Experts Reviews · Company report
Ritchie Auto Glass logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%74+5.2Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Ritchie Auto Glass

Idaho Falls, ID · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #188Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 220 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ritchie Auto Glass is better than 95% of auto repair shops.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ritchie Auto Glass is better than 89% of auto repair shops.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ritchie Auto Glass is better than —% of auto repair shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ritchie Auto Glass is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ritchie Auto Glass is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ritchie Auto Glass is better than 74% of auto repair shops.B
74

Reviews for your job

Customers hired Ritchie Auto Glass for 3 kinds of job.

Ritchie Auto Glass for auto rear window replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto rear window replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “Auto rear window replacement”

Lou2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

I have had two windshields replaced by Ritchie Auto Glass in the last year. They did a fantastic job!

Reasonable priceAuto rear window replacement
ronda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Was very impressed . Was able to make appointment and get both windows fixed in an afternoon.

Great priceAuto windshield repairAuto rear window replacement
BobLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

They replaced my windshield in my driveway while I was at work. Great communication, price and a job well done.

Great priceAuto rear window replacement
Wendy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Friendly staff.

Great priceAuto rear window replacement
Colin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Everything looks great and the service was excellent and fast, the technician was very responsive and professional

Reasonable priceAuto rear window replacement
tusqo11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Richie’s Auto Glass replaced the windshield on my 09 Civic and I couldn’t be happier. Definitely would recommend!

Auto rear window replacement
Kyle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We love Ritchie Auto Glass! They have replaced a windshield on our vehicle, and have fixed multiple rock chips. They are affordable, super friendly and so helpful. Their location is convenient and they even do mobile repair. I would highly recommend!

Great priceAuto windshield repairAuto rear window replacement
Tyler3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great service, technician was very knowledgeable and willing to answer whatever questions I had. Very friendly.

Auto rear window replacement
Nate11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent customer service. All the staff were very friendly and I feel like they did a great job. Very prompt and completed when they said they would. Also less expensive than other shops in town.

Great priceAuto rear window replacement
mandyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

So convenient, friendly, and Hunter did a great job. I don’t know why I hadn’t used a mobile service before for this sort of thing. No waiting room and no dropping off my car and trying to find someone to give me a ride. And Hunter was great! So friendly. 10/10 recommend!

Auto rear window replacement
Preston4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Terrific service, great crew of people to work with.

Not sureAuto rear window replacement
Royce2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Broke my back windshield called 7 different companies and couldn't get a quote less than 900 dollars. Scott answered and gave me a great qoute. Had an employee out the next day and replaced. Highly recommended and will use again.

Great priceAuto rear window replacement
JohnLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Wow! I needed a replacement windshield for my classic Mustang. I must have contacted 10 different companies, only to be told the car was too old. Ritchie have me a great quote and I accepted it. When they arrived to install it, the rubber gasket that I had was old stock, and was not good. They found one nearby and…

Great priceAuto rear window replacement
Tayler8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great customer service. Very nice and informative. Super honest people and very impressed with their work!! Highly recommend.

Auto rear window replacement
DILL3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Rating only, no written review.

Great priceAuto rear window replacement
Bud3 months ago★★★★★

Rating only, no written review.

Reasonable priceAuto rear window replacement
Cecilia7 months ago★★★★★

Rating only, no written review.

Great priceAuto rear window replacement

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 78%Reasonable 19%Overpriced 0%Not sure 3%

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