! They are fast and they always are able to get me great rates and coverage for our properties. And my Risk Advisor, Stephanie Abbot is amazing, despite all the grief I cause her. :) She is very communicative and always…
Reasonable price
NNA1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
Horrible business insane fees and they don’t cover anything they will reject your claims for ANY reason do not use
JJeremy5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Ashely is fantastic! Always super quick to respond and helping me out with anything I need right away! Highly recommended
NNancy11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Rithika Mallisetti was amazing!!!! She was so kind and instantly helped me with my request. Thank you, Rithika for making my job a little bit easier today!
JJ7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
It’s the most friendly people I’ve dealt with in the business super accommodating
Great price
EEli7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
Stephanie (McCloud) has been absolutely fantastic to work with. She is always super responsive and she follows through in a timely manner. Very professional, she makes using Riskwell a no brainer.
We have been using Riskwell for our business and rentals for years. They have been fantastic! They are fast and they always are able to get me great rates and coverage for our properties. And my Risk Advisor, Stephanie Abbot is amazing, despite all the grief I cause her. :) She is very communicative and always available to answer questions or fix problems I have.
Price assessment: Reasonable price
Quote wait time: Within 24 hours
Ease of reaching staff: Very easy
Response from the owner · a month ago
Thanks for the review! We appreciate you trusting our team for your insurance needs.
- James
N
NA na1 reviewiTotal number of Google reviews NA has written across all businesses on Google Maps, not just this one.
Rithika Mallisetti was amazing!!!! She was so kind and instantly helped me with my request. Thank you, Rithika for making my job a little bit easier today!
Response from the owner · 6 months ago
Thank you, Nancy! We appreciate you. Glad to hear your five star experience.
- James
J
J J7 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
In the high-stakes world of Texas real estate, hope is not a strategy—risk management is. My name is Scott Michaels, and as an expert realtor serving McKinney, Allen, and Plano, I have seen firsthand how the right insurance partner can make or break a client’s financial future. That is exactly why I trust James Jenkins and the team at RiskWell. James is not your average insurance agent; he is a best-in-class risk advisor who brings an unparalleled level of expertise to the table, particularly for real estate investors and business owners who need more than just a 'cookie-cutter' policy.
I frequently work with a first-time homebuyer who is understandably overwhelmed by the complexities of homeowners insurance and liability coverage. I always point them toward James because he takes the time to educate them, ensuring their most significant investment is truly protected from day one. On the other end of the spectrum, for my clients who are downsizing and perhaps transitioning into rental property investment, RiskWell’s 'RiskWell 360' approach is a game-changer. James’s deep knowledge of the McKinney, Allen, and Plano markets allows him to identify gaps in coverage that others often miss, providing a level of security that is essential for long-term wealth building.
Being a fellow member of the McKinney Chamber of Commerce, I have immense respect for the leadership James provides in our community. Whether he is sharing insights on The McKinney Podcast or advocating for his clients, his commitment to 'Integrity and Expertise' is always on full display. Partnering with McKinney businesses like RiskWell is vital because they prioritize the client’s best interest over a simple transaction. If you are looking for an expert realtor who understands the intersection of real estate and risk, or if you simply want the best insurance mind in North Texas in your corner, James Jenkins is the answer. Five stars for professional excellence and community-focused service!
Response from the owner · 7 months ago
Wow, Scott! Very generous of you to leave such a detailed and flattering review. Thank you!
- James
D
Daniel Huffman2 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Ashley is a huge help and a pleasure to work with. Highly Recommend!
Response from the owner · 7 months ago
Daniel, you and your team are dream clients. I wish we had another hundred just like you. Send all of your friends! 😂 PS. Ashley just earned a crisp new $10 for being named in a review.
- James
B
BARCANTO30002 reviewsiTotal number of Google reviews BARCANTO3000 has written across all businesses on Google Maps, not just this one.
Great company! The portfolio management is on point!
Price assessment: Not sure
Response from the owner · 9 months ago
Thanks, Ryan! We really appreciate you leaving your option here. Our team is grateful to work so with many outstanding investors like you.
- James (owner)
