Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts

Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%82+52.1Reliability 28%75+21.2Replies to reviews 8%76+6.3Momentum penalty90−1Experts Score= 79Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

River Beauty Spa

Maple Valley, WA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #51Position by Experts Score among all companies we track in this category. of 88 beauty salons · 4.8★ from 100 Google reviews

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Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.River Beauty Spa is better than 82% of beauty salons.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.River Beauty Spa is better than 75% of beauty salons.B
75
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.River Beauty Spa is better than —% of beauty salons.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.River Beauty Spa is better than —% of beauty salons.–
—
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.River Beauty Spa is better than 90% of beauty salons.A
90
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.River Beauty Spa is better than 76% of beauty salons.B
76

Reviews for your job

Customers hired River Beauty Spa for 8 kinds of job.

River Beauty Spa for hairstyling

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$30–$76
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Hairstyling”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#38 / 67

All 14 Google reviews tagged “Hairstyling”

Amanda10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

River Beauty Spa…and all of the staff!! Make you feel welcomed and at home immediately! The team really works hard to provide the best customer service and making sure their customers are satisfied! I’ve been getting my lash extensions and I just had the BEST HEAD-SPA EXPERIENCE as well! It’s hard to find good…

Customer photo from Amanda's reviewCustomer photo from Amanda's reviewCustomer photo from Amanda's reviewCustomer photo from Amanda's review
Paid $20–40Shampoo & conditioningEyebrow beautificationEyebrow shaping
JMLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I’ve had wonderful experiences at River Beauty Spa, and I want to give a special shout-out to Rose! She is talented, attentive, and really listens to what I want. For my haircut, I requested a high-and-tight style with a low skin fade. Rose paid close attention to the details and gave me exactly the look I was…

Customer photo from JM's reviewCustomer photo from JM's review
Paid $80–100Shampoo & conditioningHaircutHairstyling
Duc1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I had a wonderful experience at River Beauty Spa! I came in for a haircut and was very happy with the service and the final result. My hair looks fresh, feels lighter, and is easier to manage. A good haircut can make such a difference, and I left feeling confident and pleased with my new look. One of my favorite…

Shampoo & conditioningHaircutHairstyling
CeeLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Ha and her crew did an incredible hair transformation, grey blending my hair with balayage and highlights. They took their time and it did not feel rushed. I received a lot of compliments on how my hair looked afterwards and my hair feels healthier and great! It is also reasonably priced. Come check them out! They will not disappoint.

Paid $200+Shampoo & conditioningHaircutHairstyling
MeganLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I recently moved back to the Maple Valley area and was looking to start having eyelash extensions again. I previously had someone a long time ago that used and applied the extensions inappropriately to where my eyelids would swell and were constantly swollen and a little red from just irritation from the products…

Paid $80–100Shampoo & conditioningEyebrow beautificationEyebrow shaping
Tennn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

SO gorgeous and happy with my results!

Paid $200+HaircutHairstylingBalayage
Tina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I’ve been with the stylists here for many years! Always happy with the color and cut and how soft my hair stays! Clean and tidy and I love the stylists:)

Shampoo & conditioningHaircutHairstyling
thanh7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I absolutely love my new hair! The stylist took the time to listen to what I wanted and gave helpful suggestions. The salon was clean, professional, and had a relaxing atmosphere. The color and cut came out even better than I expected. I’ll definitely be coming back!

HaircutHairstyling
Karin13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Just got a root touch up and a fresh cut and style, and I feel amazing ! The color blends perfectly, and the cut and style all I can say is WOW!!!! Ha is an amazing stylist! She is a true artist! My husband said I look so young! Haha I highly recommend!

Paid $120–140Shampoo & conditioningHaircutHairstyling
ShirleyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We have been going to The River spa since it was in Kent. Jenny and Ha, sisters, are xlnt hair stylists. They also have other skills such as eyelashes nails etc. they take pride in their work. They care about every client. They are positive and always make me feel good about myself. My 89 year old mother with…

Paid $40–60Shampoo & conditioningHaircutHairstyling
Sandra5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jenny did my hair today beautifully!

Shampoo & conditioningHaircutHairstyling
Soyeon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had an amazing experience with Jenny! She did my haircut, styled my hair beautifully, and also did my makeup—everything turned out perfect. She’s so talented, professional, and really pays attention to detail. I felt so confident and happy with the results. Highly recommend Jenny if you’re looking for someone who…

HaircutMakeup servicesHairstyling
Lisa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

HaircutShampoo & conditioningHairstyling
Khuong1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

HaircutShampoo & conditioningHairstyling

Price

$42-48% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut49$30–$79
Shampoo & conditioning26$58–$134
Hairstyling14$30–$76
Eyelash extensions9—
Massage6$108–$164
Eyebrow beautification6—
Balayage4$170–$426
Waxing4$11–$53

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