Experts Reviews · Company report
Ritchie Auto Glass logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%74+5.2Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Ritchie Auto Glass

Idaho Falls, ID · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #188Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 220 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ritchie Auto Glass is better than 95% of auto repair shops.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ritchie Auto Glass is better than 89% of auto repair shops.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ritchie Auto Glass is better than —% of auto repair shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ritchie Auto Glass is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ritchie Auto Glass is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ritchie Auto Glass is better than 74% of auto repair shops.B
74

Reviews for your job

Customers hired Ritchie Auto Glass for 3 kinds of job.

Ritchie Auto Glass for auto windshield repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.53
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto windshield repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 25
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 53 Google reviews tagged “Auto windshield repair” · showing 40

ronda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Was very impressed . Was able to make appointment and get both windows fixed in an afternoon.

Great priceAuto windshield repairAuto rear window replacement
Nancy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

We pulled in and we’re getting out of the car and then One of the owners ran out and said don’t get out(my husband uses a walker). And took very good care of us. The crack is stopped for now and is holding good! Thanks for the great service.

Reasonable priceAuto windshield repair
SherylLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Very caring and kind did the windshield replacement quickly and efficiently.

Great priceAuto windshield repair
Ty12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Best company I've ever used.

Great priceAuto windshield repair
RLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★

Almost perfection, had to go back for wiper re-sync(but those can be tricky)- great now!

Auto windshield repair
RenegadeLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very knowledgeable and easy to work with! Lots of experience and I felt comfortable and confident in their work!

Great priceAuto windshield repair
Wendy12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Easy to make an appointment, they showed up on time as promised, and the work looks flawless. impressed!

Great priceAuto windshield repair
LaDawnLocal Guide · 154 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Fast, friendly service. Customer care was fantastic and the work done was very high quality. They are home town friendly

Great priceAuto windshield repair
Randy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very fast!

Reasonable priceAuto windshield repair
Esther1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Found us the cheapest price by far to replace our windshield

Great priceAuto windshield repair
Caleb9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They got my windshield chips fixed in probably 20 minutes or less and they were very helpful. They worked with my insurance so I didn’t have any out of pocket. Definitely recommend!

Great priceAuto windshield repair
wlnLocal Guide · 83 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They will come to me for rock chip repair. They communicate well if there are any changes to the schedule. I have never had a rock chip they fixed run. Very reasonably priced.

Reasonable priceAuto windshield repair
BryceLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Fast and great!

Auto windshield repair
Donna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The installers were able , pleasant and fun.

Great priceAuto windshield repair
Ashley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We called and they got us right in! Very friendly service, answered all our questions and overall very helpful!

Great priceAuto windshield repair
ZachLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I’ve been using Ritchie‘s auto blast for three years now and every time the service is done with a cheerful and respectful attitude. Everyone I have dealt with is knowledgeable about their work and completes the service with the upmost care. I will continue to use Ritchie’s services for the foreseeable future. You…

Great priceAuto windshield repair
Shane3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Last week I had a huge star in the windshield of my Chevy Silverado. They pulled it into the shop and less than 15 minutes later the windshield was repaired! Amazing service and efficiency! Great experience! 1999 Honda Accord. Ritchie Auto glass had my windshield in stock. They kept me informed through the entire…

Auto windshield repairAuto windshield replacement
ElainaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Super friendly staff great service!

Great priceAuto windshield repair
KristinLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

When the county rock chipped our road I knew it was just a matter of time. Ritchie Auto Glass was kind and explained everything about needing to calibrate the cameras with the new windshield having to have it done in shop. They informed me that car insurance rates can't go up because of a rock chip. The new…

Great priceAuto windshield repair
Russ3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great people, quality work. Definitely recommend.

Great priceAuto windshield repair
JoshLocal Guide · 81 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Ritchie Auto Glass does an amazing job on reparing chip, stopping cracks, and replacing windshields. Thoroughly impressed with their speed, quality, and professionalism.

Great priceAuto windshield repair
Eric1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They did grate work done fast they worked with us and now the truck looks like a 10 out of 10

Great priceAuto windshield repair
Kyle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We love Ritchie Auto Glass! They have replaced a windshield on our vehicle, and have fixed multiple rock chips. They are affordable, super friendly and so helpful. Their location is convenient and they even do mobile repair. I would highly recommend!

Great priceAuto windshield repairAuto rear window replacement
Deb3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Mobile windshield replacement was easy to order. Communication was good and technician was prompt and efficient.

Reasonable priceAuto windshield repair
Keith4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

After my vehicle received a large chip in the windshield, I arrived at Ritchie Auto Glass and was immediately greeted by the owner who inspected my vehicle and stated they could fill the chip. Vehicle was immediately taken into the shop and within 10 minutes, the work was completed and vehicle returned to me. The…

Great priceAuto windshield repair
Riley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great service!

Auto windshield repair
RhondaLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They are the best! Great prices, quick service, and I can’t even tell where our rock chip was. They did a great job.

Great priceAuto windshield repairAuto windshield replacement
BobbiLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Richie Auto Glass is always top quality!!!

Great priceAuto windshield repair
ChristinaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great service! They came all the way to me in Jackson Wy for a chip repair. super easy and saved me money. Sully was so nice and accommodating. Will use again!

Great priceAuto windshield repair
MichaelLocal Guide · 81 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Quick, friendly, great quality work.

Not sureAuto windshield repair
Katie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The staff were so friendly and kind and helpful. I had such a positive experience!

Great priceAuto windshield repair
JacksonLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great service. Will be using them for all my cars.

Reasonable priceAuto windshield repair
GLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I had a rock chip fixed today and have nothing but positive comments. I called early and they fit me right in and we're quick with the repair, courteous and friendly. They also charged me less than other local shops. I would recommend Richie Auto Glass!

Great priceAuto windshield repair
Jared6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Wish I could leave more stars than just 5!! Impeccable service was given at every step of the process. From the customer service over the phone to the service men who installed the windshield, they exceeded my expectations! Well done!! Will definitely recommend them to others!!

Great priceAuto windshield repair
RyanLocal Guide · 65 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

They got us in quickly and did an amazing job on multiple rock chips - they are barely noticeable. Super friendly and helpful staff.

Auto windshield repair
Mathew9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Fixed a crack in my windshield. friendly, quick and efficient!

Reasonable priceAuto windshield repair
Michael14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The Tech was very nice and informative also did a great job at our home for a rock chip repair. Highly recommend :)

Reasonable priceAuto windshield repair
TannerLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The best in town! Always accommodating and great to work with. They do a lot of rock chips and windshields on our trucks and would recommend to anyone 👍

Great priceAuto windshield repairAuto windshield replacement
HenryLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Windshield was repaired on time zero mess for the price I was quoted I couldn't be happier thank you very much

Great priceAuto windshield repair
troystephenchristensen56efLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

These guys are awesome. I’ve used them for years I break a lot of windows I guess… They’re always in touch and do great work.

Great priceAuto windshield repairAuto windshield replacement

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 78%Reasonable 19%Overpriced 0%Not sure 3%

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