Analyzing 7,301,5797.3M ReviewsFor 20,69320.7K Experts

Experts Reviews · Company report
RiverCity Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%92+24Value 15%100+15.2Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

RiverCity Plumbing

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #41Position by Experts Score among all companies we track in this category. of 130 plumbers · 5.0★ from 97 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.RiverCity Plumbing is better than 95% of plumbers.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.RiverCity Plumbing is better than 92% of plumbers.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.RiverCity Plumbing is better than —% of plumbers.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.RiverCity Plumbing is better than 100% of plumbers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.RiverCity Plumbing is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.RiverCity Plumbing is better than —% of plumbers.–
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Reviews for your job

Customers hired RiverCity Plumbing for 8 kinds of job.

RiverCity Plumbing for outdoor plumbing system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$340–$1.5k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Outdoor plumbing system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#52 / 95
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Outdoor plumbing system repair”

Jamie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Contacted them for an emergency well pipe repair on a Saturday afternoon. They were here in 20 minutes and had the repair done within short order. Definitely recommend them and plan on using them for other services in the future.

Paid $200–300Great pricePlumbing pipe repairOutdoor plumbing system repairPlumbing leak repair
Nik7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Dustan was amazing. I called at noon on a Sunday and he had my pump up and running within a couple hours of my phone call. Most competitive pricing, with white glove service, and he was more than willing to teach me more about my well pump! These guys are great!!

Paid $200–300Great priceOutdoor plumbing system repair
Takiyah13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We called because the well was malfunctioning after our cold weather and we needed help fast. You all responded in a timely manner, calmed my fears and were very knowledgeable about getting our water back on. As a full-time caregiver for my 96 yo mom, peace of mind goes a long way. All of you are great.

Great priceOutdoor plumbing system repair
matt9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Couldn’t recommend Nadav more! Great Service, Fast, and very reasonable price! Thank you again and Rivercity plumbing will be my go to for any and all plumbing or well needs- Matt

Paid $100–200Great priceOutdoor plumbing system repair
MattLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Nadav came through during the Great Pipe Bursting Apocalypse of 2026 (2/1/26). Showed up on short notice and saved the day when we had multiple leaks outside from the hard freeze. Highly recommended.

Plumbing leak detectionPlumbing pipe repairOutdoor plumbing system repair
Drew2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had a great experience with RiverCity Plumbing! Their team was professional, responsive, and got the job done quickly. They arrived on time, explained everything clearly, and made sure the area was completely clean before leaving. It’s refreshing to work with a company that truly cares about quality and customer…

Great pricePlumbing leak detectionPlumbing pipe repairOutdoor plumbing system repair
Shay6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

River city plumbing did beautiful work on my properties. From full repipe to emergency service calls for leaks. Always on time always top work always clean and friendly staff. I can’t recommend them enough. Thank you

Paid $1,000+Reasonable priceToilet repairWater heater installationGarbage disposal installation

Price

$414-11% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 53%Reasonable 45%Overpriced 2%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair13$353–$1.2k
Plumbing leak detection11$124–$633
Toilet repair10$216–$585
Plumbing leak repair10$271–$980
Water heater installation9$1.2k–$2.4k
Outdoor plumbing system repair7$340–$1.5k
Drain cleaning5$227–$542
Garbage disposal installation4$353–$705

Compare with

Premier Plumbing, LLC logoPremier Plumbing, LLCExperts Score 98Jacksonville · 4.99★ROOTER EXPRESS OF JAX LLC logoROOTER EXPRESS OF JAX LLCExperts Score 97Jacksonville · 4.98★RiverCity Plumbing logoRiverCity PlumbingExperts Score 97Jacksonville · 4.96★