Experts Reviews · Company report
Ritchie Auto Glass logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%74+5.2Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

Ritchie Auto Glass

Idaho Falls, ID · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #188Position by Experts Score among all companies we track in this category. of 899 auto repair shops · 4.9★ from 220 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ritchie Auto Glass is better than 95% of auto repair shops.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ritchie Auto Glass is better than 89% of auto repair shops.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ritchie Auto Glass is better than —% of auto repair shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ritchie Auto Glass is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ritchie Auto Glass is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ritchie Auto Glass is better than 74% of auto repair shops.B
74

Reviews for your job

Customers hired Ritchie Auto Glass for 3 kinds of job.

Ritchie Auto Glass for auto windshield replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.45
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.82
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto windshield replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 11
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 45 Google reviews tagged “Auto windshield replacement” · showing 20

Bentley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Did an amazing job! Easy to communicate with. Quick and great work! Would definitely come back to Ritchie's or any glass issues.

Great priceAuto windshield replacement
JLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jeep windshield looks great! They were fast and did a great job. Other places I have been left globs of sealant on the edges and trim. Ritchie’s left the trim clean and the sealant installed in clean beads. Definitely professional quality! Highly recommend this shop.

Great priceAuto windshield replacement
Joseph13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I needed my windshield replaced. I called, they were super nice, able to fit me in the next day, and had my car ready to go in about an hour! 10/10 experience, will definitely come here again if/when needed!

Auto windshield replacement
WallaceLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Richie Auto Glass is the only service shop I go. They replaced my windshield at an amazing price. Job was done with perfection, and I am very satisfied.

Great priceAuto windshield replacement
Shane3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Last week I had a huge star in the windshield of my Chevy Silverado. They pulled it into the shop and less than 15 minutes later the windshield was repaired! Amazing service and efficiency! Great experience! 1999 Honda Accord. Ritchie Auto glass had my windshield in stock. They kept me informed through the entire…

Auto windshield repairAuto windshield replacement
Richard5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great experience for first time windshield replacement at Ritchie (after not great experience previously at the "other guys"). Ritchie ordered the factor windshield that I requested, and the install was done well. thanks

Auto windshield replacement
john5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I had a great experience with Ritchie Auto Glass I MADE AN APPOINTMENT, they called before the appointment and offered to get me in sooner. It took only about an hour. The price was exactly what they quoted and very reasonable.THANK YOU Richie Auto Glass,

Reasonable priceAuto windshield replacement
Ferrene1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

just great!

Auto windshield replacement
RhondaLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They are the best! Great prices, quick service, and I can’t even tell where our rock chip was. They did a great job.

Great priceAuto windshield repairAuto windshield replacement
Mary8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Took my car in today. Very happy with the replacement of windshield. Great customer service and great job!!

Reasonable priceAuto windshield replacement
CraigLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great guys to work with, fair prices. I had 3 windshields that needed replacing so two technicians came to my place. They were both very competent and super nice. Scheduling was easy, they got me in quick and prices were fair. I highly recommend Ritchie auto glass.

Reasonable priceAuto windshield replacement
MichelleLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

They were awesome and got our windshield fixed super fast!! Will definitely be using them again!

Auto windshield replacement
Dennis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Friendly Knowledgeable Fast and efficient Highly recommended

Auto windshield replacement
Sabrina9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Wether a specialty window or your basic windshield replacement, Ritchie Auto Glass is above and beyond. Their pricing and service is above top notch. The people who run the place are so amazing! I won't go anywhere else!

Great priceAuto windshield replacement
TannerLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

The best in town! Always accommodating and great to work with. They do a lot of rock chips and windshields on our trucks and would recommend to anyone 👍

Great priceAuto windshield repairAuto windshield replacement
Heidi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We had a big ding that turned into full crack quickly. Tanner and Stephanie at the Ritchie Auto Glass in Idaho Falls were able to get us in quickly for a full replacement at almost half the cost of some other quotes! Great experience! Fast Help and we’re back on the road!

Great priceAuto windshield replacement
Chloe10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Loved my experience with Ritchie Auto Glass. Easy communication, great price, and they were able to come out to my home. Definitely recommend them and will use them in the future!

Great priceAuto windshield replacement
SarahLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Had my Explorer windshield replaced here and it was a great price and was done quickly. Staff is super friendly and easy to work with. I will definitely bring our other car here when it’s needed!

Great priceAuto windshield replacement
Mike8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

If I could give more stars, I would! Great communications, quick turnaround time, and the entire staff was friendly and professional! I needed to get my truck windshield replaced… they quickly responded to me with great, no hassle pricing options and were able to fit me on their schedule asap. I will absolutely be…

Great priceAuto windshield replacement
Saige3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Just had a windshield replaced yesterday and it looks amazing! Ritchie Auto Glass did a great job- Ryker was the tech and was so friendly and professional. The windshield was completed in a timely manner and at a great price. Thank you!!

Great priceAuto windshield replacement

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 78%Reasonable 19%Overpriced 0%Not sure 3%

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