River Valley Horticultural Products, Inc./Site One Landscape Supply
Landscaping supply store · Little Rock, AR · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%67+42.6Reliability 28%72+20.3Replies to reviews 8%45+3.7Momentum penalty56−4.4Experts Score= 62Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.62SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 25 gravel installation servicesiPosition by Experts Score among all companies we track in this category. · better than 63%
4.8★★★★★192 Google reviews · 24 photos
86%five-star reviews
4.46★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
River Valley Horticultural Products, Inc./Site One Landscape Supply at a glance
Google reviewers rate this landscaping supply store 4.8 out of 5 based on 192 reviews, with the owner responding to 25% of them. Customers frequently praise the extensive selection of plants and materials, helpful and knowledgeable staff, and convenient features like free golf carts. Recurring themes include good pricing and quality inventory. However, low-star reviews cite issues with customer service interactions, a credit card surcharge, and perceived overcharging for materials compared to competitors.
Google rating: 4.8 out of 5 from 192 reviews (86% five-star).
Reviews on this page: 192 Google reviews (128 with written comments, 14 with photos).
Owner responses: the business replied to 25% of reviews.
Most recent review: October 12, 2026.
Service: Gravel Installation Service serving Little Rock, Arkansas.
Data from Google, last updated November 2, 2026.
Score profile vs other gravel installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and satisfaction; weakest: replies to reviews.
This companyGravel Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.River Valley Horticultural Products, Inc./Site One Landscape Supply: 67/100 on this factor. Category median: 64.B
67
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.River Valley Horticultural Products, Inc./Site One Landscape Supply: 72/100 on this factor. Category median: 54.B
72
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 46.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.River Valley Horticultural Products, Inc./Site One Landscape Supply: 56/100 on this factor. Category median: 100.C
56
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.River Valley Horticultural Products, Inc./Site One Landscape Supply: 45/100 on this factor. Category median: 38.C
45
Bar = this company · dark tick = category median.
Star ratings
192 Google reviews we collected
4.8of 5
5 stars16586%
4 stars189%
3 stars21%
2 stars21%
1 star53%
Praise vs complaints
Phrases our text analysis found in 128 written reviews
94%praise
Praise9994%
Complaints66%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude6360%
Price & value1918%
Quality & results1413%
Speed & response55%
Would recommend33%
Communication11%
What customers talk about
We read 128 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They have amazing prices and the staff is very friendly!”
“The prices are also reasonable for plants as far as I can see.”
“To me a little pricey for central AR but a hidden gem!”
“If that dont do it for ya, the amazing service will.”
“Staff are incredibly friendly, knowledgeable, and efficient.”
“All around - highly recommend this nursery - worth the 1.”
“I explained exactly what I was looking for and Kevin directed me to the plants I was looking for and gave me an umbrella for the journey, he also sent…”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
AAlexander1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★
It is definitely NOT a good idea to buy materials here. They sell you half a yard of river stone for almost the same price as a full yard. Fortunately, I found the same stone at LUMBER ONE for half the price of what I paid at RIVER VALLEY. Bye! There are other places to buy from with friendlier, more helpful…
RRulis7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★
It's really very bad customer service try to go somewhere else, dry plants and the guys inside they have to take a class of customer service i went almost at 5 i have a question he tellme it's my question in going be fast cause they about to close i will never back to this place prefer to go somewhere…
KKaitlyn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Absolutely love this place!! They have a beautiful selection of flowers, plants, and trees. The golf carts make it so much easier to see everything on the property. I love how you can just walk up and use them! They have amazing prices and the staff is very friendly!
AAndreaLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
April Higgins is amazing!!! She has been so attentive to my needs both in helping me both source the plants from my landscape plan and (when needed) suggesting similar options that are more successful in my zone. I've learned so much from her. She has been so incredibly kind and patient. It has been a wonderful experience.
MmichaelLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Best place to buy landscaping supplies. Staff is extremely knowledgeable and helpful
MMarkLocal Guide · 264 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Incredible selection, everything you might imagine needing for landscape. Helpful staff, first rate presentation.
It is definitely NOT a good idea to buy materials here. They sell you half a yard of river stone for almost the same price as a full yard. Fortunately, I found the same stone at LUMBER ONE for half the price of what I paid at RIVER VALLEY. Bye! There are other places to buy from with friendlier, more helpful staff—people who don't make me feel like I'm asking for something free.
Response from the owner · a week ago
Hi Alexander, thank you for the feedback. We can assure you we take these matters seriously; if you would give [email protected] your contact information, our Customer Support team will reach out to you directly. Thanks!
A
Allan Wright5 reviewsiTotal number of Google reviews Allan has written across all businesses on Google Maps, not just this one.
It's really very bad customer service try to go somewhere else, dry plants and the guys inside they have to take a class of customer service i went almost at 5 i have a question he tellme it's my question in going be fast cause they about to close i will never back to this place prefer to go somewhere where they appreciate customer , I didn't ask for anything free!
Response from the owner · 3 months ago
Hi Rulis , thank you for the feedback. We can assure you we take these matters seriously; if you would give [email protected] your contact information, our Customer Support team will reach out to you directly. Thanks!
Also, we'd welcome your to call to Kevin Grisham, the branch manager, to discuss your experience. His email address is [email protected] if you'd prefer an email. The nursey office number is 501-821-4770
W
Wanda TillmanLocal Guide · 18 reviewsiTotal number of Google reviews Wanda has written across all businesses on Google Maps, not just this one.
Ms. Tillman,
We're honored by your visit. Thanks for the excellent review, too! Let us know how we can help in the future.
Sincerely,
Kevin Grisham
Branch Manager
K
Kaitlyn Bishop1 reviewiTotal number of Google reviews Kaitlyn has written across all businesses on Google Maps, not just this one.
Absolutely love this place!! They have a beautiful selection of flowers, plants, and trees. The golf carts make it so much easier to see everything on the property. I love how you can just walk up and use them! They have amazing prices and the staff is very friendly!
Response from the owner · 3 months ago
Ms. Bishop,
Thanks for the 5 star rating and allowing us to serve you!
Sincerely,
Kevin Grisham
A
Andrea HeflinLocal Guide · 19 reviewsiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
April Higgins is amazing!!! She has been so attentive to my needs both in helping me both source the plants from my landscape plan and (when needed) suggesting similar options that are more successful in my zone. I've learned so much from her. She has been so incredibly kind and patient. It has been a wonderful experience.
Response from the owner · 5 months ago
Ms. Heflin,
Thanks for your excellent review and comments about April! I'll be sure to share your compliments with her!
Kevin Grisham
Branch Manager
M
michael crowsonLocal Guide · 24 reviewsiTotal number of Google reviews michael has written across all businesses on Google Maps, not just this one.
Incredible selection, everything you might imagine needing for landscape. Helpful staff, first rate presentation.
Response from the owner · 5 months ago
Mr. Richmond,
We truly appreciate the 5 star rating and your kind comments! Thanks for allowing us to serve you!
Sincerely,
Kevin Grisham
Branch Manager
