Garage door supplier · Mesa, AZ · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%94+13.3Replies to reviews 7%89+6.3Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 43 gate installationiPosition by Experts Score among all companies we track in this category. · better than 57%
4.9★★★★★288 Google reviews · 24 photos
97%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Rite-A-Way Garage Doors & Gates 4.9 out of 5 based on 288 reviews, with the owner responding to 87 percent of them. Customers frequently praise prompt scheduling, detailed explanations of repairs, and competitive pricing for garage door maintenance, replacements, and custom gate installations. Recurring themes include professional communication and efficient service. However, some lower-rated reviews criticize the company for ignoring small repair requests and allege that warranty terms were not honored or that equipment was damaged during sticker removal.
Google rating: 4.9 out of 5 from 288 reviews (97% five-star).
Reviews on this page: 288 Google reviews (235 with written comments, 2 with photos).
Owner responses: the business replied to 87% of reviews.
Most recent review: October 24, 2026.
Service: Gate Installation Service serving Mesa, Arizona.
Data from Google, last updated October 27, 2026.
Score profile vs other gate installation
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
This companyGate Installation median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rite-A-Way Garage Doors & Gates: 92/100 on this factor. Category median: 90.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rite-A-Way Garage Doors & Gates: 89/100 on this factor. Category median: 87.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rite-A-Way Garage Doors & Gates: 94/100 on this factor. Category median: 100.A
94
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rite-A-Way Garage Doors & Gates: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rite-A-Way Garage Doors & Gates: 89/100 on this factor. Category median: 75.A
89
Bar = this company · dark tick = category median.
Star ratings
288 Google reviews we collected
4.9of 5
5 stars28097%
4 stars41%
3 stars10%
2 stars10%
1 star21%
Praise vs complaints
Phrases our text analysis found in 235 written reviews
99%praise
Praise50299%
Complaints51%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price1728%
Reasonable3761%
Overpriced12%
Not sure610%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response12525%
Staff & attitude11222%
Quality & results8817%
Would recommend7815%
Price & value449%
Communication377%
Honesty & trust235%
What customers talk about
We read 235 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They explained all needed repairs in detail and were able to complete the repairs the same day.”
“Damion Korb was very friendly and knowledgable, he fixed the sqeeking.”
“They came out early and did a thorough inspection of the garage door on this property.”
“I would recommend Rite-A-Way to anyone needing their garage serviced or repaired.”
“Based on their handling of the warranty, the repair, and the unauthorized removal of warranty materials, I would not recommend Rite-A-Way Garage Doors & Gates.”
“Fair, honest pricing that genuinely felt like a great deal for the quality of service.”
“They took the time to explain what was actually wrong and did not try to overcharge or push unnecessary parts or services.”
“They diagnosed the issue, explained the solution clearly, and got everything aligned and working properly again.”
“As a commercial property manager, Rite-A-Way is a reliable vendor to partner with on tenant roll up door needs.”
People customers mention
Nick10 reviews
Steve10 reviews
Kyler7 reviews
Drew4 reviews
Jeff4 reviews
Conner3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Rite-A-Way Garage Doors & Gates for 3 kinds of job. Pick one to see what they paid and said.
margean4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Damion Korb was very friendly and knowledgable, he fixed the sqeeking. He also replaced the garage sensors and now the garage runs much smoother and consistently. Damoin advised me to have some items replaced and a new garage door.
Thank You
Margean
Reasonable priceGeneral repairs & installation
Vonnie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Very pleased with the service and Nick was very good at showing me everything that needed to be fixed. He did a great job. I would recommend your company. Thank you
Service not listed
KevinLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Rite-A-Way has repaired a few garage doors for us. They came out early and did a thorough inspection of the garage door on this property. There were a number of issues identified, which we were expecting since the door hadn't been serviced in a long time. They explained all needed repairs in detail and were able…
Reasonable priceGeneral repairs & installation
StephenLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Timely, professional, and excellent work. My side gate wasn’t lining up because of settling, and the repair required a more complex stabilization than expected. They diagnosed the issue, explained the solution clearly, and got everything aligned and working properly again. Highly recommend!
Reasonable priceGeneral repairs & installation
CraigLocal Guide · 87 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
We very happy with our garage door tune-up with Rite-A-Way. Nick explained everything and offered options for the repairs. We highly recommend them.
Reasonable priceGarage door consultation
Vincent1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Rite-A Way is very professional and also very competitive. We have used their services for years and have always been satisfied with the outcome,
Great priceCustomer supportGeneral repairs & installation
Completed a complete maintenance checkup and repaired the worn part
Price assessment: Reasonable price
Response from the owner · 2 days ago
Thank you for the 5-star review, Todd. We appreciate you trusting us to complete the maintenance checkup and repair the worn part. It is great to hear the service met your expectations. We value your feedback and are here if you need assistance in the future.
margean murphy (Jeannie Murphy)4 reviewsiTotal number of Google reviews margean has written across all businesses on Google Maps, not just this one.
Damion Korb was very friendly and knowledgable, he fixed the sqeeking. He also replaced the garage sensors and now the garage runs much smoother and consistently. Damoin advised me to have some items replaced and a new garage door.
Thank You
Margean
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · 2 days ago
Thank you, Margean. We are so glad Damion was friendly and knowledgeable and that he resolved the squeaking and sensor issues so your garage runs more smoothly. We appreciate you trusting our recommendations about replacements and a new garage door, and we value your feedback.
Robert OrcuttLocal Guide · 76 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
**One Star: Lifetime Warranty Not Honored, Warranty Stickers Removed Without Permission**
I would strongly caution anyone considering Rite-A-Way Garage Doors & Gates based on my experience with their warranty practices and garage door repair service.
Rite-A-Way originally installed the garage door on our custom-built home. One of the reasons we chose the company was the lifetime warranty advertised at the time. They even placed stickers on our garage door and garage walls referencing that warranty.
When one of the garage door springs eventually broke, I contacted Rite-A-Way expecting the original warranty to be honored. Instead, I was told the company had changed ownership and would no longer honor the previous lifetime warranty.
I ultimately paid $610.28 for the repair.
What made the experience considerably worse was that, during the service visit, their technicians removed the lifetime-warranty stickers from my garage door and walls without asking for or receiving my permission.
Consider that sequence of events. A company installs a garage door with an advertised lifetime warranty, subsequently refuses to honor that warranty, charges the customer for the repair, and then removes the physical reminders of the warranty from the customer's property.
I cannot speak to the legal details of the company's ownership change. I can only speak to what I was told and what I experienced.
Whatever may have changed behind the scenes, this was an extremely disappointing experience. Based on their handling of the warranty, the repair, and the unauthorized removal of warranty materials, I would not recommend Rite-A-Way Garage Doors & Gates.
**RESPONSE TO OWNER**
My garage door was installed in March of 2017. Your website claims history of being owned back to 2014. . . So you want to take credit for their legacy but not honor their commitments? Nice try. Which version is true?
Services: Garage door consultation, Customer support, General repairs & installation, Garage door design, Service not listed
Response from the owner · a week ago
Hi Robert, we absolutely understand your frustration. It was another company that held your warranty. Unfortunately, they declined to honor it when we contacted them. We were able to provide a discount to help with the situation, but we still understand your frustration. Please give us a call if you’d like to speak to an owner with any other questions.
Kelly Sherwood1 reviewiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Very pleased with the service and Nick was very good at showing me everything that needed to be fixed. He did a great job. I would recommend your company. Thank you
Services: Service not listed
Response from the owner · 8 months ago
Thank you, Vonnie! We are glad Nick was able to help with your garage door.
Kevin KurtzLocal Guide · 14 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Rite-A-Way has repaired a few garage doors for us. They came out early and did a thorough inspection of the garage door on this property. There were a number of issues identified, which we were expecting since the door hadn't been serviced in a long time. They explained all needed repairs in detail and were able to complete the repairs the same day. I would recommend Rite-A-Way to anyone needing their garage serviced or repaired.
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · 8 months ago
Thanks very much, Kevin!
Chris Gentry14 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Timely, professional, and excellent work. My side gate wasn’t lining up because of settling, and the repair required a more complex stabilization than expected. They diagnosed the issue, explained the solution clearly, and got everything aligned and working properly again. Highly recommend!
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · 2 weeks ago
Thanks, Stephen! Glad we could get this done for you!
Craig ConnorLocal Guide · 87 reviewsiTotal number of Google reviews Craig has written across all businesses on Google Maps, not just this one.
